The night was dark, the sky was blue.

On your Lync Voice call no one knew,

All human earthly sounds interred

Only echoes and jitters were heard!

Welcome, foolish mortal, to my spine-tingling blog post that gets us cozy with the six deadly devils haunting your unified communications conference calls. There’s no turning back now.

Image credit: Valerie Everett | Licensed under: CC BY 2.0

Do I perceive a cadaverous pallor betraying an aura of foreboding, almost as though you sense a disquieting metamorphosis? Do you see the devils lurking in your Skype for Business conference calls, wreaking havoc on productivity and driving users to find their own means of communicating?  

  • Tin cans dragged along iron bars when communicating to customers
  • Blistered knuckles tapping on pipes in the hopes of attracting a colleague to their terror-ridden plight
  • Haunting messages scratched into cell walls for the next victim user to see

Let’s explore those six deadly devils and determine if there is any way to exercise them from your Skype for Business / Lync.

Haunting Your Skype for Business Conference Calls

  1. Connectivity (can’t start a call): Every scary movie starts with hope. And every conference call, starts with the hope that something productive will come from it.  And then nothing happens because you can’t connect to the call. If you’re a participant, you get frustrated, ping the organizer and eventually give up and go away.  If you’re the organizer, poor connectivity will stop your blood from pumping through your veins.  You’re the one who put this together and presumably the one who needs to get a decision made, a sale secured or a new business relationship forged.  But you can’t because you can’t even get on the call.
  2. Delay in video sharing: Sometimes there is nothing scarier than being the last to learn something.  In the case of delay in video sharing, you could be the last to see what’s on the screen because the sharing session is running slow.  Your speaker is talking about slide 10 but you’re seeing slide 7 transition. The worst thing behind death by PowerPoint is death by delayed PowerPoint. 
  3. Dropped calls: Are you there? Did we lose him? Having your Lync call drop is akin to hanging in a haunted mansion with your colleagues only to have your chair turn into a trap door sending you into a pit of spiders, grubs and other unfortunate skeletal colleagues, never to be heard from again. Dropped calls are killer.
  4. Delay in voice: Who hasn’t been hanging with their bestie, only to suddenly have their face turn into a crazy-eyed old lady spitting venom at your face and then disappear as fast as you can say beelzebub? Sure you have.  It’s called delay in voice.  It’s when you’re on a call and the person speaking seems to be talking inhumanly slow and then suddenly inhumanly fast.  The latency can grate your nerves and frankly make you stop listening to what is being said because you can only hear how it’s being said.
  5. Excessive echoing: hellooo… helloo… hello. This isn’t autorap or songification of your words.  It’s you, on a call, stuck in a tunnel. A never-ending tunnel from which you and your spoken words will never escape or stop repeating.
  6. Shutter: I could make some Shutter Island reference hear, but we        know        shutter         you              INSANE.  What was that?  Did I miss a word in there?

Is your face blanching now or is that the specter of your once vibrant and useful Enterprise Voice system? I don’t mean to scare you, but consider this dismaying observation: only 35% of Lync organizations have a quality of experience solution to exercise these demons from their Enterprise Voice deployments.

Before you call Ghost Busters, read this technical brief from Quest to learn how to take command of your unified communications systems today by improving quality of experience and driving away these devils.

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