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Password Self-Service

Easily Reset Forgotten Passwords and Unlock Accounts

Quest Password Self-Service provides a simple, secure, self-service Windows password recovery software solution that allows users to reset forgotten passwords and unlock accounts without calling the help desk. It also allows administrators to implement stricter password policies while reducing the support load. Organizations no longer have to sacrifice security to reduce IT help desk costs.

Features

Quick, Easy Password Resets – Enable users to manage their own passwords through a Web interface while adhering to password policies.

Seamless Windows Integration – Add a “Forgot your password?” button to the login screens for Windows 2000, Windows XP, Windows Vista and Windows 7.

Flexible Password Policies – Go beyond Active Directory policies with OU-specific and group-specific password policies.

Flexible User Identification – Permit users to identify themselves with login ID, first and last name, or email address.

Strong User Authentication – Define challenge questions and how many users must answer, based on personal profiles.

Email Integration – Send email notifications to users and designated administrators when passwords are reset.

Comprehensive Reporting – Employ centralized reporting to view password management activity throughout the organization.

Sys Reqs

Platform

800 MHz or higher Intel Pentium-compatible CPU

Memory

At least 128 MB RAM (256 MB recommended)

Hard Disk Space

80 MB

Operating System

  • Microsoft Windows Server 2003 (32-bit edition) with Service Pack 1 or later
  • Microsoft Windows Server 2003 (64-bit edition) with Service Pack 1 or later
  • Microsoft Windows Server 2008 (32-bit edition) with Service Pack 1
  • Microsoft Windows Server 2008 (64-bit edition) with Service Pack 1
  • Microsoft Windows Server 2008 R2

Internet Information Server

Microsoft Internet Information Server 6.0 -OR-

Microsoft Internet Information Server 7.0 -OR-

Microsoft Internet Information Server 7.5

It is strongly recommended that you use HTTPS with Quest Password Self-Service. For more information, see Quick Start Guide.

Browser

Microsoft Internet Explorer 6.0, 7.0 or 8.0

SQL Server

Microsoft SQL Server 2005

Microsoft SQL Server 2008

Report definitions included with Quest Password Self-Service are designed to support functionality of Microsoft SQL Server 2005 Reporting Services, and Microsoft SQL Server 2008 Reporting Services.

Microsoft .NET Framework

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework

3.5 SP1 is included with the Quest Password Self-Service distribution package. You must install .NET Framework 3.5 SP1 before you install Quest Password Self-Service.

Acrobat Reader

Acrobat Reader 5.0 or later.
Acrobat Reader 7.0 is included with the Quest Password Self-Service distribution package.


Quest Password Self-Service works with Windows 2000, Windows 2003, and Windows 2008 domains, including domains operating in a mixed mode.
Ensure that each of the client computers meets the following minimum software requirements:

Browser

Microsoft Internet Explorer 6.0, 7.0 and 8.0

Mozilla Firefox 1.0, 1.5, 2.0, 3.0 Apple Safari 3.1

Google Chrome 3 and Google Chrome 4


To be able to implement password policies in an Active Directory domain managed by Quest Password Self-Service, you must deploy the Quest Password Self-Service component on all domain controllers in the managed domain.
The domain controllers where you plan to install the 32-bit or 64 bit- version of Quest Password Self-Service component must meet the following requirements:

Operating System

Microsoft Windows 2000 Server Service Pack 4

Microsoft Windows Server 2003

Microsoft Windows Server 2008

Microsoft Windows Server 2008 R2

Microsoft Windows 2000 Professional Service Pack 4

Microsoft Windows XP Professional Service Pack 2 or later

Microsoft Windows Vista

Microsoft Windows 7

Hard Disk Space

5 MB of free hard disk space


To allow password resets from the Windows logon screen, you must deploy the Secure Password Extension on all target computers in the managed domain. The target computers must meet the following minimum software requirements:

Browser Microsoft

Internet Explorer 6.0, 7.0, or 8.0
We do not recommend use of any plug-ins for Microsoft Internet Explorer on computers where you plan to deploy Secure Password Extension, since the plug-ins extend Internet Explorer functionality and could pose security threats.