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Jobs fail and report channel error

Heyall

I hope someone can assist.

We are running 9.20 Netvualt backup

When running our backups all of a sudden they are starting to fail with plugin failed,

QUNTUIM-HH5 had a channle error

We have two tape drives

Any idea whats happering?

 

Channel '008F8960': process ID '3' connected to process ID '3136' running on 'RAG-EXCH-03' has been lost.

Module/Thread   Id    Code Time Message
DEVMOVER:02604  614       0 150250   Seek Position       0
DEVMOVER:02604  615       0 150250   Bytes Left to Read  0
DEVMOVER:02604  616       0 150250   Window Offset       0
DEVMOVER:02604  617       0 150250   Window Length       0
DEVMGR  :02604   20       0 150250 Process Data Transfer message (END)
DEVMGR  :02604  255       0 160001 Process message 'DEVMGR_DATA_TRANSFER_MSG' in state 'OpenIdle'
DEVMGR  :02604   19       0 160001 Process Data Transfer message (BEGIN)
DEVMGR  :02604  800       0 160002 Position to segment 21 (21:-1)
TAPESCSI:02604    3       0 160002 Position to segment 21 (BEGIN)
SCSI    :02604   14       0 160002 CMD SPACE [ 11 01 ff ff ff 00  ]
SCSI    :02604   16       0 160125 CMD STATUS 'GOOD' [0]
SCSI    :02604   20       0 160125 CMD RETURN VALUE 0
SCSI    :02604   14       0 160125 CMD SPACE [ 11 01 00 00 01 00  ]
SCSI    :02604   16       0 160125 CMD STATUS 'GOOD' [0]
SCSI    :02604   20       0 160125 CMD RETURN VALUE 0
SCSI    :02604   14       0 160125 CMD MODE SENSE [ 1a 00 0f 00 1c 00  ]
SCSI    :02604   16       0 160125 CMD STATUS 'GOOD' [0]
SCSI    :02604   20       0 160125 CMD RETURN VALUE 0
TAPESCSI:02604  140       0 160125 On = TRUE, capabilites = c0
TAPESCSI:02604  141       0 160125 Compression already correct On = TRUE
SCSI    :02604   14       0 160125 CMD LOG SELECT [ 4c 02 00 00 00 00 00 00 00 00  ]
SCSI    :02604   16       0 160125 CMD STATUS 'GOOD' [0]
SCSI    :02604   20       0 160125 CMD RETURN VALUE 0
TAPESCSI:02604    4       0 160125 Position to segment return (0) (END)
DEVMGR  :02604  801       0 160125 Positioned to segment 21 (21:0)
TAPESCSI:02604  104       0 160125 Block size is 32768
SCSI    :02604   14       0 160125 CMD MODE SELECT [ 15 00 00 00 0c 00  ]
SCSI    :02604   16       0 160125 CMD STATUS 'GOOD' [0]
SCSI    :02604   20       0 160125 CMD RETURN VALUE 0
TAPESCSI:02604   57       0 160125 Block size set to 0
TAPESCSI:02604    7       0 160125 Read header from tape (bs =1024) (START)
SCSI    :02604   14       0 160125 CMD MODE SENSE [ 1a 00 00 00 0c 00  ]
SCSI    :02604   16       0 160125 CMD STATUS 'GOOD' [0]
SCSI    :02604   20       0 160125 CMD RETURN VALUE 0
TAPESCSI:02604   68       0 160125 Existing block size 0
SCSI    :02604   14       0 160125 CMD MODE SELECT [ 15 00 00 00 0c 00  ]
SCSI    :02604   16       0 160125 CMD STATUS 'GOOD' [0]
SCSI    :02604   20       0 160125 CMD RETURN VALUE 0
SCSI    :02604   14       0 160125 CMD READ [ 08 00 00 04 00 00  ]
SCSI    :02604   16       0 160125 CMD STATUS 'CHECK CONDITION' [2]
SCSI    :02604   17       0 160125 CMD SENSE KEY 'BLANK CHECK   ' [8] - ASC 00 ASCQ 05
SCSI    :02604   18       0 160125 CMD SENSE INFO 'VENDOR UNIQUE - VS EOD DETECTED: RAW READER'
SCSI    :02604   20       0 160125 CMD RETURN VALUE 2
SCSI    :02604   14       0 160125 CMD MODE SELECT [ 15 00 00 00 0c 00  ]
SCSI    :02604   16       0 160125 CMD STATUS 'GOOD' [0]
SCSI    :02604   20       0 160125 CMD RETURN VALUE 0
TAPESCSI:02604   69       0 160125 Tape block size set to 0
TAPESCSI:02604   10       0 160125 Read header from tape (bs = 1024) (269) at 21:0 (END)
SCSI    :02604   14       0 160125 CMD MODE SELECT [ 15 00 00 00 0c 00  ]
SCSI    :02604   16       0 160125 CMD STATUS 'GOOD' [0]
SCSI    :02604   20       0 160125 CMD RETURN VALUE 0
