Identity and access management (IAM) is often a challenge for companies, with inconsistent and labour-intensive processes. For Swiss Post, the national postal service of Switzerland, IAM was a drain on resources because the organisation lacked an automated solution to manage its 100,000 Active Directory (AD) accounts.
Swiss Post ran proof of concept (POC) exercises for several established IAM systems. One Identity Manager proved easy to administer and configure while being highly extensible. Swiss Post then worked with Unisys to implement Identity Manager and deploy an IAM Toolbox. The Toolbox includes processes and tools for managing entitlements through business roles as well as compliance and governance requirements.