Quest® Recovery Manager for Active Directory Forest Edition

Version 7.8.0

Release Notes

April 30, 2008

 


Contents

Welcome to Quest Recovery Manager for Active Directory Forest Edition

New in This Release

Resolved Issues and Enhancements

Known Issues

Upgrade and Compatibility

System Requirements

Global Operations

Getting Started

For More Information

 


Welcome to Quest Recovery Manager for Active Directory Forest Edition

Recovery Manager for Active Directory Forest Edition is designed to perform the restoration of an Active Directory forest from one centralized location, using backups created with Recovery Manager, eliminating the need to manually interface with each domain controller separately saving a significant amount of time and effort.

Recovery Manager for Active Directory Forest Edition simplifies and automates the process of Active Directory forest recovery. Recovery Manager Forest Edition automates the manual tasks involved in a forest recovery, remotely quarantines corrupt domain controllers, and simultaneously restores domain controllers from backup to speed up the overall recovery and restore business operation quickly.

Recovery Manager Forest Edition requires a separate license from Recovery Manager for Active Directory. If you have not purchased the Forest Edition, please contact your Quest Sales Representative for an evaluation license.

 


New in This Release

Recovery Manager for Active Directory Forest Edition 7.8 provides the following new features:

 


Resolved Issues and Enhancements

The following is a list of issues addressed and enhancements implemented in this release of Recovery Manager for Active Directory Forest Edition.

 

Forest Recovery Console and Forest Recovery Agent

TF00035861
Enhancement: Recovery Manager Forest Edition now supports recovery of Windows Server 2008-based DCs from backup.

TF00035862
Enhancement: Recovery Manager Forest Edition now supports recovery of Windows Server 2008-based DCs by reinstalling Active Directory on these DCs.

TF00036751
Enhancement: Recovery Manager Forest Edition now supports recovery of read-only Windows Server 2008-based DCs by reinstalling Active Directory on these DCs.

TF00037963
Enhancement: The test operation performed on a forest recovery project now enables you to check whether or not external DNS server specified for a DC in the project is accessible.

TF00004321
Enhancement: When started, the Forest Recovery console now prompts you to resume the last forest recovery operation if that operation has not been completed.

TF00037951
Fixed: A DC recovery may fail with the "There is no valid DNS server" error despite the DNS server you specified explicitly is readily available. The problem occurs because the DNS dependency resolution engine built in the Forest Recovery console may ignore the explicitly specified DNS servers.

TF00035423
Fixed: After you restart of DC, the Recovery Agent may fail to activate. In this case, if you try to recover AD using the dcpromo option, the operation fails.

TF00027877
Fixed: Forest recovery fails in a situation where you use the following steps:
1. Restore one DC in each domain in the forest from a trusted backup.
2. Use the Active Directory Installation Wizard (Dcpromo.exe) to reinstall Active Directory on all other DCs in the forest.

TF00018137
Fixed: Forest recovery operation may fail in a situation where you restore DC that hosts DNS by reinstalling Active Directory on that DC.

TF00027874
Fixed: Forest recovery operation may fail, returning "Error: The Active Directory reinstallation has failed. Details: Unspecified error." This problem occurs in a situation where you use these steps to recover the forest:
1. Restore one DC from backup for each domain.
2. Reinstall Active Directory on all other DCs.

TF00004814
Fixed: Forest recovery operation may not finish in a situation where automatic installation of Forest Recovery Agent fails on some of DCs in the recovery project. This problem occurs after restoration from backup is completed and DCs have been rebooted into normal mode.

TF00038956
Fixed: Forest recovery operation may unexpectedly time out. This problem occurs if you use a large (2+ GB) backup that is not located on the local drive of the DC you attempt to recover.

TF00028143, TF00027871
Fixed: If you retry to recover a DC by reinstalling Active Directory after the previous recovery attempt failed, the operation fails at the demotion stage with the "The system cannot find the file specified" error message.

TF00037506
Fixed: If you try to recover a domain controller by reinstalling Active Directory and both the names and passwords for the domain account and the DSRM account are different, then the recovery operation fails with the "Access is denied" error just after the demotion of Active Directory.

TF00011712
Fixed: In a situation where the recovery of forest root domain has failed, the Forest Recovery console never displays any information about such failure before the post-recovery operation begins.

TF00004153
Fixed: In the situation where the Forest Recovery agent cannot access a backup due to insufficient rights to access the backup location, the Forest Recovery console displays an error message that does not properly describe the error condition.

TF00028157, TF00027986
Fixed: Recovery Manager Forest Edition may fail to recover a DC running a 64-bit version of Windows by reinstalling Active Directory on that DC.

TF00037840
Fixed: Running the test operation on a DC may have the following unexpected result: Forest Recovery Agent is installed on that DC. In such situation, the Forest Recovery console user is not informed by any means about the Forest Recovery Agent deployment.

TF00039458
Fixed: Some backup scheduled tasks may become corrupted, after you upgrade Recovery Manager for Active Directory to Recovery Manager for Active Directory Forest Edition. This is because Recovery Manager for Active Directory Forest Edition places its executive files in its installation folder which is different from the installation folder of Recovery Manager for Active Directory which renders the paths in the backup scheduled tasks incorrect.

