White Paper

Learn how Spotlight on Messaging helps you manage email, IM, mobile, VoIP, conferencing and more for maximum availability and reduced cost.

Read now »

Spotlight on Messaging

Email Diagnostics and Problem Resolution

Spotlight on Messaging provides real-time diagnostics and problem resolution for Microsoft Exchange Server, BlackBerry Enterprise Server and Microsoft Office Communications Server (OCS)/Lync Server from a single console. With Spotlight’s comprehensive view into your messaging infrastructure you can improve system performance, reduce costs and improve productivity.









Features

  • Diagnostic Console – Simplify troubleshooting and diagnosis with a comprehensive view of platform-specific diagnostics of your messaging components from a single interface. Bottlenecks are highlighted in yellow and red, enabling you to drill down for accurate problem resolution.
  • Management Console – See a high level view of the entire messaging organization at a glance including Exchange Server, BlackBerry Enterprise Server and Office Communications Server/Lync Server. You can also use the console to monitor specific areas of concern after fixes are implemented to verify the effects of changes.
  • Agentless Architecture – Rapidly deploy and collect diagnostic data with minimal impact on the environment.
  • Improved System Performance – Maximize the availability and responsiveness of messaging servers. Diagnosis is simple with the expert guidance built into the solution. All monitoring information is displayed 24x7 through a single console.

Sys Reqs

Before installing Spotlight on Messaging, ensure your system meets the following minimum hardware and software requirements.

Note: For the most up-to-date requirements see https://support.software.dell.com/kb/SOL121566

PlatformProcessor x86 or x64, running at a minimum speed of 2 GHz
Memory2 GB
Hard Disk Space300 MB on system drive for application.

Historical reporting database requires additional space.

For more information, see the Spotlight on Messaging Deployment Guide.

Operating SystemOne of the following:
  • Microsoft Windows Server 2003 Server Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows Server 2003 R2 Server Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows Server 2008 Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows Server 2008 R2 (64 bit)
  • Microsoft Windows 7 Service Pack 1 or later (32 bit or 64 bit)
  • Microsoft Windows 8 (32 bit or 64 bit)
  • Microsoft Windows 8.1 (32 bit or 64 bit)
  • Microsoft Windows Server 2012 (64 bit)
  • Microsoft Windows Server 2012 R2 (64 bit)
DatabaseOne of the following:
  • Microsoft SQL Server 2005 Service Pack 4 or later
  • Microsoft SQL Server 2005 Express Edition Service Pack 4 or later
  • Microsoft SQL Server 2008 Service Pack 3 or later
  • Microsoft SQL Server 2008 Express Edition Service Pack 3 or later
  • Microsoft SQL Server 2008 R2 Service Pack 1 or later
  • Microsoft SQL Server 2008 R2 Express Edition
  • Microsoft SQL Server 2012 Enterprise Edition
  • Microsoft SQL Server 2012 Express Edition
  • Microsoft SQL Server 2012 (Service Pack 1) Enterprise Edition
  • Microsoft SQL Server 2012 (Service Pack 1) Express Edition

NOTE: If you are installing the database on a remote computer, ensure remote connections are enabled on the SQL server and you have sufficient permissions to create/modify the database.

Diagnostic Services (Health Tests) for all EnvironmentsThe following software is required for diagnostic services (health tests) to run on any environment:
  • Microsoft .NET Framework 3.5
  • Microsoft .NET Framework 4.0 or later
  • Microsoft XML Core Services (MSXML) 6.0
  • Microsoft Data Access Components (MDAC) 2.8

NOTE: MDAC 2.8 comes with your operating system. If MDAC is uninstalled, Spotlight on Messaging will not run.

Diagnostic Services (Health Tests) for Exchange 2000/2003
Exchange System Manager (ESM) 2003 Service Pack 1 or later
Diagnostic Services (Health Tests) for Exchange 2007
  • Exchange Management Console (EMC) 2007 Service Pack 1 and Update Rollup 1 or later

NOTE: If your organization contains both Exchange 2007 servers and Exchange 2000/2003 servers, you must install ESM and EMC. (MAPI & CDO is not required.) If your organization contains Exchange 2007 servers and Exchange 2010 servers, you must install EMC 2007 Service Pack 2 or later.

The Exchange Management Tools version installed on your Spotlight on Messaging computer must match the Exchange version installed on your Exchange server. For example, if you have Exchange 2007 Service Pack 2 installed on your Exchange server, Exchange Management Console 2007 Service Pack 2 must be installed on your Spotlight computer.

  • Exchange Server MAPI Client and Collaborative Data Objects (MAPI CDO) 1.2.1 (Build 6.5.8309.0 or later)

Microsoft Outlook should not be installed on the same computer on which MAPI & CDO is installed. For more information, see the following Microsoft knowledgebase article http://support.microsoft.com/kb/266418.

Diagnostic Services (Health Tests) for Exchange 2010
Diagnostic Services (Health Tests) for Exchange 2013
  • Microsoft PowerShell 2.0 or later
  • MAPI Client and Collaborative Data Objects (MAPI & CDO) 1.2.1 (version 6.5.8309.0 or later)
Diagnostic Services (Health Tests) for BlackBerry
  • Exchange System Manager (ESM) 2003 Service Pack 1 or later

- OR -

  • MAPI Client and Collaborative Data Objects (MAPI CDO) 1.2.1 (version 6.5.8309.0 or later)
Diagnostic Services (Health Tests) for Lync
Microsoft PowerShell 2.0 or later
Diagnostic Console for all EnvironmentsMSXML 6.0

Microsoft .NET Framework 3.5

Microsoft .NET Framework 4.0 or later

Diagnostic Console for Exchange 2000/2003

ESM 2003 Service Pack 1 or later

Common Files for Internet Information Services (IIS)

Diagnostic Console for Exchange 2007

EMC 2007 Service Pack 1 or later

Diagnostic Console for Exchange 2010

Microsoft PowerShell 2.0 or later

Diagnostic Console for Exchange 2013

Microsoft PowerShell 2.0 or later
Web ReportsIIS 6.0 with the following enabled:
  • Common Files
  • World Wide Web Services
  • ASP
  • ASP.NET

-OR-

IIS 7.0 or later with the following enabled:

  • World Wide Web Services
  • Application Development Features
  • ASP
  • ASP.NET
  • Server-Side Includes
  • Security
  • Windows Authentication

    -OR-

IIS 8.0 with the following enabled:

  • World Wide Web Services
  • Application Development Features
  • ASP
  • ASP.NET 3.5
  • Server-Side Includes
  • Security
  • Windows Authentication

    NOTE: If you are using Microsoft Windows 7, enable Default Document and Static Content in Common HTTP Features in IIS. If these IIS features are not enabled, Web Reports will not display.

    For viewing Web Reports, you need: Internet Explorer 7.0 or later

PermissionsLocal Windows Administrator privileges are required on the computer where Spotlight on Messaging in installed

For detailed system requirements and list of rights and permissions necessary for product operation please refer to the Spotlight on Messaging Deployment Guide.

Screenshots

Simplify troubleshooting and diagnosis

Simplify troubleshooting and diagnosis

From the main console you can: set up discovery of the Exchange, BlackBerry and OCS environments, view the Topology and create Health Tests, launch Web Reports and the Diagnostic Console, adjust Global Settings.

Get platform-specific diagnostics

Get platform specific diagnostics

Diagnostic consoles are available for Exchange, BlackBerry and OCS servers and roles. Bottlenecks are highlighted in yellow and red and allow drill-down for problem resolution.

Ensure your environment is running properly

Ensure your environment is running properly

Confirm messaging delivery, verify availability and test responsiveness with server health tests for Exchange, BlackBerry and OCS. A wizard makes the test creation process easy.

Stay in control of the environment

Stay in control of the environment

The Exchange CPU utilization report provides insight into the load on your Exchange servers.