Password Manager

Password Manager - Some errors occurred while changing password

Version 5.6.1.6757

When users try changing their password (either through forgot my password or manage my password) they get the following error after entering a new password.

The password is one that hasnt been used before there are domain connections set up (and have been previously working).

"Some errors occurred while changing password."

Below is an extract from the QPM.Service.Host_AD_ log file.

Any ideas please ?

2016-08-16 08:31:31:773 E [3424:90] QPM.Service.Modules.ADHelpers.dll ErrorContextInterceptionBehavior.Invoke() >> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Runtime.InteropServices.COMException: The system detected a possible attempt to compromise security. Please ensure that you can contact the server that authenticated you. (Exception from HRESULT: 0x800704F1)
   --- End of inner exception stack trace ---
   at System.DirectoryServices.DirectoryEntry.Invoke(String methodName, Object[] args)
   at QPM.Service.Modules.ADHelpers.Replication.ReplicationEngine.invokeForUser(DomainInfo domain, DomainControllerInfo domainController, String userId, Nullable`1 authenticationType, Boolean isProperty, String methodName, Object[] methodArguments)
   at QPM.Service.Modules.ADHelpers.Replication.ReplicationEngine.invokeWithReplication(DomainInfo domain, ReplicationType replicationType, String userId, Boolean isProperty, String methodName, Object[] methodArguments)
   at QPM.Service.Modules.ADHelpers.ADHelper.ChangePassword(DirectoryInfo info, String userObjectGuid, String oldPassword, String newPassword)
   at DynamicModule.ns.Wrapped_IADHelper_c8abd173f99742609c53168f5df33d4f.<ChangePassword_DelegateImplementation>__1(IMethodInvocation inputs, GetNextInterceptionBehaviorDelegate getNext)
2016-08-16 08:31:31:773 E [3424:90] QPM.Service.Workflow4.dll PasswordResetChangeADExecuting.Execute() >> Errors recieved while changing password:
2016-08-16 08:31:31:773 E [3424:90] mscorlib.dll List`1.ForEach() >>      Error 'The system detected a possible attempt to compromise security. Please ensure that you can contact the server that authenticated you. (Exception from HRESULT: 0x800704F1)' with system <<Active Directory>>
2016-08-16 08:31:31:773 E [3424:90] QPM.Service.Workflow4.dll WorkflowContext.CriticalError() >> Activity PasswordChangeAD_1 critical error:
2016-08-16 08:31:31:773 E [3424:90] QPM.Service.Workflow4.dll WorkflowContext.CriticalError() >> Error Status: Failed to change your password.
Error Message: Failed to change your password.
Error Description: Change password for user XXXXXXXX failed
Error Items:
Error 'The system detected a possible attempt to compromise security. Please ensure that you can contact the server that authenticated you. (Exception from HRESULT: 0x800704F1)' with system <<Active Directory>>

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  • Dear Daniel,

    We got a similiar issue here, when an user changes their password it throws sometimes ''Some errors occured, please see the event log''. But somehow it changes the password and 'User must change password at next logon' is checked. The user cannot login with their new password. Will this be fixed with a new patch or do we need to remove the hotfixes?
    3177108
    3167679

    This is a really strange case as other users doesnt have this issue, it occurs randomly.
    Please help
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