TF00035271
Fixed: The Forest Recovery Agent installation may fail when started from the autorun window.

TF00026415, TF00019231
Fixed: The Forest Recovery console fails to display any warning in a situation where forest recovery has just finished and you attempt to rerun recovery operation on the same project. If you rerun recovery operation on the same project, you lose the result of the last recovery operation.

TF00039011
Fixed: The Forest Recovery console may fail to open in a situation where the "System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing" security setting is enabled on the Recovery Manager Forest Edition computer.

TF00028136
Fixed: The Forest Recovery console may provide incorrect information under "Backup information": Instead of displaying information about the backup you have selected, the Forest Recovery console shows information about some different backup.

TF00038290
Fixed: The Forest Recovery may ignore the DNS server name explicitly specified by user, if try to restore a domain controller from a backup that resides on a network share whose name cannot be resolved because the preferable DNS server is not available.

TF00026429, TF00019230
Fixed: The name of the Finalize button in the Forest Recovery console incorrectly describes the function this button performs: In fact, this button does not finalize the entire forest recovery operation. Rather, this button finalizes the restoration from backups phase and initiates the Active Directory reinstallation phase.

TF00035686
Fixed: The Recovery Agent is not reinstalled during forest recovery process, even if you select to force recovery of the Recovery Agent.

TF00035427
Fixed: The recovery process using the dcpromo option may fail with an unspecified error.

TF00036746
Fixed: Typos in DC log messages.

TF00028115
Fixed: Usability issue: Information about DC configuration problems is presented in the Forest Recovery console in a non-intuitive and inconvenient way. To view a summary of configuration problems for a DC, you have to point to exclamation sign next to this DC under "Project Settings."

TF00026430, TF00006659
Fixed: When configuring a forest recovery project, you may encounter the following problem: For the recovery operation, the Forest Recovery console selects backups that were created later than the date specified in the "Use backups taken before" field under "Project Settings" in the console.

TF00037342
Fixed: When trying to open an existing Forest Recovery project in the Forest Recovery console, you may encounter the incorrect caption - "Set the Project Password" - in the password request dialog box.

TF00035263
Fixed: When you attempt to install Recovery Manager Forest Edition using the installation package downloaded from the Recovery Manager Forest Edition Web site, the installation may fail, returning "Error creating process <process name>. Reason: The system cannot find the file specified."

TF00037380
Fixed: When you retry to recover a domain controller by reinstalling Active Directory, the recovery fails with the "RPC server is unavailable" error.

TF00004103
Fixed: When you run the test operation on a forest recovery project, the test operation may fail, returning "Failed to start the recovery operation. The given key was not present in the dictionary."

TF00028102
Fixed: You may encounter an error message when you try to perform project test after updating the project with changes in Active Directory.

TF00027955
Fixed: You may face the following issue after the forest recovery operation is completed: System performance could degrade and the FRConsole.exe process may consume a high percentage of CPU resources.
 

Recovery Manager for Active Directory

TF00018431
Enhancement: It is now possible to perform an online restore operation in a situation where Microsoft SQL Server is unavailable.

TF00036772
Enhancement: Now Recovery Manager is supplied with the "Get-RMSession" cmdlet that allows you to manage sessions.

TF00036764
Enhancement: Now Recovery Manager is supplied with the "Set-RMCollection" cmdlet that allows you to manage the most important collection properties.

TF00035781
Enhancement: Now when using the Active Directory Users and Computers tool to compare and/or restore Active Directory objects, you can select the DC access method: the agent method or the agentless method.

TF00035782
Enhancement: Now when using the Active Directory Users and Computers tool to compare and/or restore Active Directory objects, you can select whether or not to process child objects of the objects being compared and/or restored.

TF00035783
Enhancement: Now when using the Active Directory Users and Computers tool to compare Active Directory objects, you can select whether or not to include unchanged AD objects and/or attributes in the comparison report.

TF00038817
Enhancement: Now you can perform an in-place upgrade from Windows Server 2003 to Windows Server 2008 on the Recovery Manager computer without uninstalling Recovery Manager: after the upgrade, Recovery Manager will continue to work properly.

TF00037435, TF00002847, TF00018037
Enhancement: Now you can select to log and receive alerts only if errors occur.

TF00036774
Enhancement: Now, the Domain parameter of the "Get-RMBackup" cmdlet accepts wildcards.

TF00036766
Enhancement: Now, the Name parameter of the "Get-RMCollection" cmdlet accepts wildcards.

TF00036767
Enhancement: Now, the Name parameter of the "Remove-RMCollection" cmdlet accepts wildcards.

TF00036768
Enhancement: Now, the Name parameter of the "Rename-RMCollection" cmdlet accepts wildcards.

TF00036769
Enhancement: Now, the Name parameter of the "Start-RMCollectionBackup" cmdlet accepts wildcards.

TF00036770
Enhancement: The "Start-RMCollectionBackup" cmdlet renamed to "Start-RMBackup."

