The original vision of unified communications (UC) was for it to allow organizations to reduce costs, streamline processes and communicate and collaborate more effectively within a multifaceted, multi-vendor environment. Unfortunately, the promise of UC doesn’t always align with reality.
The truth is, UC is a set of technologies in transition. There is enormous uncertainty about what tomorrow’s applications will look like.
Organizations today invest heavily in UC and typically have a variety of systems in place across the enterprise, yet lack accurate insight into who is using which platform, or how it’s being used. The result is lost productivity, increased support man-hours and millions of dollars in software platform costs and renewals.
Choosing the Right Path
As competition intensifies and stakeholders become increasingly demanding, organizations will need to determine the best path for the future. According to Nemertes Research:
With more organizations looking to migrate to Microsoft Skype for Business/Lync, Office 365 and Exchange 2016, they’ll need to implement a plan to ensure a successful migration. Goals should be to reduce risk by assessing the current multi-UC environment, comparing usage and adoption by feature, user or location as well as comparing chargeback costs per platform and providing ongoing analytics on communication consumption, security policy adherence and workforce activity in the new environment tomorrow.
That’s why so many organizations look to third parties to get the information they need out of their UC platforms.
Assessment and planning is a fast-paced, often confusing and risk-laden aspect of unified communications, and determining the best UC product to use can be a difficult task.
Learn more about the Dell offering in this space, Unified Communication Command Suite, at the Dell World Software User Forum.