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DMZ Self service error version 5.7.1

Aadvik17
over 5 years ago

Hi Experts,

I have installed self service page in DMZ zone for https and the customer configured the certificate. 

When I try to browse I get the Java script/ cookies error. I had gone through the below knowledge post but still no luck.

https://support.oneidentity.com/password-manager/kb/119955/your-browser-or-some-settings-do-not-meet-the-requirements-of-password-manager

Please advice. Thanks

regards,

Aad

  • 0 over 5 years ago

    Hello Aad,

    Have you tried to clear the browser cache and try to connect again?

    Thanks

    Stephen

    Stephen Yeomans

    Senior Technical Support Engineer

      P: 1 800.306.9329

      E: Stephen.Yeomans@quest.com
  • 0 over 5 years ago in reply to Stephen.Yeomans

    Hi Stephen,

    Yes, I tried that too. Still the same text page without images.

    Regards,

    Aad

  • 0 over 5 years ago in reply to Aadvik17

    Did the self-service site on the DMZ server successfully connect before the certificate was changed for HTTPS?

    Thanks

    Stephen

  • 0 over 5 years ago in reply to Stephen.Yeomans

    Hi Stephen,

    Yes, http in DMZ works fine.

    All I did, network team opened the port 8081 for corporate and DMZ network. Then I installed the self service in DMZ and initialized.

    Certificate is managed by F5, I did not install any certificate on server.

    regards,

    AAD

  • 0 over 5 years ago in reply to Aadvik17

    Just to confirm are you using the new certificate for https as well as when initializing the site from the DMZ? 

    If so, you need to make sure the certificate on the Password Manager Administration site matches the one used when initializing the site.  Within the PMAdmin site-> general settings-> Reinitialization tab

    The certificate listed in the initialization page is not for https, rather its used for encryption of the data between the DMZ server and the Password Manager service server.

    Thanks

    Stephen