TF00038866
Enhancement: If you have purchased this release of Recovery Manager for Active Directory, you can download and use a supported free version of the ActiveRoles Management Shell for Active Directory. The ActiveRoles Management Shell is an Active Directory-specific automation and scripting shell that provides a command-line management interface for administering directory data either via Quest ActiveRoles Server or by directly accessing Active Directory domain controllers. For more information about the ActiveRoles Management Shell, please follow this link: http://www.quest.com/powershell/activeroles-server.aspx

TF00036239
Enhancement: The Repair Wizard now supports Windows 2008 backups for offline restore.

TF00026467
Enhancement: The Setup Wizard now provides you with a more transparent and user-friendly way to select the Recovery Manager components you want to install.

TF00036247
Enhancement: The WMI scripting is no longer supported, use the Recovery Manager PowerShell cmdlets instead.

TF00037431
Enhancement: When using the Active Directory Users and Computers tool to back up, restore, or compare Active Directory objects, you are now provided with more information about the operation status. For example, if the backup, restore, or compare operation fails, you are now informed that the operation has failed.

TF00037469
Enhancement: When using the Online Restore Wizard, you can now select what Active Directory objects you want to restore: only deleted objects or both deleted and changed objects.

TF00019164
Enhancement: The Recovery Manager backup engine has been optimized to reduce the time required to back up the SYSVOL folder that contains a significant amount of data.

TF00037862
Enhancement: The Setup Wizard has been reworked to include the following improvements:
- When uninstalling Recovery Manager, you can now choose whether or not to delete the Recovery Manager configuration files located in the %Allusersprofile%\Application Data\Quest Software folder.
- When you upgrade Recovery Manager, the Setup Wizard now offers you to import and reuse the configuration data from the currently installed Recovery Manager version.

TF00035829
Enhancement: You can now use the Active Directory Users and Computers (ADUC) tool to create password-protected and encrypted backups. You can also compare and restore Active Directory objects included in the password-protected and encrypted backups created using ADUC.

TF00026439
Fixed: After upgrading Recovery Manager from version 7.6.x, settings of the Reports feature may not be transferred to the new installation of Recovery Manager.

TF00027929, TF00027928
Fixed: An attempt to restore Active Directory object in the Active Directory Users and Computers tool fails: the restore operation finishes without any errors or warnings, yet the Active Directory object is not restored. You encounter this problem in a situation where the Reports feature of Recovery Manager is not installed.

TF00019043
Fixed: Backup session may get abandoned in a situation where all incoming TCP ports from range 1024 to 65535 are closed on target DC.

TF00004984
Fixed: Clicking the Help button has no effect on some pages and message boxes in the Online Restore Wizard.

TF00028091
Fixed: Cmdlet Help includes the following incorrect example for the Remove-RMCollection cmdlet:
Get-RMCollection | Where-Object {$_.Schedule -eq $null}
Running this example always returns an empty result.

TF00035340
Fixed: For some AD object types, you cannot initiate backup, compare, or restore operation using their context menu.

TF00035897
Fixed: If you delete the 'HKLM\SOFTWARE\Quest Software' hive from the registry, the Recovery Manager setup fails to recover the installation.

TF00035296
Fixed: If you perform two backup sessions in succession, the second session may finish with the Ready status despite that actually the session has failed and no backup is created.

TF00026525, TF00026524
Fixed: In a situation where you attempt to back up an Active Directory object while using the Active Directory Users and Computers tool, the "Select Data Source" dialog box may open unexpectedly and the backup operation does not start.

TF00027853, TF00027846
Fixed: In a situation where you attempt to upgrade Recovery Manager by installing Recovery Manager Forest Edition on the computer where Recovery Manager is installed, you get the following unexpected result: Recovery Manager Forest Edition does not replace Recovery Manager. Instead, Recovery Manager Forest Edition installs side-by-side with Recovery Manager.

TF00028209
Fixed: In the Online Restore Wizard, the comparison reports generated using the agent method may fail to follow object's links.

TF00040247
Fixed: In the Clone Wizard, you may encounter the "The data is invalid" error. This problem occurs if you try to clone a domain controller in a domain where the Domain Admins group is removed.

TF00035374
Fixed: In the Recovery Manager console in the "Operating System" column, the Windows Server 2008-based DCs may be displayed as running on Windows 2000.

TF00035260
Fixed: Incorrect name of the Microsoft products in the Autorun window in Recovery Manager and Recovery Manager Forest Edition.

TF00035350
Fixed: Misleading captions in the object properties dialog box in the Recovery Manager console.

TF00040353, TF00040350
Fixed: On the "Promoting the Target Computer to Domain Controller page" of the Clone Wizard, you may encounter the following error: "'Failed to promote the target computer to domain controller". Simultaneously, the following string is added in the Clone Wizard log file: "Unknown dlg appears: DNSMgrHiddenWindow." This problem occurs if you try to clone a domain controller.

TF00011248
Fixed: On the Target Domain Controller page in the Group Policy Restore Wizard, you may encounter the following problem: Clicking Next causes the following error message to appear: "The key was not found". This problem occurs when you use Recovery Manager on a computer running a 64-bit edition of Windows Vista.

TF00019295
Fixed: Recovery Manager may fail to create a backup for a Windows Server 2008 RC0-based domain controller, returning "Failed to connect to backup agent: Cannot establish the connection to the backup agent."

TF00027841
Fixed: Recovery Manager may fail to prompt you for a replication operation after you have restored an Active Directory object containing links by using the agent method.

