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Missing Permissions to create default profile for IT Monitoring Console

nicole.h.dodd.ctr
over 6 years ago

I have read all the permissions needed to create the default profile for IT Monitoring Console. The application is installed however, the default profile isn't showing. I am curious to know if I am missing some permissions somewhere as when I try to actually create a profile I receive a COM+ application error and states I cannot create the profile, access denied. If someone would be so gracious to help me out on what I am potentially missing as far as permissions go, that would be awesome.

 

Any feedback would be great!

 

Thanks,

Nicole

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  • over 6 years ago

    Igor:

    Hello.

    The latest roll up that we currently have installed on our machines is KB4074594 which is the February roll up.

    When I created the test app, I just ran the MMC and created it with the USAR_Intrustagent. It created successfully. I didn't run anything as different user.

    I ran IE as different user on the server as run as admin wasn't available to try to create a profile and the error that I sent was what I got. (access denied)

    Yes, Intrust Man is on the same machine as the monitoring console. Please see attached versions as well as the folders under C:\Program Files(x86)

     

    Please let me know if you have any questions.

    Thanks,

    Nicole

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  • over 6 years ago

    Igor:

    Hello.

    The latest roll up that we currently have installed on our machines is KB4074594 which is the February roll up.

    When I created the test app, I just ran the MMC and created it with the USAR_Intrustagent. It created successfully. I didn't run anything as different user.

    I ran IE as different user on the server as run as admin wasn't available to try to create a profile and the error that I sent was what I got. (access denied)

    Yes, Intrust Man is on the same machine as the monitoring console. Please see attached versions as well as the folders under C:\Program Files(x86)

     

    Please let me know if you have any questions.

    Thanks,

    Nicole

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