A Skype for Business administrator, Exchange/newly-minted Office 365 messaging manager and a Cisco UC engineer walk into a bar after a long day of management, reporting and troubleshooting. Together, this unlikely group has formed the Fellowship of the Unified Communications ring, their mission to bring user, partner, customer, and vendor communications in union.
Image credit: Rosana Prada | Licensed under: CC BY 2.0
This could be a bad joke or a really awful play on J.R.R. Tolkien’s Middle Earth story if this scenario wasn’t all too common in organizations today.
In an effort to unify and enable communications, organizations find that they deploy many different communication systems to meet this need. They create a fellowship, which at times works well and is justified to work together and at other times causes more confusion among users and creates more headaches for the IT team managing these disparate and at times competing systems (think Boromir’s desires for the ring vs. the Fellowship’s agenda).
With organizations spending a lot of precious Middle Earth ore to deploy and manage these unified communication solutions, including Microsoft Exchange, Skype for Business / Lync, Office 365 and Cisco Unified Communications Manager, they still lack the insights to determine if the goals of their UC investment are being met.
Disparate communication systems usually come with their own administrators, making it hard to get an accurate picture of usage and workforce activity across your environment.
With the latest release of Dell Unified Communications Command Suite (v8.1), the market’s only solution to offer analytics and diagnostics across Microsoft Exchange and Lync now offers additional support for Skype for Business, Office 365 for Exchange Online and Cisco Unified Communications Manager. Significantly, this greatly enhances three valuable benefits of UC Command Suite:
Throughout the next few days and weeks, I’ll be blogging more in-depth about each of those above points. To learn how to take command of your various communication systems, download this Technical Brief: “Take command of your UC systems: From adoption to quality of experience and system resolution.”