Quest Partner FAQ
Quest Acquires NetPro
Quest Software has acquired NetPro Computing, Inc., a leading provider of infrastructure optimization software. The addition of NetPro brings together two of the undisputed experts in Active Directory, Exchange, SharePoint and SQL Server migration, management and security solutions for enterprises of all sizes. Combined, this organization will continue to deliver innovative software to customers and partners around the world.
How did you make decisions on which products go forward?
Combining organizations like Quest Software and NetPro is difficult with a high degree of overlap in several product categories. We therefore spent a great deal of time and effort rationalizing the combined product lineup, and took pains to ensure that significant, mission-critical capabilities were maintained. We also made every effort to minimize impact to customers, considering the existing customer base for each product along with its features. Therefore, our combined product roadmap was built around the following objectives:
- Offer one product that provides a superior solution for each customer challenge. Where possible, superfluous products will be discontinued and key features integrated into the retained product.
- Continue supporting discontinued products through at least December 31, 2009.
- Provide customers with free upgrades to “go forward” products as needed.
Which products are going forward and which are going to be sunset?
Please review the Quest Software and NetPro Product Rationalization Roadmap white paper. In it, we outline which products are being retained which are being sunset, and provide recommendations of what steps users of a particular product ought to do.
I am considering selling a product destined to be sunset. What should I do?
While the decision of which product to sell is ultimately yours, we want to assure you that whatever you decide, your customer’s investment will be protected. You can be sure that if your customer purchases a product destined to be sunset, Quest will offer support for that product until at least December 31, 2009. In addition, your customer will receive the go-forward product at no additional license fee provided their organization is current on maintenance.
My client owns a product destined to be sunset. What do I do next?
Generally speaking, your best option is to upgrade to the go-forward product immediately. Provided your client is current on maintenance, they can upgrade with no additional license cost. Alternatively, they can remain on the existing product until support for that product ends on December 31, 2009. For more information on those dates and recommendations on what your client’s organization ought to do next, please read the Quest Software and NetPro Product Rationalization Roadmap white paper.
What if my client decides to move to the new supported product, but requires professional services?
In most cases we will be offering a no-charge replacement on the software. If professional services are required, certified partners can provide those services, or if you prefer you may sell Quest services. Your Quest partner manager can help with this transaction.
My Client owns a go-forward product as outlined in the white paper. What should they do next?
Nothing. The product will likely be enhanced to include important features from the sunset product, and provided they are current on maintenance, they will reap the benefits of those new features soon.
The go forward product is missing features that my customer’s business depends upon. What should I do?
During the product rationalization process, it became apparent that important features exist in products destined to be sunset. Quest will work to include these key features in the go-forward products. If you have questions specific to a product and feature, please contact your partner account manager, who will work with the appropriate product manager to address your concern.
Where will my client get support for their products?
For the next several months, you will obtain support for your product as you always have – for NetPro products, contact the NetPro support group; for Quest products, contact the Quest support organization. Over time, product support will be migrated to the Quest support organization. You will be informed when that change is scheduled to take place.
Will my client's support be affected? That is, they currently enjoy extended, 24/7 support. Will that continue?
Yes. If their organization enjoys extended support today, that option will be available in the future.
Quest has a different licensing model than NetPro. Will my client need to spend money to true up to the go-forward Quest product?
No. NetPro has used a "per heartbeat" licensing model meaning that customers required only one license for each person using the software, while Quest uses a "per enabled account" licensing model. This means that a single user might equate to two or more licenses. For example, an administrator might have a user account and an administrative account – two enabled user accounts.
Customers of NetPro current on maintenance will be given, for no additional license fee, a sufficient number of "per enabled user" licenses to meet their current product deployments.
Is Quest planning to discontinue The Directory Experts Conference/The Experts Conference that was sponsored by NetPro?
NetPro founded the Directory Experts Conference, which was recently re-launched as The Experts Conference with added coverage for Exchange Server. Quest plans to continue and expand The Experts Conference (TEC); more details are available at www.tec2009.com.
Where do I go for more information?
For more details, please check out the Quest Software and NetPro Product Rationalization Roadmap white paper. Alternatively, you can contact your account executive or send an email to firstname.lastname@example.org
If am a current NetPro or Quest partner, does this mean I now have access to the all the products going forward regardless of brand?
Please contact Quest partner marketing to determine how to purchase products going forward. Quest has broad product line most of which can sourced directly or through Lifeboat, our Value Added Distributor. In some cases Quest products must be sold in conjunction with professional services. Your Quest partner team can provide more information.