Quest InTrust for Performance 2.0 - Readme

Last revised January 21, 2005

This file contains system requirements and last-minute product information and updates to the documentation.

System Requirements

Quest InTrust for Performance Service

Platform	Intel x86
Operating system	Microsoft Windows NT 4.0 Service Pack 6 or higher, -OR- Microsoft Windows 2000, -OR- Microsoft Windows XP, -OR- Microsoft Windows Server 2003
Memory	Min. 64Mbytes (128 Mbytes recommended)
Hard Disk Space	Min. 4 Mbytes
Additional Software	Microsoft Internet Explorer 5.0 or higher, Microsoft Data Access Components 2.6 or higher, Microsoft Jet 4.0 or higher

Quest InTrust for Performance Manager

Platform	Intel x86
Operating system	Microsoft Windows NT 4.0 Service Pack 6 or higher, -OR- Microsoft Windows 2000, -OR- Microsoft Windows XP, -OR- Microsoft Windows Server 2003
Memory	Min. 64Mbytes (128 Mbytes recommended)
Hard Disk Space	Min. 4 Mbytes
Additional Software	Microsoft Management Console 1.2 0r higher (requires Microsoft Internet Explorer 5.0 or higher)

Notes

InTrust for Performance setup requires Windows Installer 2.0 to be installed. Earlier versions of Windows Installer are automatically upgraded during installation, so you may have to reboot your computer after the installation is finished.
It is strongly recommended that you stop all running copies of EventAdmin Performance Counter Proxy and stop the EventAdmin Performance Counter Proxy Service before upgrading to InTrust for Performance and wait for 10 minutes before starting the InTrust for Performance setup.
When configuring the user account selected to run the InTrust for Performance Service from InTrust for Performance Manager or Setup, it must be granted the "Access computer from network" privilege.
During setup the "Log on as a service" right is automatically granted to the account selected to run the InTrust for Performance Service.
You cannot cancel the InTrust for Performance setup immediately after the "Ready to Install the Application" step. Wait until it starts copying new files.
If you are upgrading from EventAdmin Performance Counter Proxy 1.0 and install only InTrust for Performance Manager, all your EventAdmin Performance Counter Proxy Service settings and collections will be lost. To avoid this, upgrade the EventAdmin Performance Counter Proxy Service as well.
If you have problems connecting to the InTrust for Performance Service, check your DCOM application permissions with the DCOMCNFG.EXE utility. For details see InTrust for Performance technical documentation. Note that the DCOM application permissions should always be configured as in case of a remote InTrust for Performance installation.
If you have used InTrust for Performance Manager to configure a remote InTrust for Performance Service, and have saved the MMC settings, the next time you run InTrust for Performance Manager it tries to re-establish a connection to the remote Service. This may take some time, especially if the connection attempts fail (i.e. the remote computer is off).
To update the InTrust for Performance license on a computer where only InTrust for Performance Service is installed, run the InTrust for Performance setup, specify the new license and cancel setup.

Known Issues

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If the computer on which you are installing InTrust for Performance has Windows Installer of version less than 2.0, you will not be able to run InTrust for Performance from the Start | Programs menu until you reboot. To avoid this, consider installing Windows Installer 2.0 or higher prior to installing InTrust for Performance.

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You may get the following error message while upgrading or uninstalling InTrust for Performance:

"The file C:\Program Files\Quest Software\InTrust for Performance\eapcpcdb.mdb is used by another process. You must terminate this process to continue installation."

To continue with upgrade or uninstallation, either wait for up to 5 minutes and click Retry or click Cancel, log off, log on and run the (un)installation again.

Disclaimer

The information in this publication is furnished for information use only, does not constitute a commitment from Quest Software Inc. of any features or functions discussed and is subject to change without notice. Quest Software, Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in this publication.