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MessageStats provides a single solution to reduce the complexity of email and unified communications reporting and analysis across legacy and newly implemented platforms, including on-premises Exchange, Office 365 and Lync Server.

You can rely on MessageStats to help you:

  • Plan Exchange migrations
  • Extract business value with email data mining
  • Understand Lync usage
  • Boost operational efficiency
  • Maintain top messaging performance
  • Defend SLAs
  • Meet compliance demands
  • Achieve security and business objectives
  • And much more!

Recently released, the Business Insights component improves and protects the business with simple, yet sophisticated, messaging intelligence, giving both IT staff and business users the answers they need to meet their business objectives.


  • Beyond Exchange expertise – Gather intelligence about your entire messaging infrastructure Microsoft Exchange, BlackBerry, Lync Server (and predecessor OCS), Outlook Web App, Mobile ActiveSync for Exchange, Microsoft Online (Office 365), Sendmail/Postfix and Archive Manager
  • Report on new platforms intelligently – Helps justify and maximize your return on investments in platforms such as Microsoft’s Lync Server by gathering intelligence on usage trends to ensure your organization is fully utilizing the technology. Custom usage reports can also be easily created for billing and chargebacks.
  • Message-mining intelligence – Improve and protect the business by mining data, information and trends trapped within your messaging systems. MessageStats Business Insights transforms data in your messaging system into intelligence, giving your IT staff and business users the answers they need to meet their business objectives.
  • Migrate faster with less stress – Make migrations faster and less expensive by reviewing the current messaging environment to identify areas for housecleaning prior to the migration as well as gathering important information to assist in planning and architecting the new environment.
  • Defend SLAs – Demonstrate to management that SLAs are attained by providing both summaries and detailed data on delivery times, resource usage, capacity, storage, quotas, audited mailboxes or domains, distribution lists, public folders, and more.
  • Audit, comply, secure – Accelerate audits by providing regulation-specific and internal control reports and enables appropriate access to business managers, administrators, legal and human resources staff.
  • Track and forecast storage growth – Inventory the current environment to assist in planning for future upgrades.
  • Customizable at-a-glance composite dashboards – Create composite reports from a library of more than 400 MessageStats parts.
  • Deploy quickly – Easily install and deploy even in large, distributed organizations for a no-impact, no-risk operation. No client install required.
  • Automatic report distribution – Send reports to mobile devices, websites, FTP locations and network shares daily, weekly, monthly or quarterly.

Sys Reqs

Before installing MessageStats, ensure your system meets the following minimum hardware and software requirements. The system requirements are divided into two sections:

  • Requirements for the core MessageStats components.
  • Requirements for Microsoft Exchange.

MessageStats Core Requirments

Before installing MessageStats, ensure your system meets the following minimum hardware and software requirements for the core MessageStats components:

MessageStats Minimum Hardware Requirements
ProcessorPentium 4, running at a minimum speed of 2.4 GHz
Memory8 GB
Hard Disk Space250 MB of free disk space for installing the application.

This space should exist on a local disk drive rather than a network drive. The space requirement varies depending on the size of the database.

Note: If you are migrating an existing database, the free disk space requirement is larger than 250 MB. The space requirement varies, depending on the size of the database. If you are upgrading an existing database, the free disk space must be larger than for a new database. Space requirements also depend on the amount of information you write to the database and the length of time you retain the records.

Note: For help in assessing the amount of space sufficient for your implementation, contact Support to acquire a database size estimation tool. To tune your MessageStats database and maximize performance, contact Professional Services. You can contact Professional Services through your sales representative.

OtherSufficient space for the temporary tracking log cache, application logs, and task documents. The size of this cache depends on the number of Exchange servers, the number of message tracking logs on each Exchange server, and the size of each tracking log. The space should exist on a local disk drive rather than a network drive.

Monitor supporting a resolution of 1024x768 pixels.

Pointing device. You must have a pointing device installed on your computer to access all MessageStats features.

