Professional Services

Expert Assistance for Maximum ROI Tailored to Business Objectives - In Less Time

Our value in delivering services is driven by our people.
Every one of our consultants is assigned to deliver services within specific solutions based on their unique skills and experience. By allowing individuals to specialize within appropriate solution-sets and interrelated technologies, we build a level of expertise most services organizations simply cannot offer.

You can rely on our Professional Services team and our global network of service delivery partners to work with your team to:

  • Assess your current environment to align your technology and business requirements
  • Build a project plan tailored to your requirments with clearly defined expectations
  • Successfully configure, integrate and deploy the solution for maximum results
  • Provide knowledge transfer and promote user adoption for full value

Implementations

Our Professional Services team offers best-of-breed solutions and consultants with remarkable expertise to assist you with platform migrations and identity and access management, as well as optimizing, simplifying and extending your infrastructure. Our expert consultants and partners get in and get the job done right, as quickly as possible, to promote user adoption and ensure that you receive the full value of our solutions within your unique environment.

Below is a very high-level overview of the two categories of Implementation Services most commonly requested and what is entailed:

Architecture Assessments

  • Assess your current environment and align your technology and business requirements
  • Create a project plan to meet clearly defined expectations
  • Work with your team to create an architecture optimized for your organization
  • Develop a clear roadmap for the implementation
  • Provide knowledge transfer throughout to ensure that your team understands the architecture and the roadmap


Deployment and Configuration

  • Provide hands-on assistance from certified experts with practical experience
  • Ensure fastest time to value
  • Implement and integrate the solution in your environment according to the architecture and roadmap
  • Provide the knowledge transfer necessary to facilitate user adoption for increased productivity and operational efficiency
If you would like more detailed information around the various services we can provide to meet your particular environment and business requirements, please contact your account manager or contact us directly.  

Training

We offer hands-on training options that facilitate the full use and understanding of our solutions within your environment. Taking advantage of our training courses will increase productivity and operational efficiency while mitigating the risks associated with attrition and turn-over.

Go to Training Courses

Training courses are available in various formats:

  • Custom Training - if you don't see a formal training course in our catalogs that suits your specific needs, our certified instructors can work with you to create a custom course tailored specifically to your technical environment and training objectives. Contact your account manager or contact us directly to determine if this is the right option for you.
  • Prescheduled Public Virtual Training - our most popular courses are available for individuals on a prescheduled basis. This is a cost-effective method for individuals or a small number of users and administrators of a product to enroll for a course. These classes are scheduled based on demand.
  • Private Virtual or Onsite Training - if your organization needs hands-on training for 6-to-8 team members, the Private Virtual or Private Onsite Training option will ensure that the course content and labs are tailored to your environment and training objectives. 
  • Web-based, Self-paced Training - individual students complete these courses through web-based learning sessions that are hosted on our Training Services site. These courses are highly interactive, minimizing lecture and focusing largely on simulations, demonstrations, lab exercises and quizzes so that students learn by "doing" rather than simply listening to a presentation.

Go to Training Courses

Specialty Services

One of our goals within Professional Services is to assist you in achieving as much success with our solutions as possible. This means providing excellent services for more than the standard implementation and training services you expect from a software solution provider.

Our Specialty Services are designed to ensure that we can effectively address customer needs:

  1. Prior to selection/purchase of one or more solutions such as the assessment and planning efforts necessary to select software solutions that best suit the existing technology environment and meet critical business requirements
  2. Post-implementation with initiatives for ongoing improvements in productivity and operational efficiency so that the ROI continues to grow well beyond the initial implementation efforts

Contact us for additional Information

Examples of Specialty Services include:

Business and Technology Planning Services

  • Assess your environment and define current business and technology challenges
  • Create a detailed action plan for better alignment between your business and IT organizations
  • Provide a clear outline of benefits and risks associated with an implementation
  • Present optimized information flows for communicating and visualizing the solution throughout the organization with a focus on customer satisfaction and business performance
  • Produce a roadmap for staffing, service and software acquisitions

Staff Augmentation Services

  • Supplement your IT staff without hiring additional personnel
  • Experienced, certified consultants dedicated to your success

Health Check Services

  • Post-implementation assessment to ensure that the original implementation and integration is aligning with your evolving technology and business requirements
  • Identify and document challenges in the environment and map them to technology solutions
  • Provide the foundation for a roadmap to ongoing strategic growth

Packaged Customization Services (Foglight Only at this time) - our real-world experiences in deploying and configuring Foglight Performance Monitoring products within a wide variety of complex environments has lead to the creation of standardized "Foglight Services Packs." These are packaged customizations consisting of both software and services designed to quickly and efficiently provide commonly requested enhancements, vendor and platform support solutions and third-party integration solutions.

Contact us for additional Information

The availability of Specialty Services varies by region. If you are outside of North America, contact your account manager determine availability in your region.