Hitting the benchmarks for Meaningful Use can be challenging. When your electronic health records (EHR) are hosted in a virtual desktop infrastructure (VDI) or Remote Desktop environment accessing patient records is seamless. But the records need to be continually updated with new scans of insurance cards and patient records, patient photos, and digital x-rays, etc.
And equally important, if these devices are used throughout your network, how do you control where the saved images are stored? In VDI and Remote Desktops, native support for scanners and imaging devices is spotty at best. When users open up their EHR application to drive a scan, they are likely met with the error message “NO SCANNER FOUND” What then? Call Help Desk? Save the scanned image on the local desktop, then FTP the image to the server? Email the image? How HIPAA compliant is that? And how many extra steps does this add? For each locally saved scanned image or photo, a new point of compliance risk is introduced.
The scanning experience follows the flow that users expect: