Upgrade 7.6 from 7.5.1

Guys.

 

I am trying to upgrade to version 7.6 from version 7.5.1. I really need this as we have vCenter 6.5. However when installing it bombs out with the error message below. 

Error in package Visual C++ 10.0 Runtime: Error when running package Visual C++ 10.0 Runtime. Error code: 0x800713EC

I have tried uninstalling the C++ update and trying again but no joy. I can't install C++ manually as it thinks there is a newer version installed. However there is not. 

I have had a read of the known issues and confirm that the updates required are installed. I am running server 2012 R2 with all patches up to date. 

Can anyone help with this issue please?

  • Do me a favor check the post created few hours prior: www.quest.com/.../installation-issues---vranger-7-6
  • In reply to Andrew G:

    Thanks. But as I said in my first post I have had a read of the known issues in that link. Unless you think I have missed something, can you please point it out
  • Here is the export from the logs


    [1228:23D8][2017-05-19T19:21:15]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\vRangerPro-7.6.0.114.exe, cmdline: '-burn.unelevated BurnPipe.{92BBE48D-2329-4653-AF51-FD6A0E00F0F0} {DAF07D64-C2BB-4978-A5CD-9F3D2BF907D2} 8120'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing string variable 'OldInstall' to value 'OldInstallFolder'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing string variable 'FeaturesToInstall' to value ''
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing string variable 'DestinationFolder' to value ''
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing string variable 'ServiceCredDomain' to value ''
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing string variable 'ServiceCredUsername' to value ''
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing hidden variable 'ServiceCredPassword'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing numeric variable 'InstallSqlServer' to value '1'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing string variable 'SqlServerInstanceName' to value 'VRANGERPRO'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing hidden variable 'SqlServerSaPassword'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing hidden variable 'SqlServerInstallCommand'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing numeric variable 'UpgradeSqlServer' to value '1'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing hidden variable 'DbInstallConnString'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing hidden variable 'DbRuntimeConnString'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing hidden variable 'CatalogDbInstallConnString'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing hidden variable 'CatalogDbRuntimeConnString'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing numeric variable 'RemoveVrangerDb' to value '0'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing numeric variable 'RemoveCatalogDb' to value '0'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing string variable 'VRREINSTALL' to value ''
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing string variable 'VRREINSTALLMODE' to value ''
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing numeric variable 'INSTALLVRANGERDB' to value '0'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing numeric variable 'INSTALLCATALOGDB' to value '0'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing string variable 'INSTALLDATA' to value ''
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing string variable 'DBINSTANCEID' to value ''
