Hi I have a customer that used to use Password Manager 4.7. When testing 5.7.1 in Windows 10 the user has to select “Sign-in options”, then figuring out that you need to select the right key and then selecting a link in the middle, “Click Here – I Forgot My Password” which looks no different than the text above or below it is not intuitive.
Is there a way to bring back the "I Forgot My Password link" on the logon page since Microsoft just did it in the Fall Creators update?
If they rollout the tool and it isn’t intuitive and easy to use they are afraid the user adoption, reduce password reset calls to our service desk and ultimately service our customers will not help. We thought the customizations were deeper but even their consultant at Est Group could not figure out how to change the icon which is confusing having 2 keys. The left icon should have like a return symbol.
In addition, why is the tooltip on the right key also the description on the landing page? I was trying to figure out a way to put spaces in the description to place it just right so that it looked different but ended up going for the simple look with “Self-Service Password Reset”.
Any help here would be greatly appreciated.
