Archive Manager

Preserve, Control and Discover Email

Quest Archive Manager is email archiving software that captures, retains, preserves and searches for email. Archive Manager captures a single instance of each email message, applies granular retention and disposition policies and provides advanced search, ensuring efficient Exchange email archiving.

Features

  • FastDeploy - Deploy Archive Manager in just a few days; there’s no need to install software on user desktops or on email servers.
  • ZeroIMPACT - Capture and index new and historical messaging data transparently to end users. Reduced storage volume means that users no longer worry about mailbox quotas, and you get fewer help desk calls.
  • BuiltRight - Store single-instance attachments separately from message body and metadata. This dramatically reduces long-term storage needs, as well as the need to maintain the performance of your email servers.
  • KeepSmart - Keep only the messaging data you need using flexible retention rules. This helps you achieve compliance with regulatory mandates, and ensures that email will be available when needed.
  • DiscoverySearch - Retrieve messaging data quickly to satisfy legal requests. Tagging data for categorization or later review ensures that only relevant messaging data is exported for further analysis and presentation, accelerating the discovery process. Messaging data can be exported in bulk to PST, EML and MSG formats or to a production Exchange mailbox, including the Exchange archive mailbox, while maintaining the folder structure.
  • AccessAnywhere - Access archived messaging data seamlessly, even offline or from a mobile device.
  • BusinessConnect - Integrate with external systems using the Web Services API to share data with customer relationship management (CRM) systems and collaboration tools such as Microsoft Office SharePoint Server.
  • SingleStore - Eliminate the need for multiple archiving systems. Product supports Microsoft Exchange Server, Novell GroupWise and selected SMTP servers all from a single console.

Sys Reqs

Before installing Archive Manager, ensure that your system meets the following minimum hardware and software requirements.

Hardware requirements

For a complete list of hardware requirements, please see the Archive Manager Exchange Installation Guide or the Archive Manager GroupWise Installation Guide.

Supported Platforms

Any prerequisites that are required for installation are installed automatically when you run the Archive Manager Setup Wizard to install Archive Manager. If you want to install the prerequisites software prior to running the installer, see the requirements below.

Supported Platforms

Requirement

Details

Microsoft SQL Server, 32- or 64-bit version,

Enterprise or Standard edition, any of the following:

2012 SP1

2012

2008 R2 SP2

2008 R2 SP1

2008 R2

2008 SP3

2008 SP2

2005 SP4

2005 SP3

 

Archive Manager Server Operating System

Windows Server 2012 R2, 64-bit version

Windows Server 2012, 64-bit version

Windows Server 2008 R2 SP1 or RTM; 64-bit version

Windows Server 2008 SP2; 64-bit version

Windows Server 2003 R2 SP2; 32-bit version (Deprecated. Not supported in the next release.)

Windows Server 2003 SP2 or SP1; 32-bit version (Deprecated. Not supported in the next release.)

 

Browser Versions

Microsoft Internet Explorer 11, 10, 9, 8, or 7 (Version 7 deprecated. Not supported in the next release.)

When using enhanced security on any server-based operating system, the Archive Manager Website must be added to the list of trusted sites to work correctly.

Firefox (latest version) running on Windows or Macintosh.

Chrome (latest version) running on Windows or Macintosh.

Safari 5, 6, or 7 running on Macintosh.

 

Mobile Device Browsing of the Archive Manager website

Microsoft Windows Mobile 5.0.

BlackBerry Enterprise Server (BES) 5.0 (32-bit version), or 4.1.X (Deprecated. Not supported in the next release.)

BES 5.0, 4.1.4a, and 4.1.6 have been explicitly tested.

BES 5.0 has been tested on a 64-bit OS with 32-bit software. A 32-bit OS is also supported. The server OS must be 32-bit for BES 4.1.X.

 

External Storage

File System

NetApp SnapLock7.2.4

EMC Centera 4.2.1, 4.2, 4.1, 4.0, 3.1.4

EMC Atmos 2.0

Caringo CAStor 6.5.4

BridgeHead HT FileStore with HDR 2.2-20, build 23007

IBM DR-550 version 5.4.1 (Version 5, Release 4, Level 1)


Exchange Messaging System

Requirement

Details

Microsoft Exchange, any of:

•    Office 365 On-Premises via Exchange Journaling

•    Version 2013 CU3

•    Version 2013 CU2

•    Version 2013 CU1

•    Version 2013

•    Version 2010 SP3

•    Version 2010 SP2

•    Version 2010 SP1

•    Version 2007 SP3

•    Version 2003 SP2

Note also for the MAPI Journal Data Loader:

•    The data loader service user account must have Receive As and View Information Store Status permissions to the mail store that contains the journal mailbox.

 

Active Directory Services

•    Windows Server 2012 R2, 64-bit

•    Windows Server 2012

•    Windows Server 2008 R2

•    Windows Server 2008

•    Windows Server 2003

•    Windows Server 2003 interim

•    Windows Server 2000 native

•    Windows Server 2000 mixed (the default in Windows Server 2003)

GroupWise Messaging System

Requirement

Details

Novell GroupWise, any of:

•    2012 SP2

•    2012 SP1

•    2012

•    8.0.3 HP3

•    8.0.3

•    8.0.2

•    7.0.4

Archive Manager is not certified for use with clustered GroupWise host systems configured for parallel processing, load balancing, or fault tolerance.

Novell Directory Services

•    8.7.3 on supported platforms

•    8.8 SP5, SP6, SP7 on supported platforms

Prerequisites

Requirement

Details

Prerequisites for servers running Archive Manager services

Visual C++ 2012 Redistributable for Visual Studio 2012 Update 4: vcredist_x86.exe

Visual C++ 2010 SP1 Redistributable Package: vcredist_x86.exe

Supported Archive Manager Server Operating System version. Please verify that your mail system requirements are supported on the desired operating system.

Microsoft .NET Framework 4.0 and 3.5 SP1. Note: Reliability Update 2 for the .NET Framework 4 is required and can be found at: http://support.microsoft.com/kb/2600217

SQL Native Client (sqlncli.msi). SQL Native Client 2005 is required. SQL Native Client 2008 is not supported.

.NET Framework 4.0 and 3.5 SP1, the SQL 2005 native client, and vcredist_x86 (version 2008 SP1) from the AutoRun program in your downloaded Archive Manager zip file. If you are installing Archive Manager to a different system than the one running the installer, then .Net 3.5 SP1 must be pre-installed (before running the installer).

If running in an SBS (Small Business Server) environment, Archive Manager must reside on an SBS-member server that meets the specifications for an Archive Manger server.

To enable text-string searches and indexing of file attachments: You must install IFilters for the file types you want to search and index:

Microsoft offers a free pack of IFilters for its Office 2010 file types at http://www.microsoft.com/en-us/download/details.aspx?id=17062, (link current as of this release). SP2 can be applied via Windows Update or downloaded at http://support.microsoft.com/kb/2687447. This Filter Pack includes IFilters for the following formats: .docx, .docm, .pptx, .pptm, .xlsx, .xlsm, .xlsb, .zip, .one, .vdx, .vsd, .vss, .vst, .vdx, .vsx, and .vtx.

IFilters for earlier-version Office file extensions (.doc, .rtf, .xls, .ppt, etc.), and for .txt, .htm and .html files, are installed with Microsoft Windows, and so should already reside on the Archive Manager server. You can verify their installation, and track and manage your IFilters generally, with a third-party IFilter browser; several are available at little or no cost from independent vendors.

Adobe bundles a copy of its PDF IFilter version 9 with its free Adobe Reader 9 software, and offers a free IFilter 9 for 64-bit platforms separately. It is recommended that you use Adobe version 9 PDF IFilters, or FoxIt IFilters.

Installing Adobe Reader X uninstalls PDF iFilters, which then need to be reinstalled. For additional information, see www.adobe.com.

Prerequisites for servers running Archive Manager websites

•    Microsoft Internet Information Services (IIS) version 8.5, 8.0, 7.5, 7.0, or 6.0.

For IIS 7.0 or later, certain role services are required to be manually selected and installed on the web server in order for the Archive Manager Website to run correctly. These roles include: Common HTTP Features; Static Content ; ASP.net; ASP; Basic Authentication; Windows Authentication; IIS Management Tools and Scripts; and IIS Management Console.

