SNOW Connector in V8.0.2

I assume you followed the Administration Guide for connecting to ServiceNow and installed the SCN module?

https://support.oneidentity.com/technical-documents/identity-manager/8.0.2/administration-guide-for-connecting-to-servicenow

Thats correct Markus. We followed instructions as outlined in the above URL

Okay. So what are you missing then? If you followed the manual you should be able to connect to your ServiceNow instance as described,

Thats why we posted on forum. Service Now module installation is similar to other modules of one identity manager. We selected "Service Now" option under IT service management during the upgrade process, but SCN-Connector-Ext is not available for selection while adding SNOW job server.

But you not only installed the additional binaries but added the module to the database as well as with all other modules?

In addition, you might want to take a look at the following hotfix that is associated with the SCN module.

https://support.oneidentity.com/download-install-detail/6091329

https://support.oneidentity.com/identity-manager/kb/262170/one-identity-manager-8-0-2-hotfix-62961

I have noticed that SCN related dlls are missing under one identity manager installation directory but v8.0.2 installer has SCN folder under modules.

You need to add the SCN module to your installed binaries as well with the installer. This is the same as with all other modules.

The tool you have to use is the ConfigWizard to be able to let the installer create the SCN tabled you need. If you simply add the module using the installer and select "add more modules to an existing installtion" you get the DLL's but not the backend stuff you need to get it working (tables, interfaces, forms, modules etc)

The tool you have to use is the ConfigWizard to be able to let the installer create the SCN tabled you need. If you simply add the module using the installer and select "add more modules to an existing installtion" you get the DLL's but not the backend stuff you need to get it working (tables, interfaces, forms, modules etc)