Litigation and Compliance for Corporate Messaging
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Instant Message Archiving

Hosted Services for Archiving and Policy Enforcement of Public and Third-party IM Networks

Quest Hosted Archiving Services – Instant Message Archiving powered by Smarsh enables organizations to capture, search, retain, supervise and produce instant messages (IM). Compliance, security and management requirements are easily achieved for organizations of all sizes, using our flexible deployment options:

  • Hosted IM Proxy enables you to use the instant messaging client application of your choice. Communications are routed through purpose-built and secure data centers responsible for capture, archiving and feature control.
  • Quest IM client application enables users to communicate securely with each other over an encrypted corporate network and supports public IM networks, remote desktop sharing and more.
  • Your own IM proxy or IM capture solution can be used to securely transfer message data for archival and supervision. The hosted service can archive and retain virtually any message or content type.

Features

  • Flexible Archiving Models – Tailor your IM archiving solution to archive content from the networks used by your organization.
  • Robust Search Capabilities – Index the entire instant message and enable search by Boolean combinations of virtually every associated field. Run robust ad-hoc discovery searches for one-time instances.
  • Saved Searches – Save search criteria and repeat searches for convenience, consistency and evidence of policy enforcement.
  • Contextual Review & Threading – Track the entire thread of an instant message conversation from multiple individuals, giving the conversation context during review.
  • Take Action on Messages – Enable reviewers to annotate, flag, open/close or escalate messages. All actions are logged and the subsequent metadata is indexed and searchable.
  • Full Audit Review – Document every administrator session and action taken throughout the entire lifecycle of a message, within the management console.
  • On-demand Production – Securely download, encrypt and save content to a portable media device. This can be utilized for real-time access to data during an investigation or examination.
  • Reporting Center – Produce customizable analytics reports on corporate instant messaging, system audit history and instant message archive data. Demonstrate policy enforcement and ensure accountability among multiple managers responsible for message review.
  • Security & Policy Controls – Implement granular security and policy control features for real-time communications, including: SPIM filtering and virus protection, “ethical walls” or communication barriers, secure multi-network file transfer, customizable disclaimers, restriction of individual access over specific networks or unauthorized IM applications, and attachment blocking.

Sys Reqs

All data is securely hosted in purpose-built data centers.

Quest Hosted Archiving Services – Instant Message Archiving supports the following networks:

Enterprise

  • Microsoft Lync Server & Office Communications Server
  • IBM Sametime
  • Cisco Unified Presence
  • Cisco Jabber
  • MindAlign

Public

  • MSN/Windows Live Messenger
  • AOL Instant Messenger
  • Yahoo! Messenger
  • Google Talk
  • Skype

Third-party

  • Bloomberg
  • Reuters
  • Pivot
  • YellowJacket

Web Conferencing

  • Microsoft Live Meeting
  • Cisco WebEx

Docs

 

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