TF00027920
Fixed: Recovery Manager never verifies the path format you set in the "Backup file name format" box on the Location tab in the "Computer Collection Properties" dialog box. This may lead to a situation where you set an invalid backup file name format in the "Backup file name format" box.

TF00003961
Fixed: Report Viewer may fail to open a comparison or restore report that includes information about a large number of objects (10,000+). One of the following error messages is displayed in this case: - "Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding." - "An error occurred during local report processing. An unexpected error occurred in Report Processing. Exception of type 'System.OutOfMemoryExpection' was thrown."

TF00004163
Fixed: Report Viewer may fail to open a comparison or restore report that includes information about a large number of objects (10,000+). One of the following error messages is displayed in this case:
- "Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding."
- "An error occurred during local report processing. An unexpected error occurred in Report Processing. Exception of type 'System.OutOfMemoryExpection' was thrown."

TF00040743
Fixed: Restore operation performed on a DC may fail to restore the SYSTEM hive on that DC.

TF00028087, TF00027921
Fixed: Selecting the "All Domain Controllers" node in the console tree may cause the Microsoft Management Console to crash.

TF00036095
Fixed: Some attributes of an AD object may not be restored in the result of a restore operation.

TF00037849
Fixed: Specifying a root domain name in the Clone Wizard in a format unsupported by the wizard may result in the following generic error that fails to correctly describe the problem: "Failed to promote the target computer to domain controller."

TF00035691
Fixed: The Backup Agent CPU throttling is not supported on the 64-bit DCs.

TF00036980, TF00036837
Fixed: The Backup Agent may eventually crash during a backup process.

TF00038648, TF00038305
Fixed: The comparison report does not show the deleted objects

TF00035177
Fixed: The detailed information about the available Recovery Manager cmdlets is missing from the User Guide document.

TF00028221
Fixed: The example script named Start-RMCollectionBackup may not operate as expected.

TF00027975
Fixed: The following problem may occur when you use the Active Directory Users and Computers tool to compare a deleted Active Directory object: The Compare button on the "Previous Versions" tab in the "Active Directory object Properties" dialog box is unavailable.

TF00037161
Fixed: The List of Known Issues for Recovery Manager version 7.7 erroneously includes the TF00018209 issue, which was resolved earlier.

TF00035519
Fixed: The native tools extensions in Recovery Manager do not support encrypted backups.

TF00035394
Fixed: The product documentation does not mention that ADUC Extension uses the agentless method for compare and restore operations.

TF00036795
Fixed: The Recovery Manager cmdlets do not allow to enter the user name and password for computer collections.

TF00036809
Fixed: The Recovery Manager cmdlets do not allow to enter the user name and password for computer collections.

TF00037055
Fixed: The Recovery Manager documentation provides insufficient information about the permissions required to restore deleted Active Directory objects using a non-administrative account.

TF00004903
Fixed: The reporting preferences you specify in the Online Restore Wizard may have no effect.

TF00028086, TF00028084
Fixed: The Setup program may fail to uninstall Recovery Manager. This issue occurs if all of the following conditions are true:
- The Reports feature is installed.
- Microsoft SQL Server is unavailable at the time of Recovery Manager uninstallation.

TF00035877
Fixed: The silent installation of Recovery Manager may eventually fail for no apparent reason.

TF00027977, TF00027957
Fixed: The Start-RMReportViewer cmdlet may fail to open report. This problem occurs when Recovery Manager is configured to use Microsoft SQL Server 2005 Reporting Services.

TF00035635
Fixed: The supported SQL Server versions are not specified in the system requirements.

TF00019242
Fixed: Uninstalling Recovery Manager fails to delete the scheduled tasks created by Recovery Manager.

TF00028218
Fixed: When attempting to run the Add-RMCollectionItem cmdlet, you may encounter the "The server threw an exception" error.

TF00035268
Fixed: When installing Recovery Manager under Microsoft Windows 2000, you may encounter the following problem: The Setup Wizard cannot be completed when you use the Express option.

TF00035682
Fixed: When installing the Reports feature, the Recovery Manager does not check the SQL Server version.

TF00035233
Fixed: When performing a compare or restore operation using the agent method in the Online Restore Wizard, you may encounter the following error: "Failed to install the restore agent. Error description: Failed to install the agent: The service did not respond to the start or control request in a timely fashion."

TF00038995
Fixed: When performing a compare or restore operation using the agent method in the Online Restore Wizard, you may encounter the following error: "Failed to install the restore agent. Error description: Failed to install the agent: The service did not respond to the start or control request in a timely fashion."

TF00035348
Fixed: When some objects are moved after OU backup and you try to restore the OU from the backup, the moved objects are not restored in the original OU.

TF00019151, TF00019150
Fixed: When using the Active Directory Users and Computers (ADUC) tool on the computer where Recovery Manager is installed, you may encounter the following unexpected behavior: The "Deleted Objects" node is not displayed in the ADUC tool window.

TF00019304
Fixed: When using the Active Directory Users and Computers (ADUC) tool on the computer were Recovery Manager is installed, you may face the following unexpected behavior: Selecting the "Deleted Objects" node in the console tree causes the details pane to display entries labeled with non-descriptive icons. In fact, the icon that labels an entry in the details pane should identify the type of the deleted AD object represented by that entry.

