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Spotlight mobile information security

kevin.page
over 6 years ago

Hi,

I am looking at deploying Spotlight mobile so that I can monitor the environment on the go.

However, I work for a hospital and need to make sure that no patient information is sent outside of the organisation.

Could you confirm if there are any query plans (As these will include patient names and numbers in the text) or any other such information would be sent to the external servers or the app?

Many thanks

Kevin

Parents
  • +1 over 6 years ago
    Hi Kevin,

    Exposing sensitive data is definitely not desirable. To make this setting enabled by default requires a two-step process. Both steps require manual change of XML files in your Diagnostic Server installation folder. Therefore, as a precautionary step first backup the entire Diagnostic Server folder (C:\Program Files\Quest Software\Diagnostic Server\)

    The first step is to make this setting enabled for newly created connections:
    1. Open C:\Program Files\Quest Software\Diagnostic Server\Agent\conf\Technology\database.xml with Notepad
    2. Search for "scrubdata" node
    3. Look for the child node "defaultValue" and change its value from 'false' to 'true'
    4. Save file
    5. Restart Diagnostic Server services

    The second step is to take care of your existing connections:
    1. Change directories to C:\Program Files\Quest Software\Diagnostic Server\Agent\conf\Monitored_Entity\
    2. For every *_Sqlserver.XML file you'll need to change every child node "name="ScrubData" from value 'false' to 'true'.
    3. Save each file and restart Diagnostic Server services at the end

    Unfortunately, there is not a simpler way other than disabling the option inside the application for every existing connection. You're more than welcome to open a support ticket with our support for possible alternative methods at:
    support.quest.com/contact-support

    Hope that helps.

    -Gita
Reply
  • +1 over 6 years ago
    Hi Kevin,

    Exposing sensitive data is definitely not desirable. To make this setting enabled by default requires a two-step process. Both steps require manual change of XML files in your Diagnostic Server installation folder. Therefore, as a precautionary step first backup the entire Diagnostic Server folder (C:\Program Files\Quest Software\Diagnostic Server\)

    The first step is to make this setting enabled for newly created connections:
    1. Open C:\Program Files\Quest Software\Diagnostic Server\Agent\conf\Technology\database.xml with Notepad
    2. Search for "scrubdata" node
    3. Look for the child node "defaultValue" and change its value from 'false' to 'true'
    4. Save file
    5. Restart Diagnostic Server services

    The second step is to take care of your existing connections:
    1. Change directories to C:\Program Files\Quest Software\Diagnostic Server\Agent\conf\Monitored_Entity\
    2. For every *_Sqlserver.XML file you'll need to change every child node "name="ScrubData" from value 'false' to 'true'.
    3. Save each file and restart Diagnostic Server services at the end

    Unfortunately, there is not a simpler way other than disabling the option inside the application for every existing connection. You're more than welcome to open a support ticket with our support for possible alternative methods at:
    support.quest.com/contact-support

    Hope that helps.

    -Gita
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