Key Performance Indicators are valuable for teams, managers, and businesses to evaluate quickly the progress made against measurable goals. By using SharePoint KPIs, you can easily visualize where or how far you are ahead or behind your goals.
Say your organization elected to start tracking help desk tickets using SharePoint and you, as a technician lead, were assigned to implement this change.
As a technician lead, in addition to creating the help desk ticket list and configuring the appropriate metadata, workflows, groups and permissions for users and technicians who will interact with the list, you also realize that a technician’s best utilized time would eventually involve addressing the tickets based on their Service Level Agreements (SLAs). In most organizations, SLAs are typically represented by the severity level of the ticket. Therefore, you realize that a list view with a visual representation (KPI) to quickly identify the severity of the tickets would ultimately improve the technicians’ time utilization.
Let’s walk through the four step process you’d have to go through to configure such a KPI using Quest Web Parts for SharePoint. Or, if you’re more of a visual learner, check out this five-minute tutorial video.
The outcome of the above should look something like:
In addition to better customer service, employee satisfaction, increased user adoption and ultimate well-being, the procedure we went through exemplifies the benefits of Quest Web Parts for SharePoint. With Quest Web Parts for SharePoint, you can unleash the power of SharePoint quickly and easily without relying on expensive development resources.
Ghazwan Khairi - Quest SharePoint Solutions Expert
Personal SharePoint Quester video blog can be followed @SPQuester
var imgSrc = '';
if (severity == '(1) Work Halted')
imgSrc = 'https://team.prod.quest.corp/sites/Sales-CISC/SharePointSCs/WPDEMO/SiteAssets/images/Stop.gif';
else if (severity == '(2) Work Slowed Down')
imgSrc = 'https://team.prod.quest.corp/sites/Sales-CISC/SharePointSCs/WPDEMO/SiteAssets/images/YellowTriangle.gif';
else if (severity == '(3) Annoyance')
imgSrc = 'https://team.prod.quest.corp/sites/Sales-CISC/SharePointSCs/WPDEMO/SiteAssets/images/Annoyance.gif';
else if (severity == '(4) Question')
imgSrc = 'https://team.prod.quest.corp/sites/Sales-CISC/SharePointSCs/WPDEMO/SiteAssets/images/Question.gif';
return '<img alt="' + severity + '" src="' + imgSrc + '">';