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Attestation not working ver 8.0

Aadvik17
over 5 years ago

Hi Experts,

Attestation for Custom target system was working good, suddenly it's stopped working.

When I attest a single object from manager, No DecissionRequired is not  getting triggered and triggers the abort request.

Says no approver found. I have given recipient manager's approval and the manager is already assigned.

Any pointers.

Thanks,

Aad

Parents
  • 0 over 5 years ago

    Hi Markus,

    Below is approval workflow for my attestation process, which was working till couple of days back. I haven't done any change in my attestation process after that. 

    I mean to say after the test attestation case "DecisionRequired" event is not triggering instead of "Abort" is triggered. I have given logs for the scenario's.

    System entitlement attestation log(Not Working):

    2018-05-17 10:54:59 +04:00 - \ADIDMTDBSRV01 - Process step parameter 1F490E33-7899-43AC-8682-EF9F74B6E6ED: [Job] ComponentAssembly=HandleObjectComponent ComponentClass=VI.JobService.JobComponents.HandleObjectComponent Task=CallMethod Executiontype=INTERNAL [Parameters] ConnectionProvider=VI.DB.ViSqlFactory,VI.DB ConnectionString=Hidden MethodName=Abort objecttype=AttestationCase param1=#LDS#Automatic system approval: No approver available.| ProcID=07ac267b-3765-43f2-9757-04e71d2a6473 Save=True WhereClause=(UID_AttestationCase = 'b60f4e7d-a300-4848-9402-7311d43764cc') and ( IsClosed = 0 ) 2018-05-17 10:54:59 +04:00 - Info: Loading configuration parameters...
    2018-05-17 10:54:59 +04:00 - Warning: AttestationCase: Event Aborted is not defined.
    2018-05-17 10:54:59 +04:00 - Info: Last process step request succeeded.
    2018-05-17 10:54:59 +04:00 - \ADIDMTDBSRV01 - VI.JobService.JobComponents.HandleObjectComponent - 1F490E33-7899-43AC-8682-EF9F74B6E6ED: Successful Method Abort was called for 1 object(s) of type AttestationCase.

     

    system role attestation log (Working):

    2018-05-17 11:05:29 +04:00 - \ADIDMTDBSRV01 - Process step parameter FD5B5BDB-C5B0-4A07-A4A5-E6665A05D7BB: [Job] ComponentAssembly=HandleObjectComponent ComponentClass=VI.JobService.JobComponents.HandleObjectComponent Task=FireGenEvent Executiontype=INTERNAL [Parameters] ConnectionProvider=VI.DB.ViSqlFactory,VI.DB ConnectionString=Hidden EventName=DecisionRequired objecttype=AttestationHelper ProcID=2598bf4d-4679-4d8b-8598-f56c1bfd3e46 WhereClause=XObjectKey in ('<Key><T>AttestationHelper</T><P>5FA09521-2EEB-4374-89F0-73659CBE6386</P></Key>') 2018-05-17 11:05:29 +04:00 - Info: Last process step request succeeded.
    2018-05-17 11:05:29 +04:00 - Info: Loading configuration parameters...
    2018-05-17 11:05:29 +04:00 - \ADIDMTDBSRV01 - VI.JobService.JobComponents.HandleObjectComponent - FD5B5BDB-C5B0-4A07-A4A5-E6665A05D7BB: Successful The event DecisionRequired was triggered for 1 object(s) of type AttestationHelper.

    Thanks,

    AAD

Reply
  • 0 over 5 years ago

    Hi Markus,

    Below is approval workflow for my attestation process, which was working till couple of days back. I haven't done any change in my attestation process after that. 

    I mean to say after the test attestation case "DecisionRequired" event is not triggering instead of "Abort" is triggered. I have given logs for the scenario's.

    System entitlement attestation log(Not Working):

    2018-05-17 10:54:59 +04:00 - \ADIDMTDBSRV01 - Process step parameter 1F490E33-7899-43AC-8682-EF9F74B6E6ED: [Job] ComponentAssembly=HandleObjectComponent ComponentClass=VI.JobService.JobComponents.HandleObjectComponent Task=CallMethod Executiontype=INTERNAL [Parameters] ConnectionProvider=VI.DB.ViSqlFactory,VI.DB ConnectionString=Hidden MethodName=Abort objecttype=AttestationCase param1=#LDS#Automatic system approval: No approver available.| ProcID=07ac267b-3765-43f2-9757-04e71d2a6473 Save=True WhereClause=(UID_AttestationCase = 'b60f4e7d-a300-4848-9402-7311d43764cc') and ( IsClosed = 0 ) 2018-05-17 10:54:59 +04:00 - Info: Loading configuration parameters...
    2018-05-17 10:54:59 +04:00 - Warning: AttestationCase: Event Aborted is not defined.
    2018-05-17 10:54:59 +04:00 - Info: Last process step request succeeded.
    2018-05-17 10:54:59 +04:00 - \ADIDMTDBSRV01 - VI.JobService.JobComponents.HandleObjectComponent - 1F490E33-7899-43AC-8682-EF9F74B6E6ED: Successful Method Abort was called for 1 object(s) of type AttestationCase.

     

    system role attestation log (Working):

    2018-05-17 11:05:29 +04:00 - \ADIDMTDBSRV01 - Process step parameter FD5B5BDB-C5B0-4A07-A4A5-E6665A05D7BB: [Job] ComponentAssembly=HandleObjectComponent ComponentClass=VI.JobService.JobComponents.HandleObjectComponent Task=FireGenEvent Executiontype=INTERNAL [Parameters] ConnectionProvider=VI.DB.ViSqlFactory,VI.DB ConnectionString=Hidden EventName=DecisionRequired objecttype=AttestationHelper ProcID=2598bf4d-4679-4d8b-8598-f56c1bfd3e46 WhereClause=XObjectKey in ('<Key><T>AttestationHelper</T><P>5FA09521-2EEB-4374-89F0-73659CBE6386</P></Key>') 2018-05-17 11:05:29 +04:00 - Info: Last process step request succeeded.
    2018-05-17 11:05:29 +04:00 - Info: Loading configuration parameters...
    2018-05-17 11:05:29 +04:00 - \ADIDMTDBSRV01 - VI.JobService.JobComponents.HandleObjectComponent - FD5B5BDB-C5B0-4A07-A4A5-E6665A05D7BB: Successful The event DecisionRequired was triggered for 1 object(s) of type AttestationHelper.

    Thanks,

    AAD

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