•    Microsoft ASP.NET (component of Windows, any supported Windows version).

The API web service endpoint can be configured to use Windows Authentication or Anonymous Authentication. When using Anonymous Authentication, the web service application performs security checks and authenticates the client using Basic Authentication (plain text user password authentication). When using Windows Authentication, IIS handles the authentication and provides the web service application with a confirmation of the authentication attempt.

Archive Manager Rights and Permissions

  • Administrator Account: The account you are logged in with when you run the Archive Manager Install program.
    • The user who runs the installer must be an administrator over the local computer, as well as on the SQL Server and the GroupWise Server.
    • The account you specify during the installation must have the same permissions.
  • Service Account: (default account name is ArchiveMgr_Service): Specified in the Configuration Console. Used by the Directory Connector, Alert Service, Full-Text Index, Full-Text Search and Message Retention Services.
    • Account is granted full access to the Archive Manager and AfterMail_TEMP databases by the installer.
    • Requires read access to AD, and to the Exchange Organization so it can determine Storage Group information.
    • Must be in the Users group on the local machine, and a member of the local IIS_WPG group on the Web Servers. This is typically done by the installer.
    • Is a member of ArchiveManagerServiceUsers group.
  • ArchiveManagerServiceUsers Group: A Domain Group containing the -Service account.
    • Group is used by installer to apply permissions to file-system locations used by Archive Manager.

Prerequisites for servers running the Exchange Store Manager Service

  • Supported Exchange version
  • MAPI Support, one (either) of:
    • Microsoft Exchange System Manager 2003 (Exchange 2003).
    • Microsoft Exchange Server MAPI/CDO 1.2.1: 6.5.8320.0

Note also for the Exchange Store Manager (ESM) and Remote ESM:

•    MAPI CDO and SQL Native Client are required for any ESM installation.

•    The service user account must have Receive As and View Information Store Status permissions to the mail store from which the ESM will export mailboxes.

•    All files named mapisvc.inf on the machine where Archive Manager is installed must have the FullAccess privilege set for the Archive Manager service users group.

•    For the Remote ESM, the user that the Remote ESM is running as must have the "Log on as a service" right.

MAPI Journal Data Loader:

The data loader service user account must have Receive As and View Information Store Status permissions to the mail store that contains the journal mailbox.

Additional Notes:

In a parent/child domain configuration, if you are installing Archive Manager in the child domain, you must create two accounts: an Exchange Store Manager account in the child domain for the Archive Manager installation, and another Exchange Store Manager account in the parent domain.

 

Prerequisites for servers running GroupWise services

Novell Clients:

  • Novell Client 2 SP3 for Windows Server 2008 R2 & 2012
  • Novell Client 2 SP2 for Windows Server 2008 & 2008 R2
  • Novell Client 2 SP1 for Windows Server 2008 R2, or
  • Novell Client 2 SP1 for Windows Server 2008, or
  • Novell Client 4.91 SP2, for Windows Server 2003

GroupWise Clients:

The client version must match the server version. For example, if you are using GroupWise Server 2012, you must use GroupWise Client 12.0.0.

  • 12.0.x
  • 8.0.x
  • 7.0.x

GroupWise Store Manager (GSM):

  • MAPI CDO and SQL Native Client are required for any GSM installation, and for TNEF. TNEF allows messages from Exchange-based mail systems to be processed with rich content, such as meeting invites.
  • It is recommended that the GroupWise Store Manager (GSM) run under a separate account than all of the other Archive Manager services.

Other Notes:

  • We do not certify GroupWise client version 7.0.3 because that version does not correctly process shared folders. With the 7.0.3 client, only the owner of a shared folder can see its messages in Archive Manager. GroupWise client version 7.0.2, however, does process shared folders correctly.
  • Archive Manager is not certified for use with clustered GroupWise host systems configured for parallel processing, load balancing, or fault tolerance
  • File read, write and execute permissions are required for access to the wpdomain.db file and other associated files and folders.
  • Supervisor-level permission is required for the Novell tree.

