Hello !
We're trying out Starling Connect on our OneIM 8.0.2 installation.
The first app we'd like to connect to is ServiceNow (but we plan to have a lot more!), however I'm having a bit of trouble understanding some aspects of the way Starling Connect works.
My understanding was that Starling Connect would expose a SCIM REST API which we would be able to connect to with a standard SCIM sync project configured with the Sync Editor. Then, on the other side, Starling Connect teams would take care of building and maintaining connectors to whatever apps they offer (ServiceNow, Salesforce, etc.). Is my understanding correct?
If so, then I have a specific question regarding some customization done in the SNOW (or other app) schema.
In the ServiceNow schema that we use, several extra attributes were created, for IT and/or business purposes. These attributes are not in the default SNOW schema and thus don't appear in the schema mapping shown in the Starling Connect Admin Guide, in the section concerning SNOW. I was expecting some note or comment about additional attributes, and a mechanism based on "generic" attributes (in the Starling Connect schema) that we could manually map onto the custom attributes in the SNOW schema. Then, I would be able to reload the Starling schema in my Sync Editor and have the generic attributes mapped to the corresponding attributes in my OneIM (on-prem) tables...
But, looking at what configuration can be done in the Starling Connect admin page, this doesn't seem to be the way this works...
Anyone has some experience with this?
Thanks in advance (and sorry if this isn't the proper forum, I couldn't find one targeting Starling Connect specifically)