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Professional Services for Performance Monitoring Solutions

Maximum Impact with the Fastest Time to Value

Quest Professional Services follows a well-defined APM Implementation Methodology to quickly and effectively implement your  Performance Monitoring solution. Our highly-skilled experts will deliver these solutions for maximum impact with the fastest time to value.

Implementations

Engaging Quest Professional Services for your Performance Monitoring implementation project is simple and straightforward. You can simply chose one of the packaged Services solutions below and verify with your Account Manager that this is a good fit for your environment and needs. Or we can work with key members of your organization to create a custom Statement of Work (SOW) outlining the proposed approach and activities along with the duration and cost of the services.

The following Implementation Services are available:

Architecture Assessment – we review your APM implementation business objectives, define a solution architecture tailored to your needs, and create an implementation roadmap. We deliver to you an Architecture Specification Document that captures the proposed solution architecture and serves as an implementation blueprint and a guideline for APM adoption.

Deployment and Configuration – we provide experienced consultants to work hand-in-hand with your team to deploy and configure the APM solution in your environment. A dedicated Project Manager provides planning, management and control of the implementation project while ensuring communication among all stakeholders.

We also offer post-implementation services which are listed on the Specialty Services tab.

Pre-Packaged Implementation Services – we provide pre-packaged services offerings for standardized, repeatable implementation activities in a predictable time-frame. Below is a catalog of all available packaged implementation services for Foglight and vFoglight. If you would like to acquire similar services for an unlisted product, contact us at services@quest.com.

Title
Description
Duration
Delivery Format
Foglight Quickstart ServicesA practical and cost-effective means of architecting and implementing your Foglight solution. Designed to meet the needs of the majority of midmarket customers looking to obtain a baseline Foglight implementation quickly and efficiently.

View full description
12 days of implementation services and 14 student days for training

Onsite and Remote Services = $42,000 USD

Foglight Quickstart for DBAsCost effective means of getting expert assistance in planning, deploying, configuring and tuning of key Foglight for Database product sets. 

View full description
4.75 days
of implementation services
Remote Services = $10,300 USD
vOps Quickstart ServicesA practical and cost-effective means of architecting and implementing your vOps solution. Designed to meet the needs of the majority of midmarket customers looking to quickly obtain a baseline vOps implementation. 

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6 days of implementation services and 4 student days for trainingOnsite and Remote Services = $19,500 USD
vOps Upgrade Assistance Services

Provides cost-effective, expert assistence with upgrades, configuration and customizations tailored to specific environment and business objectives.

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1 day of implementation servicesRemote Services = $2,000 USD

Prerequisites exist for these offerings to ensure that we do not sell a package to you if your requirements and/or technology environment are out of scope.

Services offerings vary by region. If you are outside of North America, contact your Quest representative for information on Professional Services in your region.

Training

Currently there are hands-on, interactive training courses established for Foglight performance monitoring and management products.

If you are interested in obtaining training on a different performance monitoring and management product, we have experts available at a fixed daily rate to ensure that your team receives the knowledge they need to fully utilize our products in your unique environment.

Ensure user adoption and increased productivity and operational efficiency, contact us today!

The availability of training offerings may vary by region. If you are outside North America, contact your Quest representative for information on the training options in your region.

Specialty Services

Our experience and expertise allows us to go beyond core implementation and training services to provide you with critical, up-front planning services as well as post-implementation services such as Health Check's and cost effective Staff Augmentation options. Your ongoing success with Quest solutions for continued improvements and tangible results is the goal of our Specialty Services. Below is a list of all Specialty Services currently available for Performance Monitoring products.

Title
Description
Duration
Delivery Format

Business Value Assessment for Foglight - 1 Week

Identifies and documents business challenges and maps them to technology solutions, which becomes the foundation for the roadmap to improving performance and end-user experience. 

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5 days 
8 hours / day

Onsite Services = $20,000 USD (Includes T&E)

Contact Us if you are interested in acquiring these services for another product.

