Service Provider Program

Partner Program

Partner Tools

Meet Your Customers’ Highest Expectations

Service Provider Model

The service provider program, available as a strategic offering under Dell PartnerDirect, provides a breadth and depth of IT management solutions from a single vendor to address your customers’ service delivery expectations for quality, compliance, security, availability, and performance.

These solutions differentiate your offerings and drive recurring revenue by speeding new customer onboarding, ensuring scalability and visibility across multiple workloads, and reducing operational costs. We’ll also support your unique business model by providing subscription-based licensing, billing in arrears and marketing support, as well as shared account planning, management and technical resources.

Program Details

Requirements

  • Service provider agreement
  • Sales attainment quotas (if applicable)
  • Product and sales training as required
  • Go-to-market plan (if applicable)
  • Monthly usage reporting

Benefits

  • Access to the product portfolio across key competencies:
    • Systems management
    • Information management
    • Data protection
    • Security
    • Desktop virtualization
    • Server
    • Storage
    • Networking
    • Cloud services and solutions
  • Monthly or quarterly billing in arrears
  • Account management
  • Access to Dell PartnerDirect portal
  • Solution design and pre-sales technical support
  • Product training and enablement
  • Sales and marketing tools, training and support
  • Business plan assistance
  • Product discount eligibility
  • Go-to-market and Dell field sales engagement
  • Eligibility for Market development funds
  • Solution and roadmap briefings
  • Executive-level sponsorship

Workloads

Systems management

  • Streamline management, migration, customization, and protection of Microsoft Windows-based infrastructure, as well as other platforms and enterprise applications
  • Maintain the fastest response times for your physical and virtual applications
  • Easily deploy virtual desktop environments to a wide variety of BYOD endpoints as well as integrate hardware, software and services from one source
  • Simplify capacity management, provisioning, deployment, and conversions in virtual environments

Windows Server Management

Performance Monitoring

Client Management

Virtualization and Cloud

Information management

  • Simplify business intelligence, big data analytics, and database management
  • Access, provision, analyze and share data from nearly any source
  • Optimize code, automate maintenance and ensure high availability
  • Accelerate Oracle and SQL Server backup and recovery while dramatically reducing storage requirements
  • Integrate any application with ease and ensure master data is accurate, complete, and updated

Oracle

SQL Server

Data Integration

Data protection

  • Safeguard your customers’ data across physical, virtual, application and cloud environments
  • Ensure continuous, integrated data protection for the applications your customers rely on
  • Protect and preserve data -- no matter what happens -- with globally enforced granular controls over the entire back operations
  • Leverage a worldwide attack identification and monitoring network to protect your customers against viruses, zombies, spam, phishing and other attacks
  • Achieve backup and recovery SLAs, get faster return on investment and reduce your customers’ total cost of ownership for data protection

Data Protection

Security

  • Prevent intrusions with real-time visibility and superior protection for distributed enterprise networks
  • Simplify security and compliance with access governance, privileged account management, identity administration and user activity monitoring
  • Provide your remote users with secure access to corporate resources anytime, anywhere
  • Protect your customers and their data from advanced persistent threats, cybercriminals, spam, malware, and loss
 

Identity and Access Management

Endpoint and email security

Dell Cloud Computing

In addition to a host of software solutions for service providers, Dell also provides market-leading hardware solutions to improve performance as well as increase both the quantity and quality of resources for running your managed services business. . These solutions enable you to deliver scalable and cost-effective IT services covering all server, storage, networking and end-user computing needs. This allows you to offer your customers the lowest cost per user for target workloads in both fully managed and self-managed settings.

Going beyond the limits of traditional IT infrastructure and data centers, Dell offers you more choice, flexibility and agility from a single provider. Make Dell your competitive advantage.