What do I do when I receive no tech communication for a week?

Hi Stephen:

I am sorry for the issues you are experiencing. It looks that SR#3965396 was opened because you were not able to find core services, the case was picked up by one of our senior engineers and he was attempting to reach you over the phone about 15 minutes ago.

Since the services issue may be of interest to other customers upgrading from AppAssure 5.4.3 to Rapid Recovery 6.1.x, I want to mention here how to find them.

Rapid Recovery has now 5 services. All but one are named  to include RapidRecovery in their name. One contains Dell in the name.

The list of the Rapid Recovery Services is shown below:

Status  Name                     DisplayName                                              

------  ----                     -----------                                              

Running DellDRLogSvc             DellDRLogSvc                                              

Running RapidRecoveryAgent       Dell Data Protection | Rapid Recovery Agent Service      

Running RapidRecoveryCore        Dell Data Protection | Rapid Recovery Core Service        

Running RapidRecoveryMongod      Dell Data Protection | Rapid Recovery MongoDB service    

Running RapidRecoveryVMwareProxy Dell Data Protection | Rapid Recovery VMware Proxy Service

To quickly list them with their complete names/displaynames via PowerShell you can run the following commandlet:

 PS C:\Temp> get-service rapid*,dell* | ft -AutoSize

When you need to shut down the core, you need to stop the core service (RapidRecoveryCore) using the same procedure as for AppAssure and after it stops, you need to check the other services that may still be running. The easiest way is to check via PoserShell as shown below.

PS C:\Temp> get-service rapid*,dell*

and, then run

PS C:\Temp> stop-service rapid*,delldrlogsvc

as, at this time the stopping order does not matter anymore since the Core service is already stopped.

I included the full name of the Dell* service as you may have other dell related services running in your environment.

Hope that this helps.

Hi Stephen:

I am sorry for the issues you are experiencing. It looks that SR#3965396 was opened because you were not able to find core services, the case was picked up by one of our senior engineers and he was attempting to reach you over the phone about 15 minutes ago.

Since the services issue may be of interest to other customers upgrading from AppAssure 5.4.3 to Rapid Recovery 6.1.x, I want to mention here how to find them.

Rapid Recovery has now 5 services. All but one are named  to include RapidRecovery in their name. One contains Dell in the name.

The list of the Rapid Recovery Services is shown below:

Status  Name                     DisplayName                                              

------  ----                     -----------                                              

Running DellDRLogSvc             DellDRLogSvc                                              

Running RapidRecoveryAgent       Dell Data Protection | Rapid Recovery Agent Service      

Running RapidRecoveryCore        Dell Data Protection | Rapid Recovery Core Service        

Running RapidRecoveryMongod      Dell Data Protection | Rapid Recovery MongoDB service    

Running RapidRecoveryVMwareProxy Dell Data Protection | Rapid Recovery VMware Proxy Service

To quickly list them with their complete names/displaynames via PowerShell you can run the following commandlet:

 PS C:\Temp> get-service rapid*,dell* | ft -AutoSize

When you need to shut down the core, you need to stop the core service (RapidRecoveryCore) using the same procedure as for AppAssure and after it stops, you need to check the other services that may still be running. The easiest way is to check via PoserShell as shown below.

PS C:\Temp> get-service rapid*,dell*

and, then run

PS C:\Temp> stop-service rapid*,delldrlogsvc

as, at this time the stopping order does not matter anymore since the Core service is already stopped.

I included the full name of the Dell* service as you may have other dell related services running in your environment.

Hope that this helps.