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Case Study
Read about how JT3 used Foglight to ensure service level compliance, increase end-user satisfaction and reduce Mean-Time-To-Resolution.
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Foglight Service Level Management and Dashboards

Real-Time Service Level Management

Foglight® Service Level Management and Dashboards provides you with real-time and historical reporting of the health and compliance of service level agreements (SLAs), service level objectives (SLOs) and operational level agreements (OLAs). By delivering this information through customizable, role-based dashboards, you and other stakeholders can easily define and measure SLAs against historical goals. Foglight’s extensive, field-proven set of management technologies are operation-ready right out-of-the-box, delivering faster time-to-value for your organization, as well as making it easier for you to manage the performance and availability of your applications and services.

Features

Foglight's adaptable architecture is built around a foundation of capabilities that support its extensive, field-proven set of application performance monitoring technologies. This foundation of capabilities can be found across the entire Foglight portfolio. They include:

  • Alerting - Foglight’s 360-degree view of the application offers problem alerting from multiple perspectives, ensuring personnel are proactively alerted to help them resolve problems before the business and end-users are affected.
  • Extensibility - Foglight is built on service-oriented architecture concepts, allowing your IT staff or our professional services organization to adapt the system to your specific application management needs.
  • Scalability - Foglight easily scales to manage applications that cross thousands of components within your enterprise. It can be partitioned into logical units to support geographical, physical or organizational boundaries.
  • Root Cause Diagnostics - Foglight provides root-cause diagnostics to greatly reduce the mean-time-to-resolution (MTTR) for application issues. By gathering diagnostic data directly from the production environment, Foglight pinpoints the problems quickly.
  • Service Discovery - Foglight provides service discovery to help you automatically define the critical links between business services, IT services and infrastructure components, to help you understand service dependencies, identify monitoring gaps and improve communication with the business.
  • Reporting - Foglight provides flexible and powerful reporting capabilities to keep stakeholders in IT and the business informed. Its mode-based approach allows for infinite views to maximize efficiency and productivity.
  • Model Based Data Management - Foglight provides the capabilities you need to manage applications and services now and as your IT environment changes — whether the change is a simple upgrade or a totally new service for your business.
  • Service Dashboards - Foglight provides an enterprise wide, single point of entry that focuses executives, managers and workers onto corporate-wide application management goals.
  • Data Correlation - Foglight provides an integrated and correlated end-to-end view of applications and infrastructure components, breaking down silos to create a unified view of the managed environment.
  • Data Collection - Foglight implements the data collection method most appropriate for the data source and purpose, whether you need low overhead collection, collection to feed deep-dive diagnostics, touch-less agents, passive monitoring or synthetics.