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Quest Software Receives 2012 MarketTools ACE Award

Prestigious Award Recognizes Leaders in Using Enterprise Feedback Management to Increase Customer Satisfaction and Improve Business Results


ALISO VIEJO, Calif., March 14, 2012 Quest Software, Inc. (NASDAQ: QSFT) today announced that the company has won a 2012 MarketTools ACE (Achievement in Customer Excellence) Award. The accolade demonstrates Quest’s long-time commitment to providing its global customer base with unmatched customer service.

The MarketTools ACE Awards program certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes. Only a small percentage of MarketTools’ clients, already a select group highly committed to customer, employee and partner satisfaction, qualify for the award.

Quest earned the MarketTools ACE Award based on its customers’ positive feedback about their support experience.

“We are honored to be a MarketTools ACE Award recipient,” said Kim Kinnison, vice president, Worldwide Support, Quest Software. “This recognition truly reflects our commitment to providing the best experience possible to our customers and partners, whose valuable input helps us continuously shape our delivery of world-class support.”

"We are delighted to recognize Quest Software as a leader in applying the knowledge gained from its voice of the customer program to improve overall business results,” said Scott Arnold, President and CEO of MarketTools, Inc.  “We are proud that Quest relies on MarketTools CustomerSat for its enterprise feedback management initiatives.”

About the MarketTools ACE Awards

Established in 2005, the MarketTools ACE Awards program recognizes outstanding achievement in customer, employee and partner satisfaction. To be eligible for a 2012 MarketTools ACE Award, clients must have conducted one or more surveys to assess customer satisfaction, employee satisfaction, or partner satisfaction between October 1, 2010 and September 30, 2011, and complete an application form. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. The customer feedback on which awards are based must be representative of the entire business, business unit or business segment to which the award applies. MarketTools ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of the target audience or representative sampling with specified minimum confidence levels and maximum margins of error.

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About Quest:

Established in 1987, Quest Software (Nasdaq: QSFT) provides simple and innovative IT management solutions that enable more than 100,000 global customers to save time and money across physical and virtual environments.  Quest products solve complex IT challenges ranging from database management, data protection, identity and access management, monitoring, user workspace management to Windows management

About MarketTools, Inc.:
MarketTools is the leading provider of software and services for enterprise feedback management (EFM) and market research.  The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact.  As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit:

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