At Quest, we seek to encompass more than the traditional implementation and training services you expect from a software solution provider. Our Specialty Services are designed to ensure that your investment in Quest continues to grow in value, providing ongoing improvements in productivity and operational efficiency once the initial implementation is complete.
Business and Technology Planning Services
- Assess your environment and define current business and technology challenges
- Create a detailed action plan for better alignment between your business and IT organizations
- Provide a clear outline of benefits and risks associated with an implementation
- Present optimized information flows for communicating and visualizing the solution throughout the organization with a focus on customer satisfaction and business performance
- Produce a roadmap for staffing, service and software acquisitions
Staff Augmentation Services
- Supplement your IT staff without hiring additional personnel
- Experienced, certified consultants dedicated to your success
Health Check Services
- Post-implementation assessment to ensure that the original implementation and integration is aligning with your evolving technology and business requirements
- Identify and document challenges in the environment and map them to technology solutions
- Provide the foundation for a roadmap to ongoing strategic growth
Packaged Customization Services (Foglight Only at this time) - our real-world experiences in deploying and configuring Foglight Performance Monitoring products within a wide variety of complex environments has lead to the creation of standardized "Foglight Services Packs." These are packaged customizations consisting of both software and services designed to quickly and efficiently provide commonly requested enhancements, vendor and platform support solutions and third-party integration solutions.
Check out the Services by Solution menu at the top of this page to find out more about the services we provide for products within a particular solution area.
The availability of Specialty Services varies by region. If you are outside of North America, contact your Quest representative for information on these services in your region.