Quest® Client Profile Updating Utility

Version 4.3.8

Release Notes

November 14, 2007

Contents

Welcome to Client Profile Updating Utility

New in this Release

Known Issues

System Requirements

For More Information

Welcome to Client Profile Updating Utility

The Client Profile Updating Utility (EMWProf) is used to update end user Microsoft Outlook profiles from the source to the target Exchange server once the user mailbox is migrated and switched by the Mail Source Agent or manually. EMWProf supports migrations from Exchange 5.5 and Exchange 2000/2003/2007. It can be used in conjunction with the following Quest products:

• Quest Migration Manager for Exchange 4.0 or later
• Quest Exchange Migration Wizard 3.1 or later

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Resolved Issues

The following is a list of issues addressed in this release of Client Profile Updating Utility.

Known Issues

The following is a list of issues known to exist at the time of Client Profile Updating Utility 4.3.8 release.

• The utility corrupts profiles created in Microsoft Outlook 2000 and then upgraded to Microsoft Outlook 2007. To workaround the issue, run the utility from the command line with the -ServiceMatchingTag 0x3001001E parameter.
• Outlook Address Book (OAB) contacts lose their Distribution List membership after the migration, if they were added to OAB from the Global Address List.
• By default, the utility does not migrate Outlook 2007-specific services (for example, Mobile Address Book). If you want to migrate Outlook 2007-specific services, run the utility with the -allowAdditionalServices All parameter. You may need to reconfigure these services after the profile switch.
• After the utility switches profile of a user migrated in a Remote User Collection, a message containing switch log with error may appear in the Sync Issues folder after first synchronization.
• If the account used by the utility to log on to the target is configured to change password after the first logon, such profile will not be switched.
• If you run the utility locally or by a logon script, Windows firewall displays a warning. However, the warning does not interfere with profile updating.
• After the switch, Out of Office Assistant works only if you log on to the mailbox using the same credentials, as you use to log on to your computer.
• After migrating to Microsoft Exchange 2007, users may experience errors during the Offline Address Book download. To resolve the issue, open the Offline Address Book Properties dialog in the Exchange Management Console and select the Outlook 98 SP1 or earlier (Version 2) checkbox on the Distribution tab. Note that the issue is applicable to all Microsoft Outlook versions.
• During the rollback, changed public folder favorites are not restored to the initial state.
• If junk e-mail settings were configured in Outlook 2003 profile, all other rules may not work after Outlook profile is updated by EMWProf. The new -RemoveJunkEmailMessages switch was added to EMWProf that instructs EMWProf to remove some junk e-mail settings from the updated profile that prevent EMWProf to correctly update all other rules. If you experience the issue described above, complete the following steps:
   1. Undo the profile update (by running EMWProf in the Undo mode).
   2. Add the -RemoveJunkEmailMessages switch to EMWProf command line and run the update again.
   3. Use the modified EMWProf command line for further profile update.
  Note that if junk e-mail settings in Outlook 2003 profile were customized by the user, they should be manually re-configured after profile update.
• If the mailboxes were migrated using Exchange Migration Wizard version 3.1, EMWProf will not be able to preserve offline folder (OST) files while updating mailbox profiles.
• EMWProf does not support localized versions of Microsoft Outlook, Microsoft Exchange Server, or the Microsoft Windows operating system. EMWProf may fail to update a profile if the corresponding code page is not supported by the target Exchange server. For details, see the Microsoft Knowledge Base article at http://support.microsoft.com/default.aspx?scid=kb;en-us;251719.
• EMWProf may fail to update a profile if Microsoft Outlook is not the default mail client on the computer.
• The DlgHookHandler.dll library must be located in the same folder as EMWProf.exe.
• If any message boxes are displayed when the user starts Microsoft Outlook, the same message boxes may appear when EMWProf processes the user's profile.
• EMWprof performs automatic Undo only if Migration Manager Console supports this operation. To rollback a profile manually, use the Rollback mode of the EMWprof Configuration Wizard.
• If you enable updating of offline profiles even if the target mailbox was not recreated by the Migration Manager or Exchange Migration Wizard agents, in cases when the mailbox could not be recreated, EMWProf will remove the OST files for the updated profiles. The OST files will be automatically re-created by Microsoft Outlook when the user logs on to the Microsoft Exchange 2000/2003 mailbox for the first time.
• Profiles with authentication set to Distributed Password are not updated.
• Microsoft Outlook Search Folders are created as disabled folders. Click on the folder to enable it.
• Rolling back a profile update may not work correctly if the same PST file is assigned to several profiles.
• If the 'Exception List' rules are set in a Microsoft Outlook XP/2003/2007 profile, no rules will be updated.
• EMWProf does not switch profiles when a source profile uses RPC over HTTP.
• The filters created for the offline folder copy synchronization are not preserved while updating the profile.
• If a user uses offline profile with the cached mode turned on but the mailbox is not migrated in a Remote Users Collection, it is recommended to synchronize the offline folder (OST) file before EMWProf updates the profile. Otherwise EMWProf may rewrite the unsynchronized changes in the OST file with the newer information contained in the online profile.
• If the user clicks the Check Name button in the Exchange service properties of the profile after the offline profile has been updated by EMWProf, the link between the OST file and the target mailbox profile will be lost. To restore the lost link, run the REG file created by EMWProf on the problem workstation. The REG file is located in the same directory where the OST file is located and has the name of the profile with the .reg extension.
• If the Synchronize forms check box in the Send/Receive Settings is selected for a source offline profile, a Microsoft Outlook error may appear after the profile has been updated by EMWProf and the user has performed OST file synchronization with the target profile. To resolve the issue, clear the Synchronize forms check box in the target profile’s Send/Receive Settings.
• Microsoft Outlook profiles that contain OST files cannot be processed if EMWProf was configured to apply the RPC over HTTP settings. For Remote Users Collections, the workaround to process such profiles and preserve the OST file is to disconnect the OST file before processing, update the profile with EMWProf, and connect it after processing.
• If after a mailbox was migrated in a Remote Users Collection and the OST file was successfully preserved after profile update you delete the x500 address that is equal to the distinguished name of the source mailbox from the proxy addresses of target mailbox, the OST file is no longer accessible. You will need to re-create and re-synchronize the whole OST file from the target server.
• Even if a mailbox was migrated in a Remote Users Collection and the OST file was successfully preserved, the offline address book (OAB) file is not preserved and is automatically downloaded from the target server when a user logs on to the target mailbox for the first time after profile update. Note that download of the address book may take considerable time.

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System Requirements

Before installing Client Profile Updating Utility, ensure your system meets the following minimum hardware and software requirements:

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For More Information

Contacting Quest Software:

Refer to our Web site for regional and international office information.

Contacting Quest Support:

Quest Support is available to customers who have a trial version of a Quest product or who have purchased a commercial version and have a valid maintenance contract.
Quest Support provides around the clock coverage with SupportLink, our web self-service. Visit SupportLink at http://support.quest.com.

From SupportLink, you can do the following:

• Quickly find thousands of solutions (Knowledgebase articles/documents).
• Download patches and upgrades.
• Seek help from a Support engineer.
• Log and update your case, and check its status.

View the Global Support Guide for a detailed explanation of support programs, online services, contact information, and policy and procedures.
The guide is available at: http://support.quest.com/pdfs/Global Support Guide.pdf.

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This document contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software, Inc.

© 2007 Quest Software, Inc. ALL RIGHTS RESERVED.

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