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing numeric variable 'PRE62UPGRADE' to value '0'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing string variable 'PRE62VRANGERINSTALLPATH' to value '0'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing string variable 'PRE62CATALOGINSTALLPATH' to value '0'
    [1228:23D8][2017-05-19T19:21:15]i000: Initializing string variable 'FORCECULTURE' to value ''
    [1228:23D8][2017-05-19T19:21:15]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\BACKUP~1\AppData\Local\Temp\vRanger_Backup_&_Replication_20170519192115.log'
    [1228:23D8][2017-05-19T19:21:15]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\vRangerPro-7.6.0.114.exe'
    [1228:23D8][2017-05-19T19:21:15]i000: Setting string variable 'WixBundleName' to value 'vRanger Backup & Replication'
    [1228:23D8][2017-05-19T19:21:15]i000: Loading managed bootstrapper application.
    [1228:23D8][2017-05-19T19:21:15]i000: Creating BA thread to run asynchronously.
    [1228:2A98][2017-05-19T19:21:15]i052: Condition 'VersionNT64' evaluates to true.
    [1228:23D8][2017-05-19T19:21:15]i100: Detect begin, 10 packages
    [1228:23D8][2017-05-19T19:21:15]i000: Setting string variable 'ExistingInstallData' to value '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'
    [1228:23D8][2017-05-19T19:21:15]i000: Setting string variable 'NETFRAMEWORK45' to value '394271'
    [1228:23D8][2017-05-19T19:21:15]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\vRanger Backup & Replication'
    [1228:23D8][2017-05-19T19:21:15]i052: Condition 'OldUninstallString' evaluates to false.
    [1228:23D8][2017-05-19T19:21:15]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\vRanger Backup & Replication'
    [1228:23D8][2017-05-19T19:21:15]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\CatalogManager'
    [1228:23D8][2017-05-19T19:21:15]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\vRanger Backup & Replication'
    [1228:23D8][2017-05-19T19:21:15]i102: Detected related bundle: {ee81cda6-a8d0-4438-bea3-37b65b63c632}, type: Upgrade, scope: PerMachine, version: 7.5.1.0, operation: MajorUpgrade
    [1228:23D8][2017-05-19T19:21:15]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.
    [1228:23D8][2017-05-19T19:21:15]i103: Detected related package: {2A4A84B0-02A7-4CBD-BE5B-EE96C051994F}, scope: PerMachine, version: 1.10.0.113, language: 0 operation: MajorUpgrade
    [1228:23D8][2017-05-19T19:21:15]i103: Detected related package: {2A4B26B3-5F12-4914-9373-C22A81E7C375}, scope: PerMachine, version: 7.5.1.0, language: 0 operation: MajorUpgrade
    [1228:23D8][2017-05-19T19:21:15]i101: Detected package: NetFx45Full, state: Present, cached: None
    [1228:23D8][2017-05-19T19:21:15]i101: Detected package: SqlExpress2008R2Upgrade, state: Absent, cached: None
    [1228:23D8][2017-05-19T19:21:15]i101: Detected package: KillOldProcesses, state: Absent, cached: None
    [1228:23D8][2017-05-19T19:21:15]i101: Detected package: VCRedist90x64, state: Absent, cached: Complete
    [1228:23D8][2017-05-19T19:21:15]i101: Detected package: VCRedist100x64, state: Absent, cached: None
    [1228:23D8][2017-05-19T19:21:15]i101: Detected package: VCRedist110x64, state: Absent, cached: Complete
    [1228:23D8][2017-05-19T19:21:15]i101: Detected package: VCRedist140x64, state: Absent, cached: Complete
    [1228:23D8][2017-05-19T19:21:15]i101: Detected package: QuestLicensingLibrary, state: Absent, cached: Complete
    [1228:23D8][2017-05-19T19:21:15]i101: Detected package: UninstallPre62Vranger, state: Absent, cached: None
