Quest Software Receives 2011 MarketTools ACE (Achievement in Customer Excellence) Award

Prestigious Award Recognizes Leaders in Using Enterprise Feedback Management to Increase Customer, Employee and Partner Satisfaction and Improve Business Results


 

ALISO VIEJO, Calif., Feb. 15, 2011Quest Software, Inc.  (Nasdaq: QSFT) announced today that it has received the 2011 MarketTools ACE (Achievement in Customer Excellence) Award. The award demonstrates Quest’s long-standing commitment to providing unmatched customer service to its global customer base. This is the second consecutive year that Quest has received the MarketTools ACE award. 

“We are honored to have been awarded a MarketTools ACE Award. This recognition is a testament to our commitment to deliver the best customer experience possible,” said Kim Kinnison, vice president, Worldwide Support, Quest Software. “We value our customers’ input greatly. It helps us to shape both current and future plans for delivering world-class support at Quest.”

The MarketTools ACE Award certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes. Only a small percentage of MarketTools’ clients, already a select group highly committed to customer, employee and partner satisfaction, qualify for the award.Quest earned the MarketTools ACE Award based on positive feedback from customers on their support experience.

“High customer, employee and partner satisfaction levels are critical drivers of business growth and long-term profitability,” said Scott Arnold, president and CEO of MarketTools, Inc. "We are delighted to recognize Quest for its commitment to achieving the highest levels of satisfaction and loyalty, and we are proud that they rely on MarketTools CustomerSat for their enterprise feedback management initiatives.”

About the MarketTools ACE Awards
Established in 2005, the MarketTools ACE Awards program recognizes outstanding achievement in customer, employee and partner satisfaction. To be eligible for a 2011 MarketTools ACE Award, clients must have conducted one or more surveys to assess customer satisfaction, employee satisfaction, or partner satisfaction between October 1, 2009 and September 30, 2010, and complete an application form. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. The customer feedback on which awards are based must be representative of the entire business, business unit or business segment to which the award applies. MarketTools ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of the target audience or representative sampling with specified minimum confidence levels and maximum margins of error.

About Quest Software, Inc. 
Quest Software (Nasdaq: QSFT) simplifies and reduces the cost of managing IT for more than 100,000 customers worldwide. Our innovative solutions make solving the toughest IT management problems easier, enabling customers to save time and money across physical, virtual and cloud environments.  For more information about Quest solutions for application management, database management, Windows management, virtualization management, and IT management, go to www.quest.com

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Quest, Quest Software and the Quest logo are trademarks or registered trademarks of Quest Software in the United States and certain other countries. All other names mentioned herein may be trademarks of their respective owners.

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Editorial Contact:
Daphne Kent
Quest Software
614.726.4787
daphne.kent@quest.com