Professional Services

Quest Professional Services offers best-of-breed solutions to help you with platform migrations and identity and access management, as well as optimizing, simplifying and extending your infrastructure. Our expert consultants and partners get in and get the job done right, as quickly as possible, to ensure user adoption and full value of our products within your unique environment. 

Architecture Assessments

• Assess your current environment and align your technology and business requirements 
• Create a project plan to meet clearly defined expectations
• Work with your team to create an architecture optimized for your organization
• Develop a clear roadmap for the implementation
• Provide knowledge transfer throughout to ensure that your team understands the architecture and the roadmap

Deployment and Configuration

• Provide hands-on assistance from certified experts with practical experience
• Ensure fastest time to value
• Implement and integrate the solution in your environment according to the architecture and roadmap
• Provide the knowledge transfer necessary to facilitate user adoption for increased productivity and operational efficiency 

Pre-Packaged Implementation Offerings

Where possible, we have created pre-packaged services offerings for products with standardized, repeatable implementation activities with a predictable time-frame. Our pre-packaged implementation services offerings allow you to invest in a short-term engagement that will get your project off on the right foot and help you determine whether additional services are required once the initial work is done.

Check out the Services by Solution menu at the top of this page to find out more about the services we provide for products within a particular solution area.

Services and offerings vary by region. If you are outside of North America, contact your Quest representative for information on Professional Services in your region.

Quest offers hands-on training options that facilitate the full use and understanding of our solutions within your environment. Increase productivity and operational efficiency by enrolling in interactive courses that will provide the knowledge and skill to fully utilize our solutions in your unique environment.

Training is offered in the following formats:

• Custom Training - if you don't see a course in our catalogs that suits your specific needs, our certified instructors can work with you to create a custom course tailored specifically to your technical environment and training objectives. Contact your Account Manager or contact us directly at Training@quest.com to determine if this is the right option for you.
• Prescheduled Public Virtual or Onsite Training - our most popular courses are available for individuals on a prescheduled basis. This is a cost-effective method for individuals or a small number of users and administrators of a Quest product to enroll for a course. These classes are scheduled based on demand. If there is a course you are interested in that is not currently scheduled, contact us at Training@quest.com or contact your Account Manager to request a public session be scheduled. If there is enough demand, we will add the course to our calendar.
• Private Virtual or Onsite Training - if your organization needs hands-on training for several users/administrators of a Quest solution, the Private Virtual Training option is the most cost-effective means of training your team and ensuring that the course content and labs are tailored to your environment and training objectives. If you're interested in Private Onsite Training with instruction tailored to your environment and objectives, you can opt for one of our courses to be delivered onsite at the location of your choice.

View the full catalog of training courses

Training offerings vary by region. If you are outside of North America, contact your Quest representative for information on the training options in your region.

At Quest, we seek to encompass more than the traditional implementation and training services you expect from a software solution provider. Our Specialty Services are designed to ensure that your investment in Quest continues to grow in value, providing ongoing improvements in productivity and operational efficiency once the initial implementation is complete.

Business and Technology Planning Services

• Assess your environment and define current business and technology challenges
• Create a detailed action plan for better alignment between your business and IT organizations
• Provide a clear outline of benefits and risks associated with an implementation
• Present optimized information flows for communicating and visualizing the solution throughout the organization with a focus on customer satisfaction and business performance
• Produce a roadmap for staffing, service and software acquisitions

Staff Augmentation Services

• Supplement your IT staff without hiring additional personnel
• Experienced, certified consultants dedicated to your success

Health Check Services

• Post-implementation assessment to ensure that the original implementation and integration is aligning with your evolving technology and business requirements
• Identify and document challenges in the environment and map them to technology solutions
• Provide the foundation for a roadmap to ongoing strategic growth

Packaged Customization Services (Foglight Only at this time) - our real-world experiences in deploying and configuring Foglight Performance Monitoring products within a wide variety of complex environments has lead to the creation of standardized "Foglight Services Packs." These are packaged customizations consisting of both software and services designed to quickly and efficiently provide commonly requested enhancements, vendor and platform support solutions and third-party integration solutions.

Check out the Services by Solution menu at the top of this page to find out more about the services we provide for products within a particular solution area.

The availability of Specialty Services varies by region. If you are outside of North America, contact your Quest representative for information on these services in your region.