TF00028220
Fixed: When using the Active Directory Users and Computers (ADUC) tool to compare or restore AD objects, you may encounter the following problem: The compare or restore operation may take a significant time to complete.

TF00004999
Fixed: When using the French-language version of the Repair Wizard, you may encounter truncated text.

TF00019131, TF00018976
Fixed: When using the Management Shell, you may encounter the following error: "Unable to extract the backup: Invalid password. Cannot decrypt data." This problem occurs in a situation where you attempt to compare or restore objects included in an encrypted and password-protected backup.

TF00035266
Fixed: When using the Setup Wizard, if you stay on the Ready to Install Quest Recovery Manager for Active Directory page for 100+ seconds and then click Install, the installation fails.

TF00011385
Fixed: When you select a computer collection in the console tree, you may encounter the following problem: The Location column in the details pane may fail to display any location for some DCs in the computer collection.

TF00027925, TF00027895
Fixed: When you use Recovery Manager with a trial license key file installed, the licensed number of user accounts specified in the license key file may have no effect: Recovery Manager fails to display a warning message every time you back up Active Directory even though the number of user accounts in Active Directory exceeds the licensed number.

TF00035270
Fixed: When you use the Active Directory Users and Computers tool to back up, restore, or compare objects, the operation fails with the following error: "Class not registered".

TF00035391
Fixed: When you use the native tools extensions to run backup, compare or restore operation, clicking the Cancel button may have no effect.

TF00035449
Fixed: When you use the native tools extensions to run backup, compare or restore operation, the attempt to cancel the operation may have no effect.

TF00019139, TF00019138
Fixed: When you use the Online Restore Wizard to compare AD objects, the compare operation fails, returning "Please specify a SQL database where to log operation results for reporting."

TF00027918, TF00027912
Fixed: While using the Active Directory Users and Computers tool to restore, compare, or back up Active Directory objects, you may encounter the following unexpected behavior on the "Previous Versions" tab in the Active Directory object Properties dialog box: the backups list displays all backups that include the selected Active Directory object. In fact, this list is expected to display only those backups that include previous versions of the selected Active Directory object.

TF00027976, TF00027974
Fixed: While using the Active Directory Users and Computers tool to restore, compare, or back up Active Directory objects, you may encounter the following unexpected behavior on the "Previous Versions" tab in the Active Directory object Properties dialog box: Backups list displays backups that do not include the selected Active Directory object. In fact, this list is expected to display only those backups that include previous versions of the selected Active Directory object.

TF00028074
Fixed: You may encounter the following unexpected behavior when comparing Active Directory objects: the compare operation is not performed on subcontainers and/or children objects of the Active Directory objects you have selected for comparison.

TF00028089
Fixed: You may receive the following error when using the New-RMCollection cmdlet: "New-RMCollection : Failed to create the Computer Collection ''. Field 'Folders.Name' cannot be a zero-length string."
 


Known Issues

The following is a list of issues known to exist at the time of Recovery Manager for Active Directory Forest Edition release.

Forest Recovery Console and Forest Recovery Agent

TF00004177
The report created with the DcDiag.exe tool contains information about problems detected in the forest even though the forest was successfully recovered.
WORKAROUND
Try to restart the DcDiag.exe tool later.

TF00004189
With the "Ensure Forest Recovery Agent is deployed" option selected on a Computer Collection, the Recovery Manager console may display a message box upon creating a backup for that Computer Collection. The backup creation process is paused until you click OK in the message box. This problem occurs if another instance of Recovery Manager is running on the domain controller for which the backup is being created.
WORKAROUND
Click OK in the message box to resume the backup creation process.

TF00006670
In some rare conditions, the restore of some domain controllers may fail with the following error message: "Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))." Retrying the restore operation for a failed domain controller also results in the "Access is denied" error.
WORKAROUND
There is no workaround for this issue.

TF00010754
When an error occurs during a test or recovery operation, the Forest Recovery console may display inconsistent descriptions for the error: The error description displayed in the Status column on the "Plain View" tab under "Project Settings" differs from the description that is displayed under "Domain Controller Recovery Progress".
WORKAROUND
Disregard the error description on the "Plain View" tab. Refer to the error description that is displayed under "Domain Controller Recovery Progress".

TF00011186
The Setup program displays a warning message in any of the following scenarios:
- You run Recovery Manager for Active Directory Forest Edition Setup on a computer where Recovery Manager Backup Agent for Active Directory is installed.
- You run Recovery Manager Backup Agent for Active Directory Setup on a computer where Recovery Manager for Active Directory Forest Edition is installed.
Message text: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2711."
WORKAROUND
Disregard the warning message. Click OK in the warning message box to continue.

TF00012063
When Active Directory replication is disabled in the Forest Recovery console, the replication operation may still occur in some rare conditions while the forest recovery operation is in progress. This problem occurs if the replication operation is forced manually or by an application.
WORKAROUND
Ensure that Active Directory replication is not forced by any means until the forest recovery operation is complete.

