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Job server is not processing anything

Hi,

We have configured job server remotely and updated jobservice.cfg file. And we added the entry of job server in Designer. Service of this job server is running properly but jobs are not getting executed by this job server. We restarted the service, server but nothing is working out. Please guide to resolve this issue. Thank you.

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Andreas Finsterbusch over 5 years ago in reply to ruchita.mantri +1
check if autoupdate is enabled but the update server is not defined or not processing
```
-- is auto update enabled
select Value, IsEnabledResulting from DialogConfigParm where Fullpath = 'Common\Autoupdate…
```

0 George Cerbone over 5 years ago

It sounds like the job server is not properly configured. If you browse to the web page, is the server servicing any queues?
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0 ruchita.mantri over 5 years ago in reply to George Cerbone

When I browse the web page it shows "Executing instance for queue \RemoteJobServer2". And this is our queue name
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0 George Cerbone over 5 years ago in reply to ruchita.mantri

And...is that where your jobs are being generated?
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0 ruchita.mantri over 5 years ago in reply to George Cerbone

Yes and there are no errors in the logs. One more point to add this job service communicates with DB via App server.
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0 George Cerbone over 5 years ago in reply to ruchita.mantri

I am assuming that there are jobs in the \RemoteJobServer2 queue that are not getting picked up. Have you checked the log on the job server? is the server checking that queue?
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0 ruchita.mantri over 5 years ago in reply to George Cerbone

yes it is checking the queue. It shows below info in logs

2018-07-16 13:14:14 +00:00 - Info: Last process step request succeeded.
2018-07-16 13:15:44 +00:00 - Info: Requesting process steps for queue \REMOTEJOBSERVER2.
2018-07-16 13:15:44 +00:00 - Info: Last process step request succeeded.
2018-07-16 13:17:14 +00:00 - Info: Requesting process steps for queue \REMOTEJOBSERVER2.
2018-07-16 13:17:14 +00:00 - Info: Last process step request succeeded.
2018-07-16 13:18:44 +00:00 - Info: Requesting process steps for queue \REMOTEJOBSERVER2.
2018-07-16 13:18:44 +00:00 - Info: Last process step request succeeded.
2018-07-16 13:20:14 +00:00 - Info: Requesting process steps for queue \REMOTEJOBSERVER2.
2018-07-16 13:20:14 +00:00 - Info: Last process step request succeeded.
2018-07-16 13:21:44 +00:00 - Info: Requesting process steps for queue \REMOTEJOBSERVER2.
2018-07-16 13:21:44 +00:00 - Info: Last process step request succeeded.
2018-07-16 13:23:14 +00:00 - Info: Requesting process steps for queue \REMOTEJOBSERVER2.
2018-07-16 13:23:14 +00:00 - Info: Last process step request succeeded.

0 Andreas Finsterbusch over 5 years ago in reply to ruchita.mantri
What 's the result of

select Queue, Ready2EXE , Count(*) from JobQueue group by Queue, Ready2EXE order by 1,2
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0 Andreas Finsterbusch over 5 years ago in reply to ruchita.mantri
You should also check
select LastTimeoutCheck, getutcdate() from QBMServer where QueueName = '\REMOTEJOBSERVER2'
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0 ruchita.mantri over 5 years ago in reply to Andreas Finsterbusch

Below is the response of the query

\REMOTEJOBSERVER2 TRUE 1
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0 ruchita.mantri over 5 years ago in reply to Andreas Finsterbusch

Below is the response of the query "select LastTimeoutCheck, getutcdate() from QBMServer where QueueName = '\REMOTEJOBSERVER2'"

12/30/1899 12:00:00AM 7/17/2018 5:56:34 AM
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Endpoint Privilege Management

Job server is not processing anything

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