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Exchange Utility - reconstruct stripped messages

itadmin_43337
over 6 years ago

Hi, I'm running AM 4.8 (i know i need to upgrade) and I'm having an issue.

I've used the Exchange Utility plenty of times and never had an issue but recently with certain mailboxes the reconstruct isn't working.

It doesn't show any errors and there is nothing in event viewer but when i go back into the users mailbox the emails are all still archived.

Has anyone experienced this?

 

Thanks

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  • 0 over 6 years ago
    Hello itadmin_43337,

    I have sent you a PM to add you as a friend to take this offline and obtain information so that I can open a Service Request with Archive Manager on your behalf.

    The issue you're having would be best addressed via an upgrade as this appears to be a legacy issue from 4.8.

    Archive Manager 4.8 is no longer supported as per our Product Life Cycle table:

    support.quest.com/.../lifecycle

    Additionally if you'd like you can visit https://support.quest.com or give us a call at 1.800.306.9329 and open a Service Request that way.

    Kind regards,

    Dave
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  • 0 over 6 years ago
    Hello itadmin_43337,

    I have sent you a PM to add you as a friend to take this offline and obtain information so that I can open a Service Request with Archive Manager on your behalf.

    The issue you're having would be best addressed via an upgrade as this appears to be a legacy issue from 4.8.

    Archive Manager 4.8 is no longer supported as per our Product Life Cycle table:

    support.quest.com/.../lifecycle

    Additionally if you'd like you can visit https://support.quest.com or give us a call at 1.800.306.9329 and open a Service Request that way.

    Kind regards,

    Dave
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