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Upgrade from 5.4 to 6.1 issue

I ran the 6.1 upgrade form the core today and after reboot, the core services is not available anymore and I got a message stating services failed to start. i checked the services and I don't see any appassure related service anymore.

I went ahead and tried repair it using a web download and restarted the computer. same result.

any idea about how to find the services to restart it?

+1 Emte over 7 years ago

The service names changed with 6.1 as did the product name. Read the reply from Tudor here:

www.quest.com/.../what-do-i-do-when-i-receive-no-tech-communication-for-a-week
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0 pkuo over 7 years ago

I tried to start it, and it's just showing Starting for the past 10 minutes.
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0 pkuo over 7 years ago

Now I get a message on the new interface. MongoDB service is disconnected.
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0 Emte over 7 years ago

Start the MongoDB service
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0 pkuo over 7 years ago

tried. It will show started, then go away. tried several times
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+1 pkuo over 7 years ago

I found this article and will try it today.
"After upgrading Core, MongoDB service will not start (226851)"
support.quest.com/.../226851
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+1 pkuo over 7 years ago

Finally, got it all up and running. Had to do it the hard way

Workaround 2:
1) Stop the Core services
2) Backup C:\ProgramData\AppRecovery\EventsDatabase (Copy the folder, move the copy to another location Desktop or root of C:/)
3) Backup MongoDB.Driver.dll and MongoDB.Bson.dll in C:\Program Files\AppRecovery\Core\CoreService
4) Delete the C:\ProgramData\AppRecovery\EventsDatabase directory and MongoDB.Driver.dll and MongoDB.Bson.dll in C:\Program Files\AppRecovery\Core\CoreService
5) Run a repair on the Core
6) Restart the Core
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