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Healthcare IT team saves time with automated deployment, imaging and ticketing

“The KACE SMA has made life a whole lot easier. We can see asset information and software details, down to the version. I mean, it's been the ultimate timesaver.”

Rudy Bracey, Systems Administrator, St. Dominic Hospital

The St. Dominic-Jackson Memorial Hospital IT department wanted to modernize its ticketing system and automate the process of upgrading hundreds of PCs in its main building and statewide clinics. With the Quest® KACE Systems Management Appliance, the hospital now has full inventory and IT asset management, plus a service desk application it can customize and offer to multiple departments and locations. It is working to use the KACE Systems Deployment Appliance to automate its Microsoft Windows 10 migrations and to deploy custom images to devices.

Key benefits:

  • Slashed deployment time by enabling KACE imaging of multiple computers at a time
  • Delivered full array of IT asset management functions beyond ticketing and imaging
  • Freed up staff bandwidth for distributing software

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