TF00018500
In some rare conditions, when you recover the same forest two times in a row and then start the Active Directory replication operation, you may encounter the "The RPC server is unavailable" error. This problem occurs when you initiate the Active Directory replication operation on a domain controller that was restored from a backup.
WORKAROUND
Use the Active Directory Sites and Services tool to manually remove and then re-create the failed connections on the domain controller on which you initiated the replication operation.

TF00026542
Clicking the Abort button in the Forest Recovery console may cause the following error: "The RPC server is unavailable." This problem occurs if some DCs in the forest recovery project are restarting at the time you click the Abort button.
WORKAROUND
Wait until the DCs have restarted, and then click Abort.
 

Recovery Manager for Active Directory

TF00002738
With the option to use Microsoft SQL Server 2005 Reporting Services selected in the Recovery Manager Installation Wizard, the Setup program presents you with the following warning message despite the fact that the Microsoft Report Viewer Redistributable 2005 software is not required in this case: "The feature 'Comparison and Restore Reports' requires the following software: Microsoft Report Viewer Redistributable 2005."
WORKAROUND
Disregard this message. Click Cancel in the warning message box, and then proceed with the Installation Wizard.

TF00002777
It may take a significant time for Quest Reports Viewer to open a restore report. This problem occurs if the report contains information about a large number of restored objects.
WORKAROUND
Configure Recovery Manager to use Microsoft SQL Server 2005 Reporting Services instead of Quest Reports Viewer:
1. Open the Add or Remove Programs tool and select the list item representing Recovery Manager under "Currently installed programs".
2. Click Change and follow the instructions in the Setup Wizard.
3. Click Change on the Change, Repair, or Remove Installation page.
4. Click the Reports feature icon in the three and select this feature to be uninstalled. Follow the instructions to complete the Setup Wizard.
5. In the Add or Remove Programs tool, click Change next to the list item representing Recovery Manager under "Currently installed programs" and follow the instructions in the Setup Wizard.
6. Click Change on the Change, Repair, or Remove Installation page and select the Reports feature to be installed.
7. Select "Do not Install SQL Server" on the Selecting SQL Server page and click Next.
8. Specify the existing SQL Server name and instance and select an authentication method. Click Next.
9. Select the "Microsoft SQL Server 2005 Reporting Services" option, specify Microsoft SQL Server 2005 Reporting Services address, and follow the instructions to complete the Setup Wizard.

TF00002912
The available backups with ADAM component may not be listed on the Computer and Backup Selection page of the Repair Wizard or the Clone Wizard.
WORKAROUND
Do not backup the System State and the ADAM data in a single session.

TF00003495
You cannot change the Default Backup Storage, the SQL Server name, and the reporting options using the Add or Remove Programs tool.
WORKAROUND
To change the location for backups, update the "Default Collection" settings as required.
To change SQL Server name and the reporting options, uninstall and then reinstall the Reports feature.

TF00003572
In some rare conditions, after creating a large number (100+) of backups of a given domain controller, you may encounter the following problem: Recovery Manager fails to create a backup of that domain controller, returning one of the following error messages:
- "The program has failed to back up DIT Database: The specified server cannot perform the requested operation. Function 'LdapBind' failed: 'Server Down' (81)."
- "Error when collecting backlink information. Failed to enumerate forest partitions. Function 'GetNamingContextDN' failed The server is not operational."
- "Function 'LdapBind' failed: 'Server Down' (81)."
WORKAROUND
Restart the Quest Backup Agent service on the domain controller that is affected by this problem.

TF00003898
When viewing a report created by the Group Policy Restore Wizard, you encounter the following problem: Clicking the link "Comparison report does not display some unsupported settings. To view a list of those settings, refer to Solution 12024" at the top of the report page opens the home page of the Quest SupportLink Web site in your Web browser instead of displaying the list of settings.
WORKAROUND
To view Solution 12024, enter your SupportLink username and password on the home page of the SupportLink Web site, and then click Login. If you do not have a SupportLink username, click Register on the home page.

TF00003964
With the option to use Microsoft SQL Server 2005 Reporting Services selected in the Recovery Manager Installation Wizard, you may encounter the following errors:
- "Failed to check availability of the specified SQL Reporting server."
- "The specified SQL Reporting server is not available."
This problem occurs if the user account under which the wizard is running does not have sufficient rights to access the specified SQL Reporting server.
WORKAROUND
Restart the Installation Wizard under a user account that has sufficient rights to access the SQL Reporting server.

TF00004164
Incorrect error message: In some rare conditions, Recovery Manager may fail to create a backup, with the status of the backup session indicating the following error: "Backup end with error. Failed to install the agent: The RPC server is unavailable." This message does not properly describe the error condition, and should read as follows: "Failed to install the backup agent: The specified domain controller cannot be contacted or access is denied."
WORKAROUND
Verify that the domain controller exists and can be contacted on the network. Ensure that the backup session is running under a user account with administrator rights on the domain controller (the administrator rights are required to install the Backup Agent on the domain controller).

TF00006255
You may experience either of the following problems when using the Group Policy Restore Wizard to restore Group Policy settings:
Problem 1
The report displayed in the Group Policy Restore Wizard may not include and/or display incorrect information about some Group Policy settings.
Problem 2
Some Group Policy settings may not be restored.
WORKAROUND
1. Delete the entire Group Policy object whose settings you want to restore from Active Directory.
2. Use a backup to restore the Group Policy object you deleted in step 1.