    [1228:23D8][2017-05-19T19:21:15]i101: Detected package: vRangerBackupAndReplication, state: Absent, cached: Complete
    [1228:23D8][2017-05-19T19:21:15]i104: Detected package: vRangerBackupAndReplication, feature: Catalog, state: Absent
    [1228:23D8][2017-05-19T19:21:15]i104: Detected package: vRangerBackupAndReplication, feature: vRanger, state: Absent
    [1228:23D8][2017-05-19T19:21:15]i199: Detect complete, result: 0x0
    [1228:2A98][2017-05-19T19:21:44]i000: Setting numeric variable 'InstallSqlServer' to value 0
    [1228:2A98][2017-05-19T19:21:44]i000: Setting hidden variable 'SqlServerSaPassword'
    [1228:2A98][2017-05-19T19:21:44]i000: Setting string variable 'SqlServerInstanceName' to value 'VRANGERPRO'
    [1228:2A98][2017-05-19T19:21:44]i000: Setting hidden variable 'SqlServerInstallCommand'
    [1228:2A98][2017-05-19T19:21:44]i000: Setting string variable 'DestinationFolder' to value 'C:\Program Files\Quest'
    [1228:2A98][2017-05-19T19:21:44]i000: Setting string variable 'ServiceCredDomain' to value 'withers'
    [1228:2A98][2017-05-19T19:21:44]i000: Setting string variable 'ServiceCredUsername' to value 'backupexec'
    [1228:2A98][2017-05-19T19:21:44]i000: Setting hidden variable 'ServiceCredPassword'
    [1228:2A98][2017-05-19T19:21:44]i000: Setting hidden variable 'DbInstallConnString'
    [1228:2A98][2017-05-19T19:21:44]i000: Setting hidden variable 'DbRuntimeConnString'
    [1228:2A98][2017-05-19T19:21:44]i000: Setting hidden variable 'CatalogDbInstallConnString'
    [1228:2A98][2017-05-19T19:21:44]i000: Setting hidden variable 'CatalogDbRuntimeConnString'
    [1228:2A98][2017-05-19T19:21:44]i000: Setting string variable 'DBINSTANCEID' to value '00000000-0000-0000-0000-000000000000'
    [1228:2A98][2017-05-19T19:21:44]i000: Setting string variable 'INSTALLDATA' to value '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'
    [1228:2A98][2017-05-19T19:21:44]i000: Setting numeric variable 'PRE62UPGRADE' to value 0
    [1228:2A98][2017-05-19T19:21:44]i000: Setting string variable 'FORCECULTURE' to value 'en-US'
    [1228:23D8][2017-05-19T19:21:44]i200: Plan begin, 10 packages, action: Install
    [1228:23D8][2017-05-19T19:21:44]w321: Skipping dependency registration on package with no dependency providers: NetFx45Full
    [1228:23D8][2017-05-19T19:21:44]i052: Condition 'InstallSqlServer' evaluates to false.
    [1228:23D8][2017-05-19T19:21:44]w321: Skipping dependency registration on package with no dependency providers: SqlExpress2008R2Upgrade
    [1228:23D8][2017-05-19T19:21:44]w321: Skipping dependency registration on package with no dependency providers: KillOldProcesses
    [1228:23D8][2017-05-19T19:21:44]i000: Setting string variable 'WixBundleLog_KillOldProcesses' to value 'C:\Users\BACKUP~1\AppData\Local\Temp\vRanger_Backup_&_Replication_20170519192115_0_KillOldProcesses.log'
    [1228:23D8][2017-05-19T19:21:44]w321: Skipping dependency registration on package with no dependency providers: VCRedist90x64
    [1228:23D8][2017-05-19T19:21:44]i000: Setting string variable 'WixBundleLog_VCRedist90x64' to value 'C:\Users\BACKUP~1\AppData\Local\Temp\vRanger_Backup_&_Replication_20170519192115_1_VCRedist90x64.log'
    [1228:23D8][2017-05-19T19:21:44]w321: Skipping dependency registration on package with no dependency providers: VCRedist100x64
    [1228:23D8][2017-05-19T19:21:44]i000: Setting string variable 'WixBundleLog_VCRedist100x64' to value 'C:\Users\BACKUP~1\AppData\Local\Temp\vRanger_Backup_&_Replication_20170519192115_2_VCRedist100x64.log'
    [1228:23D8][2017-05-19T19:21:44]w321: Skipping dependency registration on package with no dependency providers: VCRedist110x64