MessageStats Minimum Software Requirements
Operating SystemOne of the following:
  • Windows Server 2012
  • Windows Server 2008 R2 (SP 1)
  • Windows Server 2008 (SP 2)
  • Windows Server 2003 R2 (SP 2)
  • Windows Server 2003 (SP 2)

Note: MessageStats supports full installation on Microsoft Vista SP1 or Windows 7 only for evaluation scenarios. Microsoft Vista and Windows 7 require the same configuration as for Windows Server 2008. You can install only the MessageStats client console on Windows Vista or Windows 7 in production environments.

Note: If you are hosting reports that contain Chinese, Japanese, or Korean characters, you must install the East Asian language pack if the computer that hosts MessageStats Reports is installed on Windows Server 2003. You must also install the language pack on any computer to be used to view these reports.

MessageStats Database SQL ServerOne of the following:
  • SQL Server 2012
  • SQL Server 2008 R2 (SP 1)
  • SQL Server 2008 (SP 3)
  • SQL Server 2005 (SP 4)

MessageStats supports SQL Server Express 2005 or later in test or evaluation scenarios only.

Note: SQL Server Agent must be running to use the Database Management tasks: database reindexing, defragmenting, or database aging. SQL Express does not include the SQL Server Agent. Database Maintenance tasks are not available when running on SQL Express.

MMC ConsoleFor SQL Server 2008, SQL Distributed Management Objects (SQL-DMO) must be installed on the server that hosts the MessageStats MMC console.

The SQL-DMO component is part of the Microsoft SQL Server 2005 Backward Compatibility package. You can download the SQL Server 2005 Backward Compatibility package from the Microsoft SQL Server 2005 or the SQL Server 2008 Feature Packs: SQL Server 2005 Feature Pack (December 2008) and Microsoft SQL Server 2008 SP3 Feature Pack.


SQL 2005 Client Tools

For SQL Server 2005, SQL 2005 Client Tools are needed for the MessageStats Database Management feature to function in a distributed installation environment.

MessageStats Reports IIS ServerIIS 6.0 or later.

For Windows Server 2008, IIS 7.0 is required. There are also certain IIS role services that must be enabled. See the section titled "IIS Role Services on Windows Server 2008" in the MessageStats Quick Start Guide for more information.

.NET FrameworkMicrosoft .NET Framework 3.5.

For information about resolving common ASP.NET configuration problems, see “Appendix A: Microsoft ASP.NET Configuration Issues” in the MessageStats Administrator Guide.

Note: If you have Microsoft .NET Framework 4.0 installed, you must also have .NET 3.5 installed side-by-side.

BrowserInternet Explorer 8.0 or later.
DocumentationAcrobat Reader 8.0 or later is required to access the PDF documents.

For detailed system requirements and list of rights and permissions necessary for product operation, please refer to the MessageStats Quick Start Guide. For specific recommendations about deployment, see the MessageStats Deployment Guide.

Exchange-Specific Requirements for MessageStats Components

The following requirements must be met to use MessageStats in a Microsoft Exchange environment. You must install the prerequisites on the server which hosts the specified MessageStats component:

Task Execution Server

(task processors)


For Exchange 2003 and earlier, MAPI is available with Microsoft Exchange Systems Manager (ESM) 2000 Service Pack 3 or Exchange Systems Manager (ESM) 2003 Service Pack 2.

For Exchange 2007 or later, you can install the latest Microsoft MAPI & CDO software download located here:

  • For Exchange 2010, ensure that you are using MAPI & CDO version 6.5.8211.0 or later.

  • For Exchange 2013, ensure that you are using MAPI & CDO version 6.5.8320.0 (released 2013-05-17). This version of MAPI & CDO implements RPC over HTTPS (Outlook Anywhere) that is used by Exchange 2013. This MAPI version requires that the proxy (CAS) server has an SSL certificate on it that is trusted by the Task Execution Server.

Note: Configuring an SSL certificate on your Exchange 2013 CAS (proxy) server is part of the normal setup that is required for the Outlook 2013 client. For more information, see the Microsoft Exchange 2013 documentation for configuring mail flow and client access.