 

Client Workstation

Requirement

Details

Stripped message reconstruction using the Outlook Form requires the following:

  • Microsoft Outlook 2013 (RTM), 64-bit or 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
  • Microsoft Outlook 2010 (RTM), 64-bit or 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
  • Microsoft Outlook 2007 (SP3, SP2, or SP1), 32-bit, running on Windows 8, 7, Vista (SP2, SP1, or RTM) or Windows XP (SP3 or SP2), or
  • Microsoft Outlook 2003 32-bit, running on Windows XP (SP3 or SP2)

The Offline Client requires the following:

 

  • Microsoft Outlook 2013 (RTM), 64-bit or 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
  • Microsoft Outlook 2010 (RTM), 64-bit or 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
  • Microsoft Outlook 2007 (SP3, SP2, or SP1), 32-bit, running on Windows 8, 7, Vista (SP2, SP1, or RTM) or Windows XP (SP3 or SP2) and
  • Windows Installer 3.1 or later (only for installation).
  • Microsoft .NET Framework Version 4.0 and 3.5 SP1. Note: Reliability Update 2 for the .NET Framework 4 is required and can be found at: http://support.microsoft.com/kb/2600217
  • Microsoft SQL Server Compact 4.0
  • Visual Studio 2010 Tools for Office Runtime
  • MSXML 6.0 SP1

 

The PST Import Wizard requires the following:

 

  • Visual C++ 2012 Redistributable for Visual Studio 2012 Update 4: vcredist_x86.exe
  • Visual C++ 2010 SP1 Redistributable Package: vcredist_x86.exe
  • Microsoft Outlook 2013 (RTM), 64-bit or 32-bit, running on Windows 8, 7, or Vista, 32-bit, or
  • Microsoft Outlook 2010 (RTM), 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
  • Microsoft Outlook 2007 (SP3, SP2, or SP1), or 2003 (SP3), 32-bit, running on Windows 8, 7, Vista (SP2, SP1, or RTM) or Windows XP (SP3 or SP2) and
  • Windows Installer 3.1 or later (only for installation).
  • Microsoft .NET Framework Version 4.0 and 3.5 SP1. Note: Reliability Update 2 for the .NET Framework 4 is required and can be found at: http://support.microsoft.com/kb/2600217
  • Microsoft Visual C++ 2012 Redistributable for Visual Studio 2012 Update 1

The Search Exporter requires the following:

 

  • Microsoft Outlook 2013 (RTM), 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
  • Microsoft Outlook 2010 (RTM), 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
  • Microsoft Outlook 2007 (SP3, SP2, or SP1), or 2003 (SP3), 32-bit only, running on Windows 8, 7, Vista (SP2, SP1, or RTM) or Windows XP (SP3 or SP2) and
  • Windows Installer 3.1 or later (only for installation).
  • Microsoft .NET Framework Version 4.0 and 3.5 SP1.

 

Videos

Docs

Case Studies

Biocon Turns to Quest to Migrate 1,300 Users from Lotus Notes to Exchange Contech Engineered Solutions Debenhams Cuts Email Storage by 49% with Quest Archive Manager Honam Petrochemical Corporation builds safe and efficient email system to address compliance requirements with mail archiving Howard County, MD Performance and Progress Howard Regional Health System Finds Quest Tools are the Remedy for E-Mail Archiving and Migration Kalypsys Implements Quest Archive Manager to Meet Business and Compliance Requirements Leading Asian Downstream Oil Logistics Company Uses Quest Archive Manager and MessageStats™ Orlando Health Streamlines E-mail Archiving with Quest Palmetto Health Chooses Archive Manager to Automate E-mail Archiving and Ensure Legal Compliance Quest Accelerates Email Archiving For Michael Page International Reducing Search Times from Days to Minutes Quest Archive Manager Delivers Email Compliance at North Yorkshire County Council with 100 Percent ROI in Three Months Quest Helps Reduce E-Mail Storage by 75% in Exchange Migration at Imperial College Healthcare NHS Trust Royal Hospital Chelsea Teams with BridgeHead and Quest to Preserve More than a Piece of History Sanlam Achieves E-mail Efficiencies by Implementing Quest Archive Manager Western Power Distribution Uses Quest Archive Manager to Reduce Email Storage by More than 40% Wolverhampton City Council Reduces E-mail Storage by 85% and Saves Months of Implementation Time with Quest Archive Manager back to top