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In difficult economic times, the IT organizations that shine are the ones that can still maintain operational excellence, control costs and improve service quality. IT service delivery departments today need to keep spending under control without compromising service quality—running a very tight technical and operational ship is vital. Achieving this involves at least three aspects of application management: managing change, managing technical performance and managing business user performance.
This paper addresses in detail the importance of managing the change process around your PeopleSoft environment. We explain how to reduce costs and maximize staff productivity while managing the change process for PeopleSoft, and how to realize the value of leveraging an integrated change solution rather than using disparate management tools or activities to achieve these goals.
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