    [1228:23D8][2017-05-19T19:21:44]i000: Setting string variable 'WixBundleLog_VCRedist110x64' to value 'C:\Users\BACKUP~1\AppData\Local\Temp\vRanger_Backup_&_Replication_20170519192115_3_VCRedist110x64.log'
    [1228:23D8][2017-05-19T19:21:44]w321: Skipping dependency registration on package with no dependency providers: VCRedist140x64
    [1228:23D8][2017-05-19T19:21:44]i000: Setting string variable 'WixBundleLog_VCRedist140x64' to value 'C:\Users\BACKUP~1\AppData\Local\Temp\vRanger_Backup_&_Replication_20170519192115_4_VCRedist140x64.log'
    [1228:23D8][2017-05-19T19:21:44]i000: Setting string variable 'WixBundleRollbackLog_QuestLicensingLibrary' to value 'C:\Users\BACKUP~1\AppData\Local\Temp\vRanger_Backup_&_Replication_20170519192115_5_QuestLicensingLibrary_rollback.log'
    [1228:23D8][2017-05-19T19:21:44]i000: Setting string variable 'WixBundleLog_QuestLicensingLibrary' to value 'C:\Users\BACKUP~1\AppData\Local\Temp\vRanger_Backup_&_Replication_20170519192115_5_QuestLicensingLibrary.log'
    [1228:23D8][2017-05-19T19:21:44]i052: Condition 'OldUninstallCommand' evaluates to false.
    [1228:23D8][2017-05-19T19:21:44]w321: Skipping dependency registration on package with no dependency providers: UninstallPre62Vranger
    [1228:23D8][2017-05-19T19:21:44]i052: Condition 'VersionNT64' evaluates to true.
    [1228:23D8][2017-05-19T19:21:44]i204: Plan 2 msi features for package: vRangerBackupAndReplication
    [1228:23D8][2017-05-19T19:21:44]i203: Planned feature: Catalog, state: Absent, default requested: Unknown, ba requested: Local, execute action: AddLocal, rollback action: Remove
    [1228:23D8][2017-05-19T19:21:44]i203: Planned feature: vRanger, state: Absent, default requested: Unknown, ba requested: Local, execute action: AddLocal, rollback action: Remove
    [1228:23D8][2017-05-19T19:21:44]i000: Setting string variable 'WixBundleRollbackLog_vRangerBackupAndReplication' to value 'C:\Users\BACKUP~1\AppData\Local\Temp\vRanger_Backup_&_Replication_20170519192115_6_vRangerBackupAndReplication_rollback.log'
    [1228:23D8][2017-05-19T19:21:44]i000: Setting string variable 'WixBundleLog_vRangerBackupAndReplication' to value 'C:\Users\BACKUP~1\AppData\Local\Temp\vRanger_Backup_&_Replication_20170519192115_6_vRangerBackupAndReplication.log'
    [1228:23D8][2017-05-19T19:21:44]i201: Planned package: NetFx45Full, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [1228:23D8][2017-05-19T19:21:44]i201: Planned package: SqlExpress2008R2Upgrade, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [1228:23D8][2017-05-19T19:21:44]i201: Planned package: KillOldProcesses, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
    [1228:23D8][2017-05-19T19:21:44]i201: Planned package: VCRedist90x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
    [1228:23D8][2017-05-19T19:21:44]i201: Planned package: VCRedist100x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
    [1228:23D8][2017-05-19T19:21:44]i201: Planned package: VCRedist110x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
    [1228:23D8][2017-05-19T19:21:44]i201: Planned package: VCRedist140x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
    [1228:23D8][2017-05-19T19:21:44]i201: Planned package: QuestLicensingLibrary, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
    [1228:23D8][2017-05-19T19:21:44]i201: Planned package: UninstallPre62Vranger, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [1228:23D8][2017-05-19T19:21:44]i201: Planned package: vRangerBackupAndReplication, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
