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Three Ways CIOs Can Build Business Trust with Application Performance Monitoring

Quality APM is the key to Improving User Experience, Reducing Costs and Improving the IT and Business Relationship

ALISO VIEJO, Calif., April 17, 2011 Quest Software, Inc. (NASDAQ: QSFT)

Today, CIOs face challenges far more complex than those of their predecessors. Technology and businesses are interacting in new and different ways, creating countless opportunities for failure, making it harder to “get it right.” Applications and business services are increasingly distributed and complex, requiring large amounts of time and resources not only to deploy, but also to administer and maintain.

Despite these challenges, the opportunities for delivering extraordinary business value have never been more abundant. As a technology expert who understands business drivers, the CIO is in a unique position to identify new technology-enabled revenue streams and cost efficiencies, and build trust with key business stakeholders.

Enterprise Management Associates (EMA) has developed a white paper highlighting three ways CIOs can ensure business relevance in this age of disruptive technologies and ever-increasing expectations for IT service performance and availability. Sponsored by Quest Software, a leader in application performance monitoring, this guide discusses how application performance monitoring (APM) solutions enable IT organizations to capitalize on disruptive technologies through the delivery of innovative, business-differentiating services.


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Three Opportunities for CIOs to Build Business Trust using Application Performance Monitoring:

1.       Turn disruptive technology into an opportunity

Technology is constantly evolving, and though new technological advances drive opportunity, and can yield significant business value, they also endanger risk. Leading-edge technology requires leading-edge management tools and modern APM solutions can reduce costs while delivering optimal application performance. Using APM solutions, CIOs can quantify application delivery in ways that business stakeholders can relate to.

2.       Reduce the risk of modern applications

While many IT organizations are still trying to manage applications by monitoring infrastructure, today’s modern, complex applications have far more potential failure points not easily detected by traditional monitoring solutions. Using an APM solution the IT organization has a “real world” view of the application as it relates to supporting infrastructure, and can perform key actions (correlation across infrastructure metrics, integration points and transaction metrics), in real time. 

3.       Outline a vision for “getting there”

The CIO’s skill set spans business, technology and politics and his or her success has can often determine the perceived value of services delivered by the IT organization. Exceptional CIOs enable higher levels of operational maturity and inspire trust beyond traditional roadmaps.  An APM solution will advance this vision by providing the automation to:

  • Combine “top down” and “bottom up” application perspectives
  • Promote business and customer satisfaction by monitoring service quality, enabling faster troubleshooting when services degrade or fail.


Supporting Quotes:

  • John Newsom, vice president and general manager, Applications Business Unit, Quest Software

More than 60 percent of the IT department’s time is spent on operations – making sure ‘the lights are on.’  Using APM, those resource-intensive operational tasks can be automated, leaving more time for CIOs and their departments to focus on innovation. In speaking with CIOs across the country, it’s clear that to build trust with other business executives, they need to deliver tangible results pointing to outstanding IT service delivery. APM is the way to not only meet, but exceed that expectation.


  • Julie Craig, Research Director, Enterprise Management Associates (EMA)

“The role of the CIO is exceptionally demanding; however, the CEO suite views it relatively simply. An exceptional CIO is a bridge between technology and business. This guide effectively outlines ways a CIO can not only gain a better understanding of how their applications are performing, but also can obtain tangible metrics that will help the business as a whole develop tighter, more effective strategies.”


Supporting Resources:


About Quest:

Quest Software (Nasdaq: QSFT) simplifies and reduces the cost of managing IT for more than 100,000 customers worldwide. Our innovative solutions make solving the toughest IT management problems easier, enabling customers to save time and money across physical, virtual and cloud environments.  For more information about Quest solutions for administration and automation, data protection, development and optimization, identity and access management, migration and consolidation, and performance monitoring, go to


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