K1000 Kloser Look: Remote control with Bomgar

Bomgar allows Service Desks and System Admins to remotely access, view and control nearly any server, computer or mobile device, located anywhere in the world, both on and off your network. Dell KACE customers can now receive two free concurrent licenses for the Bomgar Remote Support Solution! The two free licenses are available with either Bomgar’s secure appliance-based solution or its cloud-hosted version. 

Through Bomgar’s integration with the Dell KACE K1000 Appliance, technicians can launch a secure remote support session directly from the K1000 service desk and inventory features to immediately begin remotely diagnosing and resolving a problem. During remote support sessions, technicians can view and control the remote system, chat with the end-user, check system information, transfer files, and more.  When the session is complete every action that occurred, including chat transcripts and a video recording of the entire session, can be automatically fed back into the associated K1000 service ticket.

Bomgar’s solution is multi-platform, allowing support technicians to remotely manage desktops, laptops, servers and mobile devices across operating systems. Plus, Bomgar allows techs to provide support from their preferred device, working on Windows, Mac and Linux systems, plus iPads, iPhones, and Android devices.

Here’s what some other users are telling us:

  • “The combination of Dell KACE and Bomgar is like compound interest, the longer you have these solutions in place, the more benefits you will receive,” said Joe Barnett, director of technology of Frenship Independent School District.
  • “When integrating Dell KACE into our environment we were looking for a suitable tool for remote management that would pair well with it.  Bomgar quickly rose to the top as the best tool available, and has by far exceeded our expectations,” said Brian Carpenter, vice president of information technology for Heritage Auctions (HA.Com). “Not only was the direct integration with Dell KACE easy and seamless, but the additional functions that Bomgar offers has made a significant impact on the systems management challenge for Heritage Auctions (HA.Com).”
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