Notice: will be retired soon. Please visit our new site at
Tech Brief

Understanding IT Infrastructure Library (ITIL) and Application Change Management

ITIL (IT Infrastructure Library) is a framework of best practice guidelines for IT Service Management and is the most widely used and accepted approach to IT Service Management.

This document provides an introduction and overview into ITIL and how Dell Software can support the implementation and compliance of ITIL using Stat Application Change Management (ACM).