Note: If you already have a version of the MAPI Download installed, you must remove it before installing the new version. The Microsoft MAPI installer does not upgrade, nor does it warn you if you try to install MAPI & CDO without removing the previous version.

Microsoft PowerShell 2.0

For Exchange 2010 or 2013, you must also install Microsoft PowerShell 2.0 on the servers that host the MessageStats task processors. You can download the Windows Management Framework (which includes PowerShell 2.0) from

Reports ClientTo see the presence status information in Exchange mailbox-specific reports, the person viewing the reports must have OCS or Lync Communicator installed, configured, and running. Microsoft Office Outlook 2003 or later must be installed.

The Exchange organization must have Microsoft Live Communication Server 2005 or later configured and running.

Supported Exchange Server Versions
  • Exchange 2000 Service Pack 3
  • Exchange 2003 Service Pack 2
  • Exchange 2007 Service Pack 3
  • Exchange 2010 Service Pack 3
  • Exchange 2013

Must have tracking logs enabled and the tracking log folder shared.

Exchange Server Configuration

For information about configuration that must be done to allow MessageStats to gather information from Exchange (such as sharing the Exchange tracking log folder or specifying a mailbox for MAPI logon to gather mailbox and public folder information), see the MessageStats Quick Start Guide.



Screenshot Tour

Take a tour of MessageStats

# of Screenshots: 5

At a Glance Dashboards

At a Glance Dashboards

Keep control of your environment and create a custom view from a library of more than 400 MessageStats parts.

OWA Logons by User Account

OWA Logons by User Account

Increase visibility of system security with reports on unsuccessful attempts to access mailboxes using OWA.

Delivery Times

Delivery Times

Measure reliability, service levels and where system upgrades will have the biggest impact.

Inactive Users

Inactive Users

Keep your environment running smoothly with daily maintenance.

Activity Summaries

Activity Summaries

Better plan for capacity and budget requirements with usage reports like the Server Activity Summary.


Case Studies

CNF Uses MessageStats and Spotlight on Exchange Essar Ensures Compliance While Reducing Administrative Staff by 50 Percent Hexaware Spends 40-50% Less Time on Message Reports with MessageStats® Hexaware’s Exchange Environment is Under Control with Quest MessageStats and Spotlight on Messaging Leading Asian Downstream Oil Logistics Company Uses Quest Archive Manager and MessageStats™ Logica Uses MessageStats for Systems Integration and Outsourcing Consultancy Microsoft Exchange Soars at The Phoenix Quest Delivers a Seamless Migration from Notes to Exchange for Top Italian Retailer Sogegross Quest Ensures that Imperial Tobacco's Exchange 2003 Deployment Doesn't Go Up in Smoke, and Delivers ROI of Up to 500 Percent Quest Improves the Efficiency and Security of La Caja De Canarias' Operations and Customer Transactions Quest MessageStats Allows Pusan Bank to Plan for More Cost-Effective E-Mail System Growth Quest MessageStats Helps Marico Ltd. Effectively Manage its Complex Microsoft Office Communications Server 2007 Environment Quest Provides Ministry Health Care the Right Prescription for an Efficient, Cost-Effective Migration Quest Saves SEPA Significant Time and Money by Automating its Migration to Exchange 2003 Quest’s MessageStats Drives Greater Workforce Productivity at a Software Vendor by Reducing Personal E-mail Usage by 50% Quest’s MessageStats Drives Greater Workforce Productivity at Phoenix Software by Reducing Personal E-mail Usage by 50% Quest's Windows Management Products Fit the Bill at Lancashire Constabulary SHI Uses MessageStats for Better Visibility Into Its Messaging Environment TMB improves AD management and security U.S. Army Europe Drives Defense Transformation Program With Quest Software's Microsoft Windows And Migration Tools University Hospitals of Leicester Enjoys a Simplified Exchange Migration and Continues to Save Money with MessageStats back to top