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How do i enable to someone in IT Shop to submit request for others?

Hello Experts,

We have a situation where someone needs to be able to submit requests in IT Shop for people other than their direct reports.  Basically acting like a security Point of contact.  out of the box, you can only see or request access for people that directly report to you.  We need the ability for a designated person so that they can request access for various different people within that department but they may report to different managers.

Any and all your help is greatly appreciated.

JP