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How to fix Waiting for agent connection The management server is waiting for the agent to register with the server.

saba.naaz
over 5 years ago

I have deployed One Identity Manager Data Governance Edition 8.0 and while deploying agent i could see "waiting for agent connection".

The status remains the same for long time and there is no error message.Kindly suggest the possible loop holes to fix this issue.

Thanks

Parents
  • 0 over 5 years ago

    I can see the agent deployment on my local machine with below error in Agent logs:

    INFO:Working directory: C:\Program Files\One Identity\One Identity Manager Data Governance Edition\Agent Services
    INFO:StartupOptions: ServiceName=DGE_UDG_LocalHost InstanceID=DGE_UDG_LocalHost
    INFO:Listening for service commands on '18530'alHost
    WARN:Failed to register with DGE Server. Will keep trying.

    Kindly suggest

    Thanks

Reply
  • 0 over 5 years ago

    I can see the agent deployment on my local machine with below error in Agent logs:

    INFO:Working directory: C:\Program Files\One Identity\One Identity Manager Data Governance Edition\Agent Services
    INFO:StartupOptions: ServiceName=DGE_UDG_LocalHost InstanceID=DGE_UDG_LocalHost
    INFO:Listening for service commands on '18530'alHost
    WARN:Failed to register with DGE Server. Will keep trying.

    Kindly suggest

    Thanks

Children
  • 0 over 5 years ago in reply to saba.naaz

    I think your best bet at this point would be to log a ticket with the support department. That way, they can gather all the required information, log files, etc. Prior to creating the support ticket, I would suggest having a debug version of the agent log file along with your ticket. Here is the section of the documents regarding logs. Check the section for enabling debug logs on the agent. https://support.oneidentity.com/technical-documents/identity-manager-data-governance-edition/8.0.2/deployment-guide/22#TOPIC-1000467. Create the support ticket with the agent log after making that change (restart your agent after making the change, it isn't strictly required, but it is a good idea). Let support know about the accounts that both the agent service and DGE service are running as. Also include information from AD with regards to the Service Connection Point for the DGE service. Support should be able to help you from there.