    [1228:23D8][2017-05-19T19:21:44]i207: Planned related bundle: {ee81cda6-a8d0-4438-bea3-37b65b63c632}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
    [1228:23D8][2017-05-19T19:21:44]i299: Plan complete, result: 0x0
    [1228:23D8][2017-05-19T19:21:44]i300: Apply begin
    [1228:23D8][2017-05-19T19:21:44]i000: Starting installation.
    [1FB8:2614][2017-05-19T19:21:45]i360: Creating a system restore point.
    [1FB8:2614][2017-05-19T19:21:45]i362: System restore disabled, system restore point not created.
    [1FB8:2614][2017-05-19T19:21:45]i000: Caching bundle from: 'C:\Users\BACKUP~1\AppData\Local\Temp\{714cb10d-f982-4ab0-ba45-70badfc6c16b}\.be\vRangerPro-7.6.0.114.exe' to: 'C:\ProgramData\Package Cache\{714cb10d-f982-4ab0-ba45-70badfc6c16b}\vRangerPro-7.6.0.114.exe'
    [1FB8:2614][2017-05-19T19:21:45]i320: Registering bundle dependency provider: {714cb10d-f982-4ab0-ba45-70badfc6c16b}, version: 7.6.0.0
    [1228:3330][2017-05-19T19:21:45]i000: Extracting installation files for:
    [1FB8:1B34][2017-05-19T19:21:45]i305: Verified acquired payload: KillOldProcesses at path: C:\ProgramData\Package Cache\.unverified\KillOldProcesses, moving to: C:\ProgramData\Package Cache\2E0C5D8AC4A4784EBFAA059599A6EFCE68370D32\vRanger.Setup.Helper.exe.
    [1228:3330][2017-05-19T19:21:45]i000: Extracting installation files for: Visual C++ 9.0 Runtime
    [1FB8:1B34][2017-05-19T19:21:45]i304: Verified existing payload: VCRedist90x64 at path: C:\ProgramData\Package Cache\A7C83077B8A28D409E36316D2D7321FA0CCDB7E8\vcredist_x64_90.exe.
    [1228:3330][2017-05-19T19:21:45]i000: Extracting installation files for: Visual C++ 10.0 Runtime
    [1FB8:1B34][2017-05-19T19:21:45]i305: Verified acquired payload: VCRedist100x64 at path: C:\ProgramData\Package Cache\.unverified\VCRedist100x64, moving to: C:\ProgramData\Package Cache\B330B760A8F16D5A31C2DC815627F5EB40861008\vcredist_x64_100.exe.
    [1228:3330][2017-05-19T19:21:45]i000: Extracting installation files for: Visual C++ 11.0 Runtime
    [1FB8:1B34][2017-05-19T19:21:45]i304: Verified existing payload: VCRedist110x64 at path: C:\ProgramData\Package Cache\1A5D93DDDBC431AB27B1DA711CD3370891542797\vcredist2012u3_x64.exe.
    [1228:3330][2017-05-19T19:21:45]i000: Extracting installation files for: Visual C++ 14.0 Runtime
    [1FB8:1B34][2017-05-19T19:21:45]i304: Verified existing payload: VCRedist140x64 at path: C:\ProgramData\Package Cache\CD2FCE1BF61637B2536B66EE52A9662473BBDC82\vcredist_x64_140.exe.
    [1228:3330][2017-05-19T19:21:45]i000: Extracting installation files for: Licensing Library
    [1FB8:1B34][2017-05-19T19:21:45]i304: Verified existing payload: QuestLicensingLibrary at path: C:\ProgramData\Package Cache\{5CFD2C6C-15EC-482D-870F-8D9103C5B9AC}v1.13.0.262\Quest License Setup 1.13.0.262.msi.
    [1228:3330][2017-05-19T19:21:45]i000: Extracting installation files for: vRanger core files
    [1FB8:1B34][2017-05-19T19:21:45]i304: Verified existing payload: vRangerBackupAndReplication at path: C:\ProgramData\Package Cache\{389599E4-9163-47BB-A5C4-0C029DC26ED2}v7.6.0.0\vRanger.Setup.MsiInstaller.msi.
    [1FB8:1B34][2017-05-19T19:21:47]i304: Verified existing payload: CommonFiles.cab at path: C:\ProgramData\Package Cache\{389599E4-9163-47BB-A5C4-0C029DC26ED2}v7.6.0.0\Common.cab.
    [1228:23D8][2017-05-19T19:21:47]i000: Installing:
    [1FB8:2614][2017-05-19T19:21:47]i301: Applying execute package: KillOldProcesses, action: Install, path: C:\ProgramData\Package Cache\2E0C5D8AC4A4784EBFAA059599A6EFCE68370D32\vRanger.Setup.Helper.exe, arguments: '"C:\ProgramData\Package Cache\2E0C5D8AC4A4784EBFAA059599A6EFCE68370D32\vRanger.Setup.Helper.exe" killServiceProcesses "C:\Users\BACKUP~1\AppData\Local\Temp\vRanger_Backup_&_Replication_20170519192115_0_KillOldProcesses.log"'
