Litigation and Compliance for Corporate Messaging
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Social Media Archiving

Hosted Services for Incorporating Twitter, LinkedIn and Facebook into Your Communications Strategies with Confidence

Quest Hosted Archiving Services – Social Media Archiving powered by Smarsh lets your organization embrace social networking while supporting your compliance initiatives. All messages are captured, preserved and indexed in a secure archive. Posts can be searched and produced on demand. 

All administrator activity is logged and quantifiable, providing evidence of enforcement and the means to evaluate policy. Firms can automate policy company-wide, define which social networking features employees can access, and review, approve or reject messages before they are posted.

Features

  • Flexible Archiving Models – Capture social media content via proxy, application programming interface (API) or a combination. Your organization can capture activity from inside or outside your network, including from mobile devices.
  • Access Controls – Define and enforce which features employees can access on social networking sites.
  • Pre-review Capability – Enable reviewers to see, approve and reject messages before they are posted to avoid potential problems.
  • Robust Field Search – Index the entire electronic message and search by Boolean combinations of virtually every associated field, including: network, message body, sender, recipient, post type (status update, tweet, comment, etc.) and message date and time.
  • Saved Searches – Save search criteria and repeat searches for convenience, consistency and evidence of policy enforcement.
  • Contextual Review & Threading – Track the entire thread of a social media post from multiple individuals, giving a conversation context during review. Apply tags and manage the review process using the best-in-class search, review and reporting functionality.
  • Full audit review – Document every administrator session and action taken throughout the entire lifecycle of a message within the Management Console.
  • Reporting Center – Produce customizable analytics reports on corporate mobile messaging, system audit history and mobile message archive data. Demonstrate policy enforcement and ensure accountability among multiple managers responsible for message review.
  • Regulatory Compliance – Thoroughly and efficiently navigate the recordkeeping, suitability and supervision guidance detailed in FINRA and SEC guidance. Meet SEC and FINRA compliance requirements, such as message storage, in unaltered formats on tamper-proof media, independent third-party attestation and full audit trail of review activity.
  • 360-degree Archiving Platform – Supervise the use of social media platforms as well as email, instant messaging and text/mobile messaging, all within the Management Console.

Sys Reqs

All data is hosted in purpose-built, secure data centers.

Supported Social Media Platforms

  • Twitter
  • Facebook
  • LinkedIn

Docs

 

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