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VoIP Infrastructure Monitoring

In-depth Monitoring of Avaya VoIP Quality Metrics

As a network professional with increased responsibility in the face of continually evolving technology, you know the challenge of monitoring VoIP systems. Despite all your efforts in ensuring your IT infrastructure and VoIP systems work together – including the use of multiple point tools to manage and monitor them – your voice implementation still suffers from dropped calls, poor voice quality, packet loss, latency and other issues. How do you enhance user satisfaction, meet SLAs and create the most efficient VoIP monitoring environment? The answer: Foglight NMS, which in just 15 minutes allows you to monitor your entire network and Avaya VoIP infrastructure.

Features

  • Avaya VoIP Health Monitoring: Experience real-time VoIP infrastructure health monitoring of Avaya Communication Manager, PBX systems, IP phones, routers, switches, etc.
  • CDR (Call Detail Records): Get detailed call records of all calls, including currently active calls, as well as calls during any historical period
  • VoIP Quality: Monitor MOS score latency, jitter and packet-loss for each call, and get historical reports and trend charts over a specified time period
  • Network Mapping: See advanced network maps detailing VoIP and network infrastructure across local and distributed environments
  • VoIP traffic Analysis: Monitor a mix of VoIP and other network traffic proactively to understand the network, bandwidth and capacity bottlenecks of different applications
  • Distributed Architecture: Monitor your geographically distributed VoIP and network infrastructure using agent and/or agent-less approach to achieve better scalability and performance
  • Virtual Infrastructure: Monitor across multiple domains using physical and virtual infrastructure, including ESX servers, Nexus switches, VMs, etc.
  • Reports & Alerts: Produce a comprehensive and rich set of pre-defined and customizable reports, including out-of-box and customizable alerts through email, SMS, etc.

Benefits

  • In-depth and detailed monitoring of VoIP quality metrics like MOS, jitter, packet-loss, delay, network utilization, etc.
  • Comprehensive set of reports and alerts on all VoIP-related voice metrics
  • Installation and configuration in less than 15 minutes
  • Distributed architecture to monitor across local and remote geographical locations
  • Agent and agent-less options for simplicity, scalability and performance
  • Unified and very granular monitoring of VoIP and network infrastructure via a single pane of glass
  • Wide array of monitoring techniques like SNMP, WMI, RTCP, RTP, web-services, XML, NetFlow, sFlow, J-Flow, ptFlow etc.
  • IPv4 and IPv6 support
  • Integration with Foglight Application Performance Monitoring platform to monitor all layers of applications, web, database, servers, end users and network infrastructure
  • Includes network traffic analysis to understand, troubleshoot and perform capacity planning of VoIP and network infrastructure

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