Support for your product in a single location.
New releases, updates and patches.
Maximize your investmentFind out how we can help
Our leaders' commentary on news inthe software industry. Read now
Where do you want to be?Search jobs
In May of 2012 ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) analysts surveyed 202 respondents on User Experience Management (UEM) – which was defined to include Customer Experience Management and Business Impact – insofar as it resulted from end-user interactions with IT services. The research followed prior EMA research done in Q4 2008, Quality of Experience – the Ultimate Collaboration: How Real Deployments are Succeeding and Why
Ultimate Collaboration: How Real Deployments are Succeeding and Why. The results showed that business impact, customer experience and user experience were indeed a continuum, while also reinforcing a continuity in terms of the rising importance of UEM with the earlier 2008 research. In both research projects about three-quarters of the respondents felt that UEM (or Quality of Experience, QoE) was becoming more important for their organization while only a scant 2% (in both cases) felt that it was becoming less important.
©2013 Dell Inc. ALL RIGHTS RESERVED. Acquisitions - Enstratius, RemoteScan