TF00006718
An attempt to back up an ADAM host fails with the following error: "Failed to install the agent: The target computer is busy processing requests started on the computer '<computer name>'. Please try again later."
This problem occurs in a situation where you attempt to simultaneously back up an ADAM host and a DC where that ADAM host resides, and specify the ADAM host and DC by using different name format (for example, use NetBIOS name for the ADAM host and relative distinguished name for the DC).
WORKAROUND
Use the same name format when specifying the ADAM Host and DC to be backed up.

TF00010757
When cataloging a set of backup files that are protected with the same password, Recovery Manager prompts you to enter a password for each of the files: once entered, the password is not reused to open a subsequent file.
WORKAROUND
Contact Quest Support at support@quest.com to request a hotfix that addresses this issue.

TF00012058
When you attempt for the first time to connect to the forest with a large number of domain controllers, you may encounter substantial (some tens minutes) retrieval delay.
WORKAROUND
Wait until operation completes.

TF00026475
When you uninstall Recovery Manager, the QuestSoftware.RecoveryManager.AD.UI.InstallState file is not deleted.
WORKAROUND
Delete the file manually.

TF00035665
When restoring using the Online Restore Wizard from a backup that contains no data on group membership, the cross-domain group membership may be lost and the Online Restore Wizard never issues any warnings about such lost memberships.
WORKAROUND
Check the backup session log for any warnings about the missing group membership.

TF00035690
When restoring using the Online Restore Wizard from a backup that contains no data on group membership, the cross-domain group membership may be lost and the Online Restore Wizard never issues any warnings about such lost memberships.
WORKAROUND
Check the backup session log for any warnings about the missing group membership.

TF00036776
Some properties of the Recovery Manager backup tasks may be set incorrectly, if using the Recovery Manager console. For example, you cannot disable a scheduled task using the Recovery Manager console.
WORKAROUND
Use the Windows 2008 Task Scheduler to disable the Recovery Manager backup tasks.

TF00036778
Some properties of the Recovery Manager backup tasks may be set incorrectly, if modified using the native Windows 2008 Task Scheduler.
WORKAROUND
Use the Recovery Manager for Active Directory user interface to schedule backups.

TF00038792
Properties of the following files installed with Recovery Manager fail to mention that these files are created by Quest Software:
- <Recovery Manager installation folder>\QuestSoftware.RecoveryManager.AD.AutObjects.Interop.dll
- <Recovery Manager installation folder>\QuestSoftware.RecoveryManager.AD.BackupManager.Interop.dll
- <Recovery Manager installation folder>\QuestSoftware.RecoveryManager.AD.ERDisk.Interop.dll
- <Recovery Manager installation folder>\QuestSoftware.RecoveryManager.AD.ErdServer.Interop.dll
- <Recovery Manager installation folder>\QuestSoftware.RecoveryManager.AD.LsaHlp.Interop.dll
To reproduce this problem:
1. Right click any of these files, and click Properties.
2. In the Properties dialog box, go to the Versions tab.
3. Click Company under "Other version information" in the "Item name" column.
The Value field is empty, although it should include the name of the company (Quest Software).
WORKAROUND
Disregard the fact that properties of these files fail to mention Quest Software. Indeed, these files are created by Quest Software.

TF00039460
Recovery Manager does not provide the capability to change the default name of the SQL Server database used to store Recovery Manager data. This may prevent you from complying with the SQL Server database naming standards accepted in your organization.
WORKAROUND 1
To change the default SQL Server database name in a scenario where Recovery Manager is already installed:
CAUTION: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer.
1. On the SQL Server instance used to store Recovery Manager data, locate the following database:
RecoveryManager-Reporting-<name of the Recovery Manager computer>
2. Rename this database as needed.
3. On the Recovery Manager computer, do the following:
- In the HKLM\SOFTWARE\Quest Software\Quest Recovery Manager for Active Directory\Setup registry key, modify the SqlDatabaseReporting value data to replace the SQL Server database name with the one you specified in step 2 of this procedure.
- In the HKLM\SOFTWARE\Quest Software\Quest Recovery Manager for Active Directory\DBReporting registry key, modify the DB value data to replace the SQL Server database name with the one you specified in step 2 of this procedure.
- In the HKLM\SOFTWARE\Quest Software\Quest Recovery Manager for Active Directory\DBReporting registry key, modify the ConnectionString value data to replace the SQL Server database name in the "DATABASE=<database name>" substring with the name you specified in step 2 of this procedure.
WORKAROUND 2
To change the default SQL Server database name when installing Recovery Manager:
- Enter the following syntax at a command prompt to run the Recovery Manager Setup program:
<Path to the Setup.exe file supplied in the Recovery Manager installation package>\Setup.exe SQLDatabase="<database name>"
where <database name> is the name you want to assign to the SQL Server database used to store Recovery Manager data.

TF00040160
Backup operation on a Windows Server 2008-based DC may fail, returning "The program has failed to back up SYSVOL: The system cannot find the file specified". This issue occurs when you use the agent method and Backup Agent version 7.7 or earlier is preinstalled on the target DC.
WORKAROUND
Upgrade Backup Agent to version 7.8 on the target DC.

