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Change the date display in ITSHOP's requests

Hello,
I need help in how to change the date display in many places when displaying the history of requests, current requests, and so on.
In the original, the display is "about 2 days ago" / "about 2 hours ago" and so on. I need a clear output of the date and time, for example in the form: 09/18/2018 9:00 PM
Thanks