TAPESCSI:02604   57       0 160125 Block size set to 32768
DEVMGR  :02604  223       0 160125 Positioned to segment 21 (21:0)
SCSI    :02604   14       0 160125 CMD MODE SENSE [ 1a 00 00 00 0c 00  ]
SCSI    :02604   16       0 160125 CMD STATUS 'GOOD' [0]
SCSI    :02604   20       0 160125 CMD RETURN VALUE 0
DEVMGR  :02604  667       0 160125 Media is Write Protected = FALSE
DEVMGR  :02604  789       0 160125 Set the block size to 32768
SCSI    :02604   14       0 160125 CMD MODE SELECT [ 15 00 00 00 0c 00  ]
SCSI    :02604   16       0 160125 CMD STATUS 'GOOD' [0]
SCSI    :02604   20       0 160125 CMD RETURN VALUE 0
TAPESCSI:02604   57       0 160125 Block size set to 32768
TAPESCSI:02604  118       0 160125 Get Space Left (BEGIN)
SCSI    :02604   14       0 160125 CMD LOG SENSE [ 4d 00 71 00 00 00 00 00 24 00  ]
SCSI    :02604   16       0 160125 CMD STATUS 'GOOD' [0]
SCSI    :02604   20       0 160125 CMD RETURN VALUE 0
TAPESCSI:02604   67       0 160125 Log Page gives space left as 1164246000000
TAPESCSI:02604  115       0 160125 0x0 = Get Space Left (END)
DEVMGR  :02604  567       0 160125 Get space left returned 1164246000000
TAPESCSI:02604   32       0 160125 Get Media Reserve
DEVMGR  :02604  568       0 160125 Media reserve size 2147483648
DEVMGR  :02604  571       0 160125 Space Left 1162098516352
DEVMGR  :02604  562       0 160125 Ready to do data transfer
DEVMGR  :02604  802       0 160125 Ready for data transfer at 21:0
DEVMGR  :02604  224       0 160125 Segment Length 1162098516352
DEVMGR  :02604  225       0 160125 Segment Offset 0
DEVMGR  :02604  226       0 160125 Segment Position 21
DEVMGR  :02604   12       0 160125 Process Death Notify Messsage (BEGIN)
DEVMGR  :02604   18       0 160125 Process Death Notify Messsage (END)
DEVMGR  :02604   12       0 160125 Process Death Notify Messsage (BEGIN)
DEVMGR  :02604   18       0 160125 Process Death Notify Messsage (END)
DEVMGR  :02604   12       0 160125 Process Death Notify Messsage (BEGIN)
DEVMGR  :02604   18       0 160125 Process Death Notify Messsage (END)
DEVMGR  :02604   12       0 160125 Process Death Notify Messsage (BEGIN)
DEVMGR  :02604   18       0 160125 Process Death Notify Messsage (END)
DEVMGR  :02604   12       0 160125 Process Death Notify Messsage (BEGIN)
DEVMOVER:02604  607       0 160125 Plugin down received whilst DataTransfer/DataTransferPending state
DEVMOVER:02604  608       0 160125   State               0
DEVMOVER:02604  800       0 160125   Mode                2
DEVMOVER:02604  609       0 160125   Pause Reason        0
DEVMOVER:02604  610       0 160125   Halt Reason         0
DEVMOVER:02604  611       0 160125   Record Size         0
DEVMOVER:02604  612       0 160125   Record Number       0
DEVMOVER:02604  613       0 160125   Bytes Moved         0
DEVMOVER:02604  614       0 160125   Seek Position       0
DEVMOVER:02604  615       0 160125   Bytes Left to Read  0
DEVMOVER:02604  616       0 160125   Window Offset       0
DEVMOVER:02604  617       0 160125   Window Length       0

Parents
  • SCSI :02604 16 0 160125 CMD STATUS 'CHECK CONDITION' [2]
    SCSI :02604 17 0 160125 CMD SENSE KEY 'BLANK CHECK ' [8] - ASC 00 ASCQ 05
    SCSI :02604 18 0 160125 CMD SENSE INFO 'VENDOR UNIQUE - VS EOD DETECTED: RAW READER'

    Looks like there may be an issue with the tape drive, or if you have put new media in, may be incompatible.
Reply
  • SCSI :02604 16 0 160125 CMD STATUS 'CHECK CONDITION' [2]
    SCSI :02604 17 0 160125 CMD SENSE KEY 'BLANK CHECK ' [8] - ASC 00 ASCQ 05
    SCSI :02604 18 0 160125 CMD SENSE INFO 'VENDOR UNIQUE - VS EOD DETECTED: RAW READER'

    Looks like there may be an issue with the tape drive, or if you have put new media in, may be incompatible.
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