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Quest Software Improves Network Management for SMB Managed Service Providers

PacketTrap MSP Provides New Security, Reporting and Configuration Capabilities


ALISO VIEJO, Calif., April 25, 2011 Quest Software  (Nasdaq: QSFT) today announced the availability of the newest release of PacketTrap® MSP, a robust, remote monitoring, management and service delivery platform for SMB managed service providers (MSPs). The new release has been enhanced with security features, including the integration of antivirus (AV) detection software into the PacketTrap MSP platform. The integration of this new security functionality allows MSPs to sell a value-added service that ensures customer networks and devices are protected against the increasing number of malware threats and attacks. PacketTrap MSP now also features customizable reports and a Global Policy Management tool that easily maps to Service Level Agreements (SLAs) and streamlines daily network monitoring and management. 

“Working with customers in the government and private services industry generates a need for us to offer top-notch network security solutions,” said Matthew Paredes, president, Central Valley Networks. “Integration of a well-known antivirus solution into the PacketTrap MSP platform that we already use enables us to ensure our customers’ networks are protected without having to access various systems and complicating daily network monitoring.”\

PacketTrap MSP provides an affordable way for the MSP in the SMB space to offer customers a complete infrastructure monitoring service. The product addresses critical challenges including traffic analysis, application and VoIP monitoring, and virtualization/private cloud management. With the release of the new version, PacketTrap MSP meets customer needs for solutions that simplify management of networks, and also offers valuable new services. 

  • Now integrated with VIPRE® Antivirus software, which enables MSPs to ensure customer network security by providing real-time status updates on all devices from a central location. This eliminates the need for MSPs to sell, install and manage a separate third-party solution for antivirus detection.
  • Has a new Global Policy Management feature that provides global configuration and unique-device configuration through a single user interface. This reduces ongoing management time and costs for MSPs. Technicians have more time to focus on revenue generating projects rather than configuring monitoring solutions.
  • Can create new custom reports and dashboard gadgets with a simple wizard to quickly view and report on most data monitored within the system.
  • Supports leading-edge technologies including out-of-the-box monitoring support for Cisco Nexus switches and VMware ESX and ESXi, allowing MSPs to offer new services and gain entry into a new customer base that operates in a virtualized environment.  Enables MSPs to offer Exchange 2010 migration and monitoring services that support in-depth visibility of running processes, and auto-remediation capabilities that address minor issues. 
  • Accommodates MSPs requiring additional customization and flexibility with common web service to pull information on devices, alerts and tickets into third-party systems. 

PacketTrap MSP is perfect for a growing number of MSPs that service smaller customers. It delivers capabilities that enable them to offer greater value to existing customers, as well as attract new ones,” said Matt Bolton, vice president of the network management division, Quest Software. “As IT networks become increasingly more complex, it is evident that we need to keep up with the technology. Building impactful views and reports for customers, with information displayed the way MSP and PacketTrap customers want to see it, sets our services apart from those offered by competitors.”

Pricing and Availability
PacketTrap MSP 6.0 will be generally available on April 22. For more information and a free fully featured trial, visit

About Quest Software, Inc. 
Quest Software (Nasdaq: QSFT) simplifies and reduces the cost of managing IT for more than 100,000 customers worldwide. Our innovative solutions make solving the toughest IT management problems easier, enabling customers to save time and money across physical, virtual and cloud environments.  For more information about Quest solutions for application management, database management, Windows management, virtualization management, and IT management, go to

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Quest, Quest Software, PacketTrap and the Quest logo are trademarks or registered trademarks of Quest Software in the United States and certain other countries. All other names mentioned herein may be trademarks of their respective owners.

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Editorial contact:
Elizabeth Buford
Quest Software, Inc.