In my last blog, I talked about some of the features and functionality every organization needs from a service desk solution. But there’s also a higher level question to consider: which delivery model is best for your enterprise?
Most organizations are at least somewhat familiar with the on-premises service desk, which comes in both physical and virtual options. But today there is a growing trend toward adopting the software-as-a-service (SaaS) model for a variety of IT needs, and in fact SaaS service desk solutions are available. This blog will help you decide which option is best for your organization.
Benefits of a SaaS-based Service Desk
Benefits of an On-Premises Service Desk (Physical or Virtual)
The Best Options, All in One Place
The Quest KACE K1000 Systems Management Appliance offers a variety of delivery models to meet every organization’s service desk requirements:
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Of course, you also need your service desk to provide all the functionality that both you and your users need. Check out our new whitepaper, “The Ten Key Features You Need in a Service Desk Solution,” to learn how choose a service desk solution that will make your users happy and your IT staff more productive.
<p>i agree with some points but in my experience you havenÂ´t more control, cause many things wont work in the on premise solution, so your more flexible by self hosting. very often it amortizes in 5 years which could be a long period for a software.</p>
<p>I'm usually a fan of on-site for more control/customization, but the K1000 can do so much more than we're currently staffed to utilize... sometimes I wonder what the time/energy trade-off would be for us to not be responsible for maintenance, too (that said... maintaining KACE appliances onsite hasn't been a huge burden).</p>
<p>My preference is for on-site, more control over how you integrate it with inventory, patching, deployment services. Also less headaches over user security, I've seen too many tickets come in with folks listing their usernames or passwords and a whole host of other information that could pose a security risk.</p>
<p>My concern are issues with server not being on premise</p>