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Mobile Message Archiving

Preserve and Monitor Your Organization’s Text Messages with Confidence

Quest Hosted Archiving Services – Mobile Message Archiving powered by Smarsh captures, indexes and preserves multiple forms of mobile device communication. Messages can be searched and produced on demand within a Web-based management console. All administrator activity is logged and quantifiable, demonstrating policy enforcement and evidence of review.

Features

  • Flexible Implementations – Support BlackBerry Enterprise Server implementations, as well as BlackBerry, Windows Mobile and Android implementations at the device level.
  • Robust Search Capabilities – Index the entire message, and enable search by Boolean combinations of virtually every associated field. Run robust ad-hoc discovery searches for one-time instances.
  • Saved Searches – Save search criteria and repeat searches for convenience, consistency and evidence of policy enforcement.
  • Contextual Review and Threading – Track the entire thread of a text message conversation from multiple individuals, giving a conversation context during review.
  • Take Action on Messages – Enable reviewers to annotate, flag, open/close or escalate messages. All actions are logged and the subsequent metadata is indexed and searchable.
  • Full Audit Review – Document every administrator session and action taken throughout the entire lifecycle of a message, within the management console.
  • On-demand Production – Securely download or encrypt content and save it to a portable media device. This can be utilized for real-time access to data during an investigation or examination.
  • Reporting Center – Produce customizable analytics reports on corporate mobile messaging, system audit history and mobile message archive data. Demonstrate policy enforcement and ensure accountability among multiple managers responsible for message review.
  • 360-degree Archiving Platform – Supervise your organization's use of email, instant messaging, Bloomberg messaging, social media platforms and text messaging all within the easy-to-use management console.

Sys Reqs

All data is securely hosted in purpose-built secure data centers.

Supported Servers

  1. BlackBerry Enterprise server (4.1 or higher; 5.0 or higher for BlackBerry Messenger. BES Express not supported.)

Supported Devices

  1. BlackBerry (4.5 or higher)
  2. Windows Mobile (6.5-7.5)
  3. Android OS (1.6 or higher)

Docs

 

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