 


Upgrade and Compatibility

Recovery Manager for Active Directory Forest Edition version 7.8.0 is upgradeable from the following products:

To upgrade, install Recovery Manager Forest Edition on the computer where one of the above-listed products is installed. Setup uninstalls the earlier version, and then installs the new version of Recovery Manager Forest Edition.

During the upgrade process, setup transfers the product configuration to the new installation of Recovery Manager Forest Edition.

Quest Backup Agent for Active Directory preinstalled on domain controllers is not upgraded automatically during the Recovery Manager Forest Edition upgrade. To upgrade Backup Agent, you must manually install Backup Agent version 7.8.0 on every domain controller where the earlier version is preinstalled.

 


System Requirements

Before installing Recovery Manager for Active Directory Forest Edition, ensure your system meets the following minimum hardware and software requirements:

Processor 450 MHz or higher Intel Pentium-compatible CPU
Memory 256 MB (1 GB recommended)
Hard Disk Space 50 MB or more. Additional storage space is required for log files.
Monitor SVGA at 1024 x 768 or higher
Operating System Your computer must be running one of the following operating systems:
  • Microsoft Windows Server 2003 with Service Pack 1 or Service Pack 2
  • Microsoft Windows Server 2003 R2
  • Microsoft Windows XP with Service Pack 2
  • Microsoft Windows Vista
  • Microsoft Windows Server 2008
  • Both x86 and x64 platforms are supported
Additional Software
  • Microsoft .NET Framework version 3.5

To use Windows Administrative Tools Extension, you must have the following software installed on your computer:

  • Microsoft Management Console version 3.0
  • Microsoft Windows PowerShell version 1.0

To use Management Shell you must have the following software installed on your computer:

  • Microsoft Windows PowerShell version 1.0

To use Reports, you must have the following software installed on your computer:

  • Microsoft SQL Server 2005, any edition, with or without any Service Pack

To use the Online Restore Wizard, the Online Restore Wizard for ADAM, and the Group Policy Restore Wizard, you must have the following software installed on your computer:

  • Microsoft Internet Explorer 5.5 or later
  • Microsoft Windows Installer 3.0 or later

Forest Recovery Agent

Before installing Forest Recovery Agent on a domain controller computer, ensure the computer meets the following minimum hardware and software requirements:

Processor 450 MHz or higher Intel Pentium-compatible CPU
Memory 256 MB (1 GB recommended)
Hard Disk Space 50 MB or more
Operating System Your computer must run one of the following operating systems:
  • Microsoft Windows Server 2008
  • Microsoft Windows Server 2003 with or without any Service Pack
  • Microsoft Windows Server 2003 R2
  • Both x86 and x64 platforms are supported
Additional Software The following software must be installed on the domain controller computer:
  • Microsoft Windows Installer 3.0 or later

 


Global Operations

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan.

 


Getting Started

Contents of the Release Package

The Recovery Manager for Active Directory Forest Edition release package contains the following:

  1. Quest Recovery Manager for Active Directory 7.8.0
  2. Quest Forest Recovery Console 7.8.0
  3. Quest Forest Recovery Agent 7.8.0
  4. Quest Backup Agent 7.8.0
  5. Quest Management Pack for Microsoft Operations Manager 2005 and Microsoft System Center Operations Manager 2007
  6. Microsoft .NET Framework 3.5
  7. Microsoft SQL Server 2005 Express Edition SP2
  8. Microsoft Windows Installer 3.1 Redistributable
  9. MSXML 4.0 Service Pack 2 (Microsoft XML Core Services)
  10. Microsoft Report Viewer 2005 Redistributable
  11. Adobe Reader 8.1
  12. Product Documentation, including:

Installation Instructions

Refer to the Recovery Manager Forest Edition Deployment Guide for installation instructions.

 


For More Information

Contacting Quest Software:

Email info@quest.com
Mail Quest Software, Inc.
World Headquarters
5 Polaris Way
Aliso Viejo, CA 92656
USA
Web

http://www.quest.com

Refer to our Web site for regional and international office information.

Contacting Quest Support:

Quest Support is available to customers who have a trial version of a Quest product or who have purchased a commercial version and have a valid maintenance contract.
Quest Support provides around the clock coverage with SupportLink, our web self-service. Visit SupportLink at http://support.quest.com.

From SupportLink, you can do the following:

View the Global Support Guide for a detailed explanation of support programs, online services, contact information, and policy and procedures.
The guide is available at: http://support.quest.com/pdfs/Global Support Guide.pdf.

 


This document contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software, Inc.

 

© 2008 Quest Software, Inc. ALL RIGHTS RESERVED.

 

Quest, Quest Software, the Quest Software logo, Aelita, and ERDisk are trademarks and registered trademarks of Quest Software, Inc in the United States of America and other countries. Other trademarks and registered trademarks used in this guide are property of their respective owners.

 

If you have any questions regarding your potential use of this material, contact:

Quest Software World Headquarters
LEGAL Dept
5 Polaris Way
Aliso Viejo, CA 92656
Email: legal@quest.com

Disclaimer

The information in this document is provided in connection with Quest products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest does not make any commitment to update the information contained in this document.