Password Manager - Some errors occurred while changing password

Hi,

Please remove the following Microsoft updates:

3177108
3167679

https://support.microsoft.com/en-us/kb/3177108

https://support.microsoft.com/en-us/kb/3167679

Due to the updates in the Microsoft patches (as outlined in each KB above), it has changed the functionality of the 'change password' operation.

We are currently working on a resolution for Password Manager.

If you have any further issue please open a service request with Support.

How will we know when there is a resolution for Password Manager?

Removing the patches has resolved our issue but now means we can't automatically patch the server.

Thanks

Jeremy

We have released a patch for 5.6.3 and are currently working on 5.6.2 and 5.6.1.

https://support.software.dell.com/kb/211826

Note that all versions prior to 5.6.1 are End of Life. You must upgrade to a supported version to obtain a patch.

Hi Dan,

After changing the password, password manager 5.6.3 report shows success.

But still user is unable to login, no patches has been updated in OS or Domain level.

Any idea why am getting this error.

Regards,

VJ

Hi VJ,

If Password Manager shows success, do you see an error anywhere - like Event Viewer?

Is the user account in Active Directory flagged for "user must change password at next logon"? If the account is flagged and you uncheck it, is the user able to login using new password?

Thanks,

Dan

Hi Dan,

I was getting success message for some users and also "some error occurs while changing password"
As you stated I removed the two patches you mentioned.

Now my Big problem is I have published the PMuser site externally, Which is not working and only the internal site is working, Please find the below error message.I haven't change any of the config file and it was working fine till yesterday.

***********************************************************
Cannot perform runtime binding on a null reference
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. I have not changed anything on any of

Exception Details: Microsoft.CSharp.RuntimeBinder.RuntimeBinderException: Cannot perform runtime binding on a null reference

Source Error:



Line 13: var userLogoutMenuItem = new SiteMenuItem();
Line 14: var logournUrl = String.Empty;
Line 15: var user = Model.UserInfo.AccountInfo;
Line 16: switch (HostSettingsHelper.ClientHostType)
Line 17: {


Source File: c:\Program Files\Dell\One Identity Password Manager\Web\User\Views\Layouts\CommonLayout.cshtml Line: 15

Stack Trace:



[RuntimeBinderException: Cannot perform runtime binding on a null reference]
CallSite.Target(Closure , CallSite , Object ) +153
System.Dynamic.UpdateDelegates.UpdateAndExecute1(CallSite site, T0 arg0) +487
ASP._Page_Views_Layouts_CommonLayout_cshtml.Execute() in c:\Program Files\Dell\One Identity Password Manager\Web\User\Views\Layouts\CommonLayout.cshtml:15
System.Web.WebPages.WebPageBase.ExecutePageHierarchy() +253
System.Web.Mvc.WebViewPage.ExecutePageHierarchy() +147
System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage) +122
System.Web.WebPages.<>c__DisplayClass7.<RenderPageCore>b__6(TextWriter writer) +306
System.Web.WebPages.WebPageBase.Write(HelperResult result) +108
System.Web.WebPages.WebPageBase.RenderSurrounding(String partialViewName, Action`1 body) +88
System.Web.WebPages.WebPageBase.PopContext() +349
System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context) +375
System.Web.Mvc.Async.<>c__DisplayClass25.<BeginInvokeAction>b__22(IAsyncResult asyncResult) +236
System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult) +38
System.Web.Mvc.<>c__DisplayClass1d.<BeginExecuteCore>b__18(IAsyncResult asyncResult) +27
System.Web.Mvc.Async.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar) +22
System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) +53
System.Web.Mvc.Async.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar) +22
System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult) +38
System.Web.Mvc.<>c__DisplayClass8.<BeginProcessRequest>b__3(IAsyncResult asyncResult) +42
System.Web.Mvc.Async.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar) +22
System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult) +38
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +399
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +137

Thanks & Regards,
Vijay

Hi Vijay,

I recommend you open a Service Request with Support to troubleshoot this further.

Thanks,

Dan

Hi Dan,

I did the external configuration again, then it works fine. I will raise a service request for future purpose.

Thanks,
Vj

Hi Vijay,

That's great news. Indeed, if you have any further issues please raise a service request.

Thank you,

Dan

Dear Daniel,

We got a similiar issue here, when an user changes their password it throws sometimes ''Some errors occured, please see the event log''. But somehow it changes the password and 'User must change password at next logon' is checked. The user cannot login with their new password. Will this be fixed with a new patch or do we need to remove the hotfixes?
3177108
3167679

This is a really strange case as other users doesnt have this issue, it occurs randomly.
Please help