Business Value Assessment for Foglight - 2 Week

Identifies and documents business challenges and maps them to technology solutions, which becomes the foundation for the roadmap to improving performance and end-user experience.

View full description

10 days 
8 hours / day

Onsite Services = $40,000 USD (Includes T&E)

Contact Us if you are interested in acquiring these services for another product.

Foglight Healthcheck ServicesProvides a cost effective means for customers to analyze and document the performance of their Foglight solution along with options for improvement. 

View full description
1 day
8 hours / day
Remote Services= $2,500 USD

Contact Us if you are interested in acquiring these services for another product.
Foglight User Experience Management (UEM) Healthcheck ServicesProvides a cost effective means for customers to analyze and document the performance of their Foglight UEM solution along with options for improvement. 

View full description
1 day
8 hours / day
Remote Services= $2,500 USD

Contact Us if you are interested in acquiring these services for another product.
Foglight Remote Administration Services

Services to manage your Foglight environment on a daily basis without the need to hire additional resources or reallocate existing personnel.

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4 week package

12 week package

25 week  package
Remote Services:

4 weeks = $10,000 USD

12 weeks = $27,000 USD

25 weeks = $52,000 USD

Contact Us if you are interested in acquiring these services for another product.
Foglight Performance Management Expert ServicesOn demand, short-duration services to help you with configuration, tuning and customization of your APM solution. 

View full description
5 days
8 hours / day

All days to be used within 12 months of purchase
Remote Services = $13,000 USD

Contact Us if you are interested in acquiring these services for another product.
Custom Staff Augmentation ServicesWe provide experienced, certified consultants to supplement your IT staff as needed. 

Contact Us for more information.
1 to 12 months based on your needs.Onsite

Please contact your Account Manager or e-mail us directly at services@quest.com for more information.

Packaged Customizations (Foglight Only at this time) - our real-world experiences in deploying and configuring Foglight products within a wide variety of complex environments has enabled us to begin creating standardized "Foglight Services Packs." These consist of both proprietary software "toolkits" and services to quickly execute the most commonly requested enhancements, vendor and platform support solutions and third-party integration solutions. We currently offer the following Foglight Services Packs:

Title
Objective
What's Included
Fixed Price
Foglight to Remedy Integration Services Pack

Provide customers with a software Toolkit facilitate Foglight to Remedy integration along with deployment and configuration services. Limited remote support for 12 months is provided through Professional Services.  

- Software Toolkit
- User Guide
- Release Notes
- 4  hours remote deployment
- Limited remote support for 12 months

View full description

 $15,000 USD

Foglight for Oracle E-Business Dashboard Services Pack

Provide customers with a pre-configured Oracle E-Business Dashboard Toolkit along with deployment and configuration services. Limited remote support for 12 months is provided through Professional Services.

- Software Toolkit     
- User Guide 
- Release Notes 
- 4 hours remote deployment 
- Limited remote support for 12 months

$15,000 USD

Foglight Data Export Services Pack 

Provide customers with a software Toolkit to export data from Foglight to the system of their choice along with deployment and configuration services. Limited remote support for 12 months is provided through Professional Services.  

- Software Toolkit
- User Guide
- Release Notes
- 4  hours remote deployment
- Limited remote support for 12 months

$15,000 USD

Foglight Event Synchronization Solution for HP Operations Manager Services PackProvide customers with a software Toolkit to enable bi-directional communication between HP Operations Manager and the Foglight Management Server along with deployment and configuration services. Limited remote support for 12 months is provided through Professional Services.

- Software Toolkit
- User Guide
- Release Notes
- 8 hours remote deployment 
- Limited remote support for 12 months

$15,000 USD

We will be creating additional Services Packaged Customization Services based on demand so check back frequently for new offerings. If you would like to request a Foglight Services Pack for specific enhancements, please e-mail us at foglightservicespacks@quest.com and we will enter your request into the review cycle.

The availability of Specialty Services varies by region. If you are outside of North America, contact your Quest representative for information on these services in your region.

Documentation