    [1228:23D8][2017-05-19T19:21:47]i319: Applied execute package: KillOldProcesses, result: 0x0, restart: None
    [1228:23D8][2017-05-19T19:21:47]i000: Installing: Visual C++ 9.0 Runtime
    [1FB8:2614][2017-05-19T19:21:47]i301: Applying execute package: VCRedist90x64, action: Install, path: C:\ProgramData\Package Cache\A7C83077B8A28D409E36316D2D7321FA0CCDB7E8\vcredist_x64_90.exe, arguments: '"C:\ProgramData\Package Cache\A7C83077B8A28D409E36316D2D7321FA0CCDB7E8\vcredist_x64_90.exe" /q'
    [1228:23D8][2017-05-19T19:21:49]i319: Applied execute package: VCRedist90x64, result: 0x0, restart: None
    [1228:23D8][2017-05-19T19:21:49]i000: Installing: Visual C++ 10.0 Runtime
    [1FB8:2614][2017-05-19T19:21:49]i301: Applying execute package: VCRedist100x64, action: Install, path: C:\ProgramData\Package Cache\B330B760A8F16D5A31C2DC815627F5EB40861008\vcredist_x64_100.exe, arguments: '"C:\ProgramData\Package Cache\B330B760A8F16D5A31C2DC815627F5EB40861008\vcredist_x64_100.exe" /q'
    [1FB8:2614][2017-05-19T19:21:50]e000: Error 0x800713ec: Process returned error: 0x13ec
    [1FB8:2614][2017-05-19T19:21:50]e000: Error 0x800713ec: Failed to execute EXE package.
    [1228:23D8][2017-05-19T19:21:50]e000: Error 0x800713ec: Failed to configure per-machine EXE package.
    [1228:23D8][2017-05-19T19:21:50]i319: Applied execute package: VCRedist100x64, result: 0x800713ec, restart: None
    [1228:23D8][2017-05-19T19:21:50]e000: Error 0x800713ec: Failed to execute EXE package.
    [1FB8:2614][2017-05-19T19:21:50]i351: Removing cached package: VCRedist100x64, from path: C:\ProgramData\Package Cache\B330B760A8F16D5A31C2DC815627F5EB40861008\
    [1FB8:2614][2017-05-19T19:21:50]i351: Removing cached package: KillOldProcesses, from path: C:\ProgramData\Package Cache\2E0C5D8AC4A4784EBFAA059599A6EFCE68370D32\
    [1FB8:2614][2017-05-19T19:21:50]i330: Removed bundle dependency provider: {714cb10d-f982-4ab0-ba45-70badfc6c16b}
    [1FB8:2614][2017-05-19T19:21:50]i352: Removing cached bundle: {714cb10d-f982-4ab0-ba45-70badfc6c16b}, from path: C:\ProgramData\Package Cache\{714cb10d-f982-4ab0-ba45-70badfc6c16b}\
    [1228:23D8][2017-05-19T19:21:50]e000: An error occurred during installation
    Error Message: Error in package Visual C++ 10.0 Runtime: Error when running package Visual C++ 10.0 Runtime. Error code: 0x800713EC

    Stack Trace:
    [1228:23D8][2017-05-19T19:21:50]i399: Apply complete, result: 0x800713ec, restart: None, ba requested restart: No
  • Guys.

    Should anyone have this issue in the future. If you download and run the app from Microsoft. Uninstall the C++ 2010 installs. Download and install the latest version of C++ 2010. The vRanger install then goes through.

    support.microsoft.com/.../fix-problems-that-block-programs-from-being-installed-or-removed
  • In reply to cjwallace:

    Thanks, cjwallace.

    The link was not super useful, but your answer certainly worked for me. I had two different C++ 2010 Redistributables (one x86 and one x64) and a C++ 2010 Runtime installed. I was running version 7.5.1, like yourself, on a Windows Server 2008 R2 system. I was receiving the same error and the install package works perfectly now. Andrew G's answer was unfortunately less than helpful. The release notes for this version of vRanger are full of all kinds of issues and I somehow missed this issue and the workaround